Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
I am a positive self-starter with proven effective skills in communication, organization, time management, on a team and individual basis. I have a solid work history, always dependable and able to overcome any obstacle to ensure success.
  • Quickly able to establish rapport
  • Expert in MS Office / Mac Operating systems - computer literacy
  • Excellent written/ oral communication skills
  • Office/ team management
  • Recruiting/ developing talent
  • Regulatory compliance
Work History
2013 to Current Maintenance Management Specialist, Corporal National General | Chandler, AZ,
  • Provide advice, guidance, and assistance to the equipment commodity manager, the maintenance commodity manager, and maintenance personnel who work to run programs and ensure policies and procedures are adhered to.
  • Analyze maintenance management functional areas like equipment maintenance and material.
  • Analyze data on a number of reports highlights are shared with supervisors to help identify our level of operational readiness and efficacy of new and existing programs.
09/2012 to Current Insurance Agent National General | Fresno, CA,
  • Exercise many skills to ensure the office is selling effectively.
  • Sell insurance to customers- an attestation of persistence and my personable demeanor - creating engagement practices to channel multiple sales a day and for the future
  • Work to create a cohesive team environment
     to promote successful sales, underwriting, and account management by meeting daily to plan for the day, weekly and monthly to recap progress to date and address challenges.
  • Establish and maintain strong client relationships by communicating effectively and in a timely manner, including sending correspondence like thank you letters for referrals and birthday cards, for example.
  • Resolve online system errors and communications issues.
  • Responsible for building a strong team - acquiring and training talent.
  • Keep accurate client, compliance and financial records.
  • Utilize a strategy and plan regularly to ensure efficacy.
  • Support clients with their insurance needs, communicating with them in a variety of ways, including in-person meetings, phone, email, and fax.
02/2008 to 09/2012 Insurance Agent Anthem, Inc. | Scottsdale, AZ,
  •  Attained State Farm agency status successfully by passing a  comprehensive Agency/ Management course after a XXX month selection process and appointment.
  • Training included developing managerial process, sales technique, licensing.
  • Established an office, team and XXX necessary to open an office.
  • Lead claims investigations and evaluated causes of a given loss before being promoted to agent.
  • Assessed claim values and determined if a claim should be escalated to a specialty department.
  • Tasked with the implementation and training of the newly revamped software suite for the department.
  • In day to day duties, would work directly with customers and claimants to resolve the claim and any complaints or issues that arose, providing a concise and clear explanation of the legal contract, rights and standards set forth by the [SPELL OUT] DOI, [SPELL OUT] CCRs for each case.
  • Adhered to all required compliance for records and documentation necessary and resolved [above/more than 99%] of claims successfully in an always pleasant and professional manner.
01/2007 to 04/2008 Therapist Center For Autism And Related Disorders | City, STATE,
  • Created and implemented complex behavioral and intervention programs based on patients needs.
  • Provided patient therapy 1:1 or in a clinical setting collaborating with a group of therapist each with a specialty corresponding to the patient's needs (speech pathology, occupational etc.).
  • Reviewed patients progress, making changes to their program as needed to help support patient's progress, keeping meticulous client documentation to support improvement.
2006 to 01/2007 Customer Service Teller Wells Fargo Bank | City, STATE,
  • Worked to serve customers' financial needs, such as withdrawals, deposits, and wire transfers.
  • Within XX months attained gold level sales designation as the staff member with the highest level of customer satisfaction in the branch due to my ability to engage customers, listen to their needs and provide appropriate solutions.
  • Given my performance and dependable nature, my authority limits increased, namely the ability to reverse fees for customers from XXX to XXX.
Expected in 2008 Bachelor of Arts | University of California, Irvine, CA GPA:
Expected in 2008 Associates | Psychology Saddleback College, Mission Viejo, CA GPA:
Agency, concise, client, clients, customer satisfaction, dependable, documentation, email, fax, financial, financial management, forth, functional, insurance, legal, letters, managerial, meetings, office, personnel, policies, progress, selling, sales, speech, strategy, supervisor, phone
Additional Information
  • Liberty Mutual volunteer - XXX 2014- present
  • Inter Club Council and Student Government Liaison at Saddleback College 2006-2008
  • Toastmasters International Member, Past Sergeant at Arms 2008-2010 
  • Volunteer Fine Arts Instructor for Visual arts of Orange County 2000-2004
  • Volunteer Sailing Instructor for West Wind Sailing, Dana Point 2000-2004

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School Attended

  • University of California
  • Saddleback College

Job Titles Held:

  • Maintenance Management Specialist, Corporal
  • Insurance Agent
  • Insurance Agent
  • Therapist
  • Customer Service Teller


  • Bachelor of Arts
  • Associates

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