manager hospitalist programs resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

As a meticulous operational leader with years of experience that is excellent at juggling multiple tasks and working under pressure with successful outcomes. Broad industry experience includes operations, finance and legal. Excellent reputation for resolving problems and improving customer satisfaction. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

  • Ability To Negotiate. Influence
  • Operations Management
  • Payroll And Purchasing Processes
  • Team leadership and Team Building
  • Leadership/ Management
  • Strategic planning
  • Cultural Awareness
  • Evidence-based programs
Work History
04/2018 to 12/2021 Manager Hospitalist Programs Advocates | Tewksbury, MA,
  • Administrator of all functions and activities related to operations of multi-site practice.
  • Partner with Lead Providers on all aspects of financial management of budget, payroll, purchasing, and Provider contracts.
  • Negotiated agreements between Providers and Senior Leadership to clarify misunderstood directions and resolve conflicts affecting compliance and financial incentives.
  • Increased patient satisfaction and repeat business through timeliness service recovery.
  • Developed team communications and information for quarterly Team meetings.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed team of 90 plus employees, overseeing hiring, training, and professional growth of employees
11/2013 to 12/2017 Administrative Manager, Dept. of Anesthesiology and Critical Care Medicine Circle K Stores, Inc. | Clyde, OH,
  • Leader of daily operational functions for multiple services in materials management, clinic operations, and staff recruitment and retention.
  • Achieved financial stability of $ 1.4 million per month department through research grants and physician billing charges and collections.
  • Implemented compliance plans for financial accountability and departmental practices which resulted in successful outcomes according to state and accreditation agencies Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with organizational HR leadership that improved policies and practices in HR systems, talent and recruitment, and Labor Relations.
  • Performed initial staff assessment and analysis to begin recruitment and retention processes.
  • Assisted various clinical and business groups with organization and dissemination during multi facility openings.
01/2004 to 11/2013 Administrative Coordinator Dept. Of Anesthesiology And Critical Care Medicine | City, STATE,
  • Directly supervised administrative support, billing, and technical staff.
  • Oversee fellowship and residency programs.
  • Performed onboarding and credentialing of faculty and APP staff.
  • Facilitated all departmental renovation projects.
  • Acting Administrator and designee of Emergency HIC Incident Commander.
  • Recruited, hired, trained and supervised staff of 100 physician trainees, office staff, and financial personnel and implemented mentoring program that offered positive employee engagement
  • Completed bi-weekly payroll for 200 employees
06/2001 to 02/2004 Assistant Manager Memorial Sloan Kettering Cancer Center | City, STATE,
  • Direct management to 64+ clerks, supervisors and group leaders to ensure electronic medical record retrieval is conducted in proficient manner.
  • Worked directly with shift supervisors and staff at all Optical Scanning sites to plan and execute day-to-day activities.
  • Analyze department workflow for revisions and updates on manual and automated systems.
  • Achieved top performance by monitoring and updating job criteria and responsibilities.
  • Researched and updated all required workflows needed for firm and precise manual and automated systems Created and facilitated departmental presentations and meetings using text-sync technology for enhanced understanding.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Leader in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Expected in 03/2013 to to Master of Science | Health Administration and Information Systems University of Phoenix, Phoenix, AZ, GPA:
Expected in 03/2011 to to BS | Health Administration and Informatics, Health Administration and Information Systems University of Phoenix, Phoenix, AZ, GPA:
Member, Medical Group Management Association (MGMA)/ American College of Medical Practice Executives (ACMPE), 2013- Present Member, American Management Association, 2015- Present Member, American Society of Administrative Professionals (ASAP), 2017- Present, Member, International Association for Women, (IAW), 2018- present.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Manager Hospitalist Programs
  • Administrative Manager, Dept. of Anesthesiology and Critical Care Medicine
  • Administrative Coordinator
  • Assistant Manager


  • Master of Science
  • BS

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