Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Low Voltage Technician with over 4 years of experience in Low Voltage Wiring & Systems. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Problem-solving skills
Customer Service
Operational improvement
Access Control Systems
Telecommunication Systems
Audio & Video Matrix Systems
Network setup & support
Certified COMPTIA A+ Technician
Technical Support
Project Management
Customer education and training
CCTV Systems
System Control: URC Total Control Programmer
Home Theatre Systems
LAN / WLAN / WAN Protocols
OSHA 10 Certification
Work History
05/2015 to 03/2020Low Voltage Project Manager & Lead TechnicianStandard International, Inc. | City, STATE,
Installed & Maintained low voltage systems for various bars, restaurants, offices, residential & commercial buildings: telecom systems • access control • IT • audio & video systems • surveillance • intercom • structured cabling
Installed & Maintained IT infrastructure: small office network • server room • Windows & Mac-based computer & Peripherals • LAN/WAN connectivity (switches, routers, firewalls, access points).
Implemented IT as a core service for small office homes, and businesses.
Resolved technical problems, improved operations and provided exceptional client support.
Lead Programmer for remote control systems: URC Total Control. Increased number of jobs by 10% within the first 3 months of gaining certificating in URC Total Control system.
Managed projects effectively by working along side team members to complete projects within scope.
Drove operational improvements which resulted in savings and improved profit margins.
Worked with small business owners to understand needs and provide audio / video & other low voltage systems that compliment their business.
Provided on the job training for new hires.
09/2012 to 05/2015Systems Administrator & Desktop Support TechnicianPax Ventures, LLC | City, STATE,
Administered Windows Server active directory, exchange, file servers, office 365, corporate & retail networks, and e-commerce websites.
Purchased, installed, maintained, data & phone infrastructure, windows & mac-based computers, software, peripherals & expendables.
Responsible for day to day help desk operations including ticket prioritization, tracking, timely resolutions & technical support for up to 100+ company employees, 25+ brick and mortar stores and customers over the phone, e-mail, and in-person.
Monitored networks and network devices to resolve technical problems quickly.
Responsible for PCI Compliance on all Cisco PIX firewalls for retail locations & e-commerce websites.
Authored in-depth documentation & in-person training to end users on internal web applications and e-commerce websites.
Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
Oversaw implementation and application of SaaS tools across entire company system.
Comprehensively maintained stability of essential data backups on weekly basis.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
09/2006 to 05/2015Website Administrator, Content & Customer Service ManagerPax Ventures, LLC | City, STATE,
Administered settings & configurations to all IT related websites & SaaS vendors.
Tested and debugged site updates and prevented functional flaws from impacting public visitors.
Prepared technical documentation for communication to site engineers and media designers.
Completed all phases of systems development life cycle (SDLC), including analysis, design, development, testing and support.
Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
Helped oversee the completion of a redesigned e-commerce website & coordinated new releases of all internal websites and iOS app.
Managed new & existing product pricing, descriptions, photo licensing & graphical content on print, online & digital mediums.
Collected and responded to user feedback through iterative improvements to site structure and content.
Lead an effective team to resolve 75+ issues a day on all products & services, orders, billing & technical related inquires on online ordering websites & mobile ordering iOS app platform.
Education
Expected in 2009Bachelor | Computer GraphicsNew York Institute of Technology, New York, NYGPA:
Accomplishments
Implemented Field Service CRM to streamline client database, job quoting, documentation, job scheduling & billing. Saving several hours a week on manual scheduling, billing & data recording.
Implemented IT as a core service for Standard International, Inc.
Used Microsoft Excel to develop a vba script to format accounting data to an importable quickbooks file. Saved 10+ labor hours a week for accounts receivable.
Resolved all web application issues through Q & A testing for multiple websites.
Collaborated with team of 5 in the development of an award winning online food ordering website.
Collaborated with team of 4 in the development of iOS app for mobile food ordering.
Supervised team of 2 in website, content administration & customer service.
Designed and implemented a Digital Signage Solution for retail locations, resulting in a 20% decrease in signage costs the 1st year and a 10% increase of sales at the retail location due to increased marketing efforts.
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School Attended
New York Institute of Technology
Job Titles Held:
Low Voltage Project Manager & Lead Technician
Systems Administrator & Desktop Support Technician
Website Administrator, Content & Customer Service Manager
