Personable, adaptable, self-starter with over 4 years of customer service experience. Knowledgeable in the logistics of shipping and receiving of supplies, cargo, as well as personnel; monitored and planned transportation of cargo and personnel. Excellent communicator with administrative experience. Ability to plan, organize, and execute demands to meet mission requirements.
Skills
File management
Skilled in scheduling
Active listening
Skilled in Microsoft Word, Excel, PowerPoint
Time management
Customer service
Data mining
Data modeling
Problem solver
Administrative support
Planning and coordination
Project organization
Process improvement
Data entry
Experience
Logistics Planner, 10/2017 to Current J.B. Hunt – Vancouver, WA,
Customer Service
Assisted other agencies in determining ways to optimize service levels, maintain product flow efficiency, or minimize cost.
Interacted with other agencies on a daily basis in order to maintain efficiency of meeting mission requirements.
Answered and directed 40+ calls daily, with goals including resolving customer concerns, managing customer accounts, responding to service queries, and cancelling accounts.
Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
Planning and Monitoring Transportation
Planned/monitored all product flow from origin to final delivery.
Performed transportation planning work of average difficulty, and assisted in conducting reviews related to transportation planning.
Monitored industry standards, trends, or practices to identify developments in transportation planning or execution.
Reorganized transportation schedules to consolidate loads, maximize vehicle usage, or limit the movement of empty vehicles or containers.
Maintained databases of transportation information and stored transportation records in accordance with corporate policies
Accepted customer orders and instructions for loading and delivery of all shipments of cargo/personnel.
Developed efficient routes to ensure that transportation of cargo/personnel met mission requirements.
Ability to Coordinate, Analyze, and Track
Addressed and analyzed data to make specific recommendations of improvement to existing or planned transportation.
Applied analytic methods or tools to understand, predict, or control transportation operations or processes.
Analyzed transportation data, using methods such as data mining, data modeling, or cost or benefit analysis.
Assisted in dispatching cargo/personnel to their final destination to meet mission requirements.
Issued/relayed assignments to program managers to allocate cargo/personnel in order to meet mission requirements
Maintained contact with Troop Commanders throughout their travel and resolved and issues they had on the way to their final destination.
Updated customers on the status of their caro/personnel's travel including any delays that occurred.
Safety Conscious
Conducted inspections of occupational incidents, injuries, and property damage for safety review compliance.
Provided training and material assistance to ensure safe and healthful work practices.
Monitored compliance with OSHA standards, including health and safety statutes and regulations, by updating the current safety program into a new, comprehensive safety program.
Performed safety audits and inspected facilities, machinery, and safety equipment to identify and correct potential issues.
Briefed members on safety standards before every holiday or extended weekend to prevent any incidents while off-duty.
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