Business Leader with proven ability to develop and implement business management goals. Create business strategies, allocate resources, find ways to increase productivity and assess employee performance. Liaise with partners and suppliers. Strong business acumen and managerial abilities. Dedicated Logistics Team Leader contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than 9 years.
Skills
Carrier negotiations
Transportation activity management
Issue resolution
Policy and procedure adherence
Operational management
AS/400 experience
OSHA requirements knowledge
DOT regulations
Revenue generation
Budget Management
Excellent sense of direction
Continuous Improvement
Customer Service
Time management
Training
Team leader
Education
Concordia University ChicagoRiver Forest, ILExpected in 05/2009 ā āBachelor of Arts:Applied Psychology - GPA:
Work History
Gkn Aerospace Services - Logistics Team Leader Irving, TX, 12/2013 - Current
Set clear team goals and delegated tasks and set deadlines
Conducted team member meetings and updated members on best practices and continuing expectations
Negotiated with over 100 different freight companies and received annual contracts resulting in cost savings
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
Provided updates on critical shipments to corporate departments and customers
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
Formed strategic partnerships, established metrics and participated in complex negotiations
Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with DOD directives
Managed monthly freight cost reporting processes
Mahle, Inc. - Logistics Customer Service Representative Atlantic, IA, 01/2012 - 12/2013
Answered average of over 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Facilitated inter-departmental communication to effectively provide customer support.
Investigated and resolved customer inquiries and complaints quickly.
Surpassed sales goals through implementation of effective marketing strategies.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Conducted research to address shipping errors and packaging mistakes
Expedited resolutions of shipping errors and packaging mistakes
Delivered substantial cost savings by securing discounts from third-party logistics services providers
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
Formed strategic partnerships, established metrics and participated in complex negotiations
Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with DOD directives
Directed logistics operations, including shipping and receiving of wide range of products daily
Managed monthly freight cost reporting processes
Administered sales orders, as well as processed and documented transactions
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
Provided updates on critical shipments to corporate departments and customers
Monitored and ensured compliance with strict budgets by negotiating freight in alignment with needs and specifications
Valley Health - Corporal Keyser, WV, 07/1998 - 07/2002
Supervised 5 or move subordinates during combat operations to provide tactical and technical guidance
Motivated and trained 5 or move squad members to become proficient with equipment and daily tasks
Camouflaged and constructed infantry positions and equipment to prevent detection
Maintained security of local areas to perform route clearance for visiting high-ranking officials
Performed basic communications functions and operated equipment to communicate mission objectives
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