Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Low Voltage Technician with over 4 years of experience in Low Voltage Wiring & Systems. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Problem-solving skills
  • Customer Service
  • Operational improvement
  • Access Control Systems
  • Telecommunication Systems
  • Audio & Video Matrix Systems
  • Network setup & support
  • Certified COMPTIA A+ Technician
  • Technical Support
  • Project Management
  • Customer education and training
  • CCTV Systems
  • System Control: URC Total Control Programmer
  • Home Theatre Systems
  • LAN / WLAN / WAN Protocols
  • OSHA 10 Certification
Work History
05/2015 to 03/2020 Low Voltage Project Manager & Lead Technician Standard International, Inc. | City, STATE,
  • Installed & Maintained low voltage systems for various bars, restaurants, offices, residential & commercial buildings: telecom systems • access control • IT • audio & video systems • surveillance • intercom • structured cabling
  • Installed & Maintained IT infrastructure: small office network • server room • Windows & Mac-based computer & Peripherals • LAN/WAN connectivity (switches, routers, firewalls, access points).
  • Implemented IT as a core service for small office homes, and businesses.
  • Resolved technical problems, improved operations and provided exceptional client support.
  • Lead Programmer for remote control systems: URC Total Control. Increased number of jobs by 10% within the first 3 months of gaining certificating in URC Total Control system.
  • Managed projects effectively by working along side team members to complete projects within scope.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with small business owners to understand needs and provide audio / video & other low voltage systems that compliment their business.
  • Provided on the job training for new hires.
09/2012 to 05/2015 Systems Administrator & Desktop Support Technician Pax Ventures, LLC | City, STATE,
  • Administered Windows Server active directory, exchange, file servers, office 365, corporate & retail networks, and e-commerce websites.
  • Purchased, installed, maintained, data & phone infrastructure, windows & mac-based computers, software, peripherals & expendables.
  • Responsible for day to day help desk operations including ticket prioritization, tracking, timely resolutions & technical support for up to 100+ company employees, 25+ brick and mortar stores and customers over the phone, e-mail, and in-person.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Responsible for PCI Compliance on all Cisco PIX firewalls for retail locations & e-commerce websites.
  • Authored in-depth documentation & in-person training to end users on internal web applications and e-commerce websites.
  • Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
  • Oversaw implementation and application of SaaS tools across entire company system.
  • Comprehensively maintained stability of essential data backups on weekly basis.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
09/2006 to 05/2015 Website Administrator, Content & Customer Service Manager Pax Ventures, LLC | City, STATE,
  • Administered settings & configurations to all IT related websites & SaaS vendors.
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors.
  • Prepared technical documentation for communication to site engineers and media designers.
  • Completed all phases of systems development life cycle (SDLC), including analysis, design, development, testing and support.
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Helped oversee the completion of a redesigned e-commerce website & coordinated new releases of all internal websites and iOS app.
  • Managed new & existing product pricing, descriptions, photo licensing & graphical content on print, online & digital mediums.
  • Collected and responded to user feedback through iterative improvements to site structure and content.
  • Lead an effective team to resolve 75+ issues a day on all products & services, orders, billing & technical related inquires on online ordering websites & mobile ordering iOS app platform.
Expected in 2009 Bachelor | Computer Graphics New York Institute of Technology, New York, NY GPA:
  • Implemented Field Service CRM to streamline client database, job quoting, documentation, job scheduling & billing. Saving several hours a week on manual scheduling, billing & data recording.
  • Implemented IT as a core service for Standard International, Inc.
  • Used Microsoft Excel to develop a vba script to format accounting data to an importable quickbooks file. Saved 10+ labor hours a week for accounts receivable.
  • Resolved all web application issues through Q & A testing for multiple websites.
  • Collaborated with team of 5 in the development of an award winning online food ordering website.
  • Collaborated with team of 4 in the development of iOS app for mobile food ordering.
  • Supervised team of 2 in website, content administration & customer service.
  • Designed and implemented a Digital Signage Solution for retail locations, resulting in a 20% decrease in signage costs the 1st year and a 10% increase of sales at the retail location due to increased marketing efforts.

CompTIA A+ Technician

OSHA 10 Certification

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Resume Overview

School Attended

  • New York Institute of Technology

Job Titles Held:

  • Low Voltage Project Manager & Lead Technician
  • Systems Administrator & Desktop Support Technician
  • Website Administrator, Content & Customer Service Manager


  • Bachelor

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