Low Voltage Project Manager & Lead Technician Resume Example
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LOW VOLTAGE PROJECT MANAGER & LEAD TECHNICIAN
Professional Summary
Experienced Low Voltage Technician with over 4 years of experience in Low Voltage Wiring & Systems. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Low Voltage Project Manager & Lead TechnicianMay 2015 - Mar 2020
Standard International, Inc.City , STATE
Standard International, Inc.City , STATE
- Installed & Maintained low voltage systems for various bars, restaurants, offices, residential & commercial buildings: telecom systems • access control • IT • audio & video systems • surveillance • intercom • structured cabling
- Installed & Maintained IT infrastructure: small office network • server room • Windows & Mac-based computer & Peripherals • LAN/WAN connectivity (switches, routers, firewalls, access points).
- Implemented IT as a core service for small office homes, and businesses.
- Resolved technical problems, improved operations and provided exceptional client support.
- Lead Programmer for remote control systems: URC Total Control. Increased number of jobs by 10% within the first 3 months of gaining certificating in URC Total Control system.
- Managed projects effectively by working along side team members to complete projects within scope.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with small business owners to understand needs and provide audio / video & other low voltage systems that compliment their business.
- Provided on the job training for new hires.
Systems Administrator & Desktop Support TechnicianSep 2012 - May 2015
Pax Ventures, LLCCity , STATE
Pax Ventures, LLCCity , STATE
- Administered Windows Server active directory, exchange, file servers, office 365, corporate & retail networks, and e-commerce websites.
- Purchased, installed, maintained, data & phone infrastructure, windows & mac-based computers, software, peripherals & expendables.
- Responsible for day to day help desk operations including ticket prioritization, tracking, timely resolutions & technical support for up to 100+ company employees, 25+ brick and mortar stores and customers over the phone, e-mail, and in-person.
- Monitored networks and network devices to resolve technical problems quickly.
- Responsible for PCI Compliance on all Cisco PIX firewalls for retail locations & e-commerce websites.
- Authored in-depth documentation & in-person training to end users on internal web applications and e-commerce websites.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Oversaw implementation and application of SaaS tools across entire company system.
- Comprehensively maintained stability of essential data backups on weekly basis.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Website Administrator, Content & Customer Service ManagerSep 2006 - May 2015
Pax Ventures, LLCCity , STATE
Pax Ventures, LLCCity , STATE
- Administered settings & configurations to all IT related websites & SaaS vendors.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Prepared technical documentation for communication to site engineers and media designers.
- Completed all phases of systems development life cycle (SDLC), including analysis, design, development, testing and support.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Helped oversee the completion of a redesigned e-commerce website & coordinated new releases of all internal websites and iOS app.
- Managed new & existing product pricing, descriptions, photo licensing & graphical content on print, online & digital mediums.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Lead an effective team to resolve 75+ issues a day on all products & services, orders, billing & technical related inquires on online ordering websites & mobile ordering iOS app platform.
Education
Bachelor: Computer Graphics2009
New York Institute of TechnologyCity, State
New York Institute of TechnologyCity, State
Accomplishments
- Implemented Field Service CRM to streamline client database, job quoting, documentation, job scheduling & billing. Saving several hours a week on manual scheduling, billing & data recording.
- Implemented IT as a core service for Standard International, Inc.
- Used Microsoft Excel to develop a vba script to format accounting data to an importable quickbooks file. Saved 10+ labor hours a week for accounts receivable.
- Resolved all web application issues through Q & A testing for multiple websites.
- Collaborated with team of 5 in the development of an award winning online food ordering website.
- Collaborated with team of 4 in the development of iOS app for mobile food ordering.
- Supervised team of 2 in website, content administration & customer service.
- Designed and implemented a Digital Signage Solution for retail locations, resulting in a 20% decrease in signage costs the 1st year and a 10% increase of sales at the retail location due to increased marketing efforts.
Certifications
CompTIA A+ Technician
OSHA 10 Certification
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School Attended
- New York Institute of Technology
Job Titles Held:
- Low Voltage Project Manager & Lead Technician
- Systems Administrator & Desktop Support Technician
- Website Administrator, Content & Customer Service Manager
Degrees
- Bachelor : Computer Graphics 2009
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