Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Executive Summary
16 years experience in Sales Compensation and Management.
17 years experience in Reporting, Sales Operations and the Wireless Industry.
Track record of success in demanding company environments, requiring organization, detail orientation, accuracy and meeting strict deadlines with limited resources.
Excellent technical and interpersonal communication skills.
Experienced professional with strong leadership and relationship-building skills.
Core Qualifications
Operations management
Compensation analysis and administration
Policy/program development
Cross-functional team management
Staff development
Supervision and training
Professional Experience
05/2006 to CurrentManager, Compensation & ReportingAssurant | Westbury, NY,
Manage team of 5 individuals that design, develop and implement region wide, channel based solutions, ensuring quality delivery of rapid, efficient, and highly available compensation and reporting environment(s) to address and resolve "issues and opportunities" identified by the Region's organizational departments by providing regular and routine updates regarding Commission and Key Performance Indicators to Leadership
Managed commission budget and cost per contract
Responsible for quotas for over 1,500 regional sales employees including B2B, Indirect and Retail sales channels, Commissions and Key Performance Indicator Reporting, Research and Analysis, compliance guidelines, and regional processes and procedures
Monthly reporting and analysis to support Regional and Area Quota Review Board and Incentive Review Board processes including compensation presentations to regional leadership team reviewing quota and payout attainment distribution, commission cost per contract analysis, and the effect of key performance indicators on commission payouts
Manage Sales Quarterly Incentives and Quarterly Management Business Objectives to align with strategic goals Strategically
Partner with Sales Channels, working closely with Channel Directors to provide decision support and develop necessary tools as business needs adjust Implement and train sales teams on annual compensation plans
Researched and resolved all issues related to sales compensation plans
Liaison between HQ, Regional and Area teams including sales teams, marketing, operations, Finance and HR
Trained new team members on processes and procedures.
Project manager for regional Area Code Overlay/Splits
03/2000 to 05/2006Supervisor, Customer Support OperationsLoomis Sayles | Bloomfield Hills, MI,
Managed Commissions Group, comprising of monthly quota setting and submission, draft reconciliation, and training on the commission process and requesting adjustments for sales credit.
Commission adjustments decreased 95% YOY as a result providing a mid-year commission refresher training to all sales Reps Monthly quota attainment review to audit high attainment and ensure sales were compliant Partnered with Corporate Security to research and interview employees on compliance related issues.
Provided training to all Sales Reps for Compensation Plan changes and tools to maximize commission based on changes
Liaison between Telesales, West Area Commissions and Finance
Provided recommendations for Quarterly Management Business Objectives components and targets.
In addition, provided monthly status updates on progression throughout quarter Researched and made recommendations on all departmental commission discrepancy submissions
Represented Telesales on monthly Quota Review Board and Incentive Review Board meetings Managed Reporting Team in compilation and analysis of Call Center metrics, including Key Performance Indicators, call handling and sales components
Prepared and participated in quarterly Operations Review with West Area Executives using PowerPoint.
Project Manager between system users and Developer for a web based Sales Tracker, including a commission estimator, which decreased manual compilation of hourly sales data by 90%
Managed Systems Team, providing support for Point Of Sale, internal sales reference support site and all desktop related issues
Single point of contact for Telesales Telecom maintenance and routing in ACD and IVR for 140 toll-free numbers with over 700 DNIS terminating in 28 applications Quarterly ACD/IVR routing reviews with management to ensure routing met business needs based on trends.
This includes making recommendations to streamline routing and/or verbiage.
01/1999 to 03/2000Reporting AnalystAirTouch | City, STATE,
Managed conversion of manual reporting process for representative stats from MS Excel into MS Access database.
Maintained qualitative performance database and analyzed outputs.
Prepared performance tracking mechanisms and associated charts/reports for management use.
Compiled sales reports and performance activity for regions/segments/ad campaigns.
05/1993 to 01/1999Operations AnalystWells Fargo Bank | City, STATE,
Responsible for all aspects of shift bid process from the creation of shifts to implementation including follow-up meetings with representatives.
Maintained vacation scheduling for 150 representatives.
Responsible for monitoring service levels through ACD to meet departmental goals.
Provide statistical reports on key performance measures for each work group.
Education
Expected in 2002B.S | Business Administration/AccountingUniversity of Phoenix, Sacramento, CaliforniaGPA:
Business Administration/Accounting
Expected in 2002B.S | Business Administration/Information SystemsUniversity of Phoenix, Sacramento, CaliforniaGPA:
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