LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Business Leader with proven ability to develop and implement business management goals. Create business strategies, allocate resources, find ways to increase productivity and assess employee performance. Liaise with partners and suppliers. Strong business acumen and managerial abilities. Dedicated Logistics Team Leader contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than 9 years.

Skills
  • Carrier negotiations
  • Transportation activity management
  • Issue resolution
  • Policy and procedure adherence
  • Operational management
  • AS/400 experience
  • OSHA requirements knowledge
  • DOT regulations
  • Revenue generation
  • Budget Management
  • Excellent sense of direction
  • Continuous Improvement
  • Customer Service
  • Time management
  • Training
  • Team leader
Education
Concordia University Chicago River Forest, IL Expected in 05/2009 Bachelor of Arts : Applied Psychology - GPA :
Work History
Gkn Aerospace Services - Logistics Team Leader
Irving, TX, 12/2013 - Current
  • Set clear team goals and delegated tasks and set deadlines
  • Conducted team member meetings and updated members on best practices and continuing expectations
  • Negotiated with over 100 different freight companies and received annual contracts resulting in cost savings
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Provided updates on critical shipments to corporate departments and customers
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Formed strategic partnerships, established metrics and participated in complex negotiations
  • Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with DOD directives
  • Managed monthly freight cost reporting processes
Mahle, Inc. - Logistics Customer Service Representative
Atlantic, IA, 01/2012 - 12/2013
  • Answered average of over 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Gamestop Corp. - Logistics Manager
Lewistown, PA, 01/2011 - 01/2012
  • Conducted research to address shipping errors and packaging mistakes
  • Expedited resolutions of shipping errors and packaging mistakes
  • Delivered substantial cost savings by securing discounts from third-party logistics services providers
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Formed strategic partnerships, established metrics and participated in complex negotiations
  • Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with DOD directives
  • Directed logistics operations, including shipping and receiving of wide range of products daily
  • Managed monthly freight cost reporting processes
  • Administered sales orders, as well as processed and documented transactions
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
  • Provided updates on critical shipments to corporate departments and customers
  • Monitored and ensured compliance with strict budgets by negotiating freight in alignment with needs and specifications
Valley Health - Corporal
Keyser, WV, 07/1998 - 07/2002
  • Supervised 5 or move subordinates during combat operations to provide tactical and technical guidance
  • Motivated and trained 5 or move squad members to become proficient with equipment and daily tasks
  • Camouflaged and constructed infantry positions and equipment to prevent detection
  • Maintained security of local areas to perform route clearance for visiting high-ranking officials
  • Performed basic communications functions and operated equipment to communicate mission objectives

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Resume Overview

School Attended

  • Concordia University Chicago

Job Titles Held:

  • Logistics Team Leader
  • Logistics Customer Service Representative
  • Logistics Manager
  • Corporal

Degrees

  • Bachelor of Arts

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