manager 1 resume example with 3+ years of experience
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Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Passing all store expections every time
organizing store
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- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Directed staff and managed annual capital budget.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Upsold specialty items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Trained new employees in groups and in one-on-one scenarios.
- Assisted in managing product counts and audits.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
- Labeled and scanned customer food items to complete sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Removed trash, swept and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Checked for outdated and overripe grocery items and removed from inventory.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Recommended products to customers to drive sales.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Essex Street Academy - New York, NY
SERVE SAFE CERTIFICATIONS
alcohol and food management certificates
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Resume Overview
School Attended
- Essex Street Academy
Job Titles Held:
- Manager 1
- Barista Trainer
- Fresh Food Clerk
Degrees
- High School Diploma
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