Luxury Residential Concierge Resume Example
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LUXURY RESIDENTIAL CONCIERGE
Professional Summary
Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
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Work History
Luxury Residential Concierge, Current
Kent Services – City , STATE
Kent Services – City , STATE
- Answers department telephone calls within 2 rings, using correct salutations and telephone etiquette.
- Improved resident and guest service by projecting friendly and knowledgeable attitude.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Managed wide variety of resident services and administrative tasks to resolve issues quickly and efficiently.
- Investigated and resolved resident inquiries and complaints in a timely and empathetic manner.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Frequently used word processing, spreadsheet, database and presentation software.
- Coordinated dealer visitations, company special events and other employee morale functions.
- Microsoft Office Proficiency
Party and Event Coordinator/Caterer, 03/2013 to 04/2017
Self Employed – City , STATE
Self Employed – City , STATE
- Analyzed industry trends and compiled market research data to inform planning and strategy.
- Directed target marketing efforts that introduced new products and promoted product visibility.
- Increased volume of business by 50% by following up on leads, cold calling and networking.
- Managed business finances, including paying vendors and suppliers for products services rendered.
- Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy.
- Monitored income expense sheets to track and adjust expenses.
- Research public perception of products and services and use information gathered to guide strategy development.
- Prospected to obtain new accounts while maintaining relationships with existing accounts.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Manager/Hiring coordinator and Trainer , 02/2011 to 12/2013
Rhino Distributing – City , STATE
Rhino Distributing – City , STATE
- Answered and quickly redirected up to 30 calls per hour.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Served as corporate liaison between the finance, IT and marketing departments.
- Obtained signatures for financial documents and internal and external invoices.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
- Extensively trained new and existing employees.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Exceeded company objectives with [results] .
Assistant manager/Sales, 01/2009 to 2011
Vector Marketing – City , STATE
Vector Marketing – City , STATE
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Managed office supplies, vendors, organization and upkeep.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording messages.
- Opened and distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Assisted with event planning, including associated travel and logistical arrangements.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
- Frequently used word processing, spreadsheet, database and presentation software.
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Resume Overview
Job Titles Held:
- Luxury Residential Concierge
- Party and Event Coordinator/Caterer
- Manager/Hiring coordinator and Trainer
- Assistant manager/Sales
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