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manager deductions resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

MANAGER DEDUCTIONS | ACCOUNTS RECEIVABLE Accounts Receivable professional with knowledge of the Order to Cash (OTC) cycle. Skilled at identifying leakages and improving processes by collaborating with cross-functional teams and key stakeholders. Demonstrated expertise in accounts reconciliation, dispute resolution, reduction in past due receivables, and collections. Proficient in Oracle and SAP S4HANA ERP system conversions and implementations.

Forward-thinking Accounts Receivable professional demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Industry]. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Insightful [Job Title] with [Number] years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing [Area of expertise]. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Skills
  • Oracle 11i and R12 | SAP S4HANA | Workday | Microsoft 365 (Word, Excel (VLOOKUP and
  • Pivot Tables), PowerPoint, Outlook, Teams | Adobe Acrobat | HighRadius | Zoom | JIRA |
  • Business Objects
  • Account reconciliation, Spreadsheets
  • Accounts receivable, Tables
  • Adobe Acrobat, Teamwork
  • Ad, Video
  • Billing
  • Business Objects
  • Cash Flow
  • Credit
  • Customer Service
  • Debit
  • Documentation
  • ERP
  • Focus
  • Forecasting
  • Forms
  • Logistics
  • Marketing
  • Mentoring
  • Access
  • Excel
  • Outlook
  • PowerPoint
  • 98
  • Word
  • Negotiations
  • Oracle
  • Process Improvement
  • Processes
  • Project Management
  • Reconciling
  • Reporting
  • Retail
  • Sales
  • Selling
  • SAP
  • Settlements
  • Shipping
Education and Training
California State University Chico, Expected in Bachelor of Science : Business Administration, Management - GPA :
Certifications
Project Management | Process Improvement | SOX Audits and Compliance | KPI Reporting | Teamwork | Collection and Dispute Management | Mentoring | Customer Service
Experience
Airgas Inc - Manager Deductions
Hesperia, CA, 08/2000 - 06/2020
  • Managed, trained, and mentored a team of credit analysts in dispute resolution, root cause analysis, and negotiations for mass retail and distributor accounts.
  • Managed a portfolio of retail, distributor, and 3rd party digital ad accounts receivable and maintained a 98-100% collection rate.
  • Released credit holds, reconciled invoices and disputes, and negotiated settlements.
  • Gathered and analyzed shipping documentation from Billing, Logistics, and Operations, to collect on shortage and freight claim disputes.
  • Identified process improvements and collaborated with the IT department to design and implement system enhancements that eliminated redundancy and increased efficiency and productivity.
  • Provided month and quarter-end aging reports to management and assisted the A/R team in reconciling account discrepancies.
  • Established and maintained synergy with account stakeholders, national sales managers, and industry peers (NACM/Reimer Members) that improved upon best practices and led to the resolution of older disputes.
  • Prepared and presented KPI Reports of current metrics and critical areas of focus related to disputes and 3rd party digital ad collections.
  • Managed the SOX narrative for chargebacks, assembled reports, and supporting documentation required for internal and external audits.
  • Instrumental in Oracle and SAP S4HANA ERP conversions and implementations; created departmental guides and trained staff to ensure data integrity and SOX compliance.
  • Created PowerPoint and video training guides for onboarding the offshore team.
  • Documented account portal, cash flow projection, account reconciliation, and dispute resolution processes and procedures.
Eaton Corporation - Credit Collections Supervisor
San Diego, CA, 08/1998 - 08/2000
  • Monitored and assisted the credit collection analysts with collections, reconciliations, credit holds, and releases.
  • Developed reports that identified and eliminated billing inconsistencies and gave better transparency between the Billing and Sales Departments.
  • Developed and fostered weekly communications with Marketing and Sales, which led to a 99% decrease in outstanding Co-op disputes through 1997.
  • Streamlined Cash Flow and Month End Reporting Spreadsheets.
  • Enhanced departmental Journal Entry forms for manual credit and debit processing, increasing efficiencies and audit controls.
MicroProse - Credit Analyst
City, STATE, -
  • Handled reconciliations, order releases, cash forecasting, collections, dispute resolution, and negotiations for retailers and distributors.
  • Managed credit lines (up to and over $1 million) on existing and new accounts.
Stewart Electronics - Credit Analyst / Manager
City, STATE, -
  • Reviewed, analyzed, and processed new account applications to access risk and establish creditworthiness, selling terms, and credit limits up to $50K.
  • Opened over 300 new accounts while maintaining a low bad debt ratio.

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Manager Deductions
  • Credit Collections Supervisor
  • Credit Analyst
  • Credit Analyst / Manager

Degrees

  • Bachelor of Science

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