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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable, adaptable, self-starter with over 4 years of customer service experience. Knowledgeable in the logistics of shipping and receiving of supplies, cargo, as well as personnel; monitored and planned transportation of cargo and personnel. Excellent communicator with administrative experience. Ability to plan, organize, and execute demands to meet mission requirements.

Skills
  • File management
  • Skilled in scheduling
  • Active listening
  • Skilled in Microsoft Word, Excel, PowerPoint
  • Time management
  • Customer service
  • Data mining
  • Data modeling
  • Problem solver
  • Administrative support
  • Planning and coordination
  • Project organization
  • Process improvement
  • Data entry
Experience
Logistics Planner, 10/2017 to Current
J.B. HuntVancouver, WA,

Customer Service

  • Assisted other agencies in determining ways to optimize service levels, maintain product flow efficiency, or minimize cost.
  • Interacted with other agencies on a daily basis in order to maintain efficiency of meeting mission requirements.
  • Answered and directed 40+ calls daily, with goals including resolving customer concerns, managing customer accounts, responding to service queries, and cancelling accounts.
  • Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
  • Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.

Planning and Monitoring Transportation

  • Planned/monitored all product flow from origin to final delivery.
  • Performed transportation planning work of average difficulty, and assisted in conducting reviews related to transportation planning.
  • Monitored industry standards, trends, or practices to identify developments in transportation planning or execution.
  • Reorganized transportation schedules to consolidate loads, maximize vehicle usage, or limit the movement of empty vehicles or containers.
  • Maintained databases of transportation information and stored transportation records in accordance with corporate policies
  • Accepted customer orders and instructions for loading and delivery of all shipments of cargo/personnel.
  • Developed efficient routes to ensure that transportation of cargo/personnel met mission requirements.

Ability to Coordinate, Analyze, and Track

  • Addressed and analyzed data to make specific recommendations of improvement to existing or planned transportation.
  • Applied analytic methods or tools to understand, predict, or control transportation operations or processes.
  • Analyzed transportation data, using methods such as data mining, data modeling, or cost or benefit analysis.
  • Assisted in dispatching cargo/personnel to their final destination to meet mission requirements.
  • Issued/relayed assignments to program managers to allocate cargo/personnel in order to meet mission requirements
  • Maintained contact with Troop Commanders throughout their travel and resolved and issues they had on the way to their final destination.
  • Updated customers on the status of their caro/personnel's travel including any delays that occurred.

Safety Conscious

  • Conducted inspections of occupational incidents, injuries, and property damage for safety review compliance.
  • Provided training and material assistance to ensure safe and healthful work practices.
  • Monitored compliance with OSHA standards, including health and safety statutes and regulations, by updating the current safety program into a new, comprehensive safety program.
  • Performed safety audits and inspected facilities, machinery, and safety equipment to identify and correct potential issues.
  • Briefed members on safety standards before every holiday or extended weekend to prevent any incidents while off-duty.
Volunteer Cashier, 09/2017 to 09/2017
Sprouts Farmers MarketRiverview, FL,
  • Processed credit card, debit card, cash, gift card, and store credit transactions.
  • Assisted customers with checking out, returning items, and general questions.
  • Greeted customers upon their arrival up to the counter and completed their orders in a fast and efficient manner.
  • Aided sales floor staff with stocking shelves, keeping front lanes tidy, and completing end of day clean up.
Cashier, 04/2016 to 04/2017
Giant Food StoresCity, STATE,
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Bachelor of Science: Criminal Justice (26 Credits Completed), Expected in
American Military University - Online,
GPA:
Associate of Science: Logistics Management (14 Credits Completed), Expected in
Community College of The Air Force - ,
GPA:
High School Diploma: , Expected in 06/2017
Annville-Cleona High School - Annville, PA,
GPA:

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Resume Overview

School Attended

  • American Military University
  • Community College of The Air Force
  • Annville-Cleona High School

Job Titles Held:

  • Logistics Planner
  • Volunteer Cashier
  • Cashier

Degrees

  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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