logistics systems analyst ii resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Expert Logistics Analyst successful at supporting and improving logistics processes with attention to detail and expert knowledge of freight industry needs. Manages overall schedules and key dependencies with high level of skill. Forward-thinking in pursuing solutions to current and expected business problems.

  • Problem-Solving
  • Transportation Management
  • Customer Service
  • Shipping and Receiving
  • Administration and Bookkeeping
  • Computer-Based Inventory System
  • Verbal and Written Communication
  • Analytical Thinking
  • Decision Making
  • Tracking Inventory Levels and Orders
  • Increasing Efficiency and Productivity
Logistics Systems Analyst II, 02/2021 to Current
SaicPhoenix, AZ,
  • Utilize the Transportation Management System (TMS) to track and monitor the progress of project orders and maintain logistics-related data, reporting trends to senior transportation and operations professionals.
  • Facilitate communication between transportation companies, contractors, and customers to efficiently handle logistics problems.
  • Dispatch information to service providers to schedule freight movement.
  • Relay information between drivers and recipients regarding routes, ETA, and potential delays.
  • Prioritize work based on business demands and freight delivery times.
  • Liaise with internal and external customers to drive timely delivery of goods and orders.
  • Identify root causes of service failures and implement appropriate remediation measures to prevent future issues.
  • Redesign movement of goods to minimize costs and maximize value.
  • Implement on-the-job training activities to cross-train employees on various tasks and educate new customers and vendor users of TMS and business practices.
Billing/Appointment Clerk, 10/2017 to 02/2021
Fed Ex FreightCity, STATE,
  • Created and maintained accurate and complete records of all customer interactions in job-related software.
  • Performed quality assurance to assess data and validate results.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Received and implemented management orders for daily work and special objectives.
  • Maintained vehicle logs, records of cargo, and billing statements in accordance with regulations
  • Trained and evaluated employees to ensure work performance met company standards.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Location Analyst, 12/1997 to 12/2016
Bank Of AmericaCity, STATE,
  • Trained staff on business practices, workflow, and use of loss mitigation tools and systems.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Completed month-end and year-end closings, kept records audit-ready, and monitored timely recording of accounting transactions.
  • Performed administrative functions for assigned accounts, recorded address changes, and purged records, locating new addresses of delinquent customers through research, contacting credit bureaus, and other skip tracing measures.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Reviewed, processed, and followed up on recoveries, addressing all additional client requests related to recovery operations.
  • Maintained excellent customer service, strong telephone support, and ability to answer or research the answer to internal and external customers.
Billing Analyst, 1987 to 1997
LabCorpCity, STATE,
  • Followed all company procedures to keep data confidential.
  • Developed and implemented policies to resolve outstanding balances.
  • Completed risk assessments for quarterly and annual schedules.
  • Communicated with credit, collections, customer service, and operations department members to assist with and remedy billing issues.
  • Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
  • Investigated and resolved issues to maintain billing accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections, negotiating agreements with health insurance companies to resolve unpaid claims.
  • Leveraged integrated billing software to submit accurate claims.
Education and Training
High School Diploma: , Expected in 06/1984 to James B Dudley High School - Greensboro, NC
Associate of Arts: Early Childhood Education, Expected in to Guilford Technical Community College - Jamestown, NC
: , Expected in to University of North Carolina at Greensboro - Greensboro, NC

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Resume Overview

School Attended

  • James B Dudley High School
  • Guilford Technical Community College
  • University of North Carolina at Greensboro

Job Titles Held:

  • Logistics Systems Analyst II
  • Billing/Appointment Clerk
  • Location Analyst
  • Billing Analyst


  • High School Diploma
  • Associate of Arts

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