Logistics Planner Resume Example

Customer Service

• Assisted other agencies in determining ways to optimize service levels, maintain product flow efficiency, or minimize cost.
• Interacted with other agencies on a daily basis in order to maintain efficiency of meeting mission requirements.
• Answered and directed 40+ calls daily, with goals including resolving customer concerns, managing customer accounts, responding to service queries, and cancelling accounts.
• Maintained friendly and positive attitude at all times, even with unhappy and unruly customers.
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.

Planning and Monitoring Transportation

• Planned/monitored all product flow from origin to final delivery.
• Performed transportation planning work of average difficulty, and assisted in conducting reviews related to transportation planning.
• Monitored industry standards, trends, or practices to identify developments in transportation planning or execution.
• Reorganized transportation schedules to consolidate loads, maximize vehicle usage, or limit the movement of empty vehicles or containers.
• Maintained databases of transportation information and stored transportation records in accordance with corporate policies
• Accepted customer orders and instructions for loading and delivery of all shipments of cargo/personnel.
• Developed efficient routes to ensure that transportation of cargo/personnel met mission requirements.

Ability to Coordinate, Analyze, and Track

• Addressed and analyzed data to make specific recommendations of improvement to existing or planned transportation.
• Applied analytic methods or tools to understand, predict, or control transportation operations or processes.
• Analyzed transportation data, using methods such as data mining, data modeling, or cost or benefit analysis.
• Assisted in dispatching cargo/personnel to their final destination to meet mission requirements.
• Issued/relayed assignments to program managers to allocate cargo/personnel in order to meet mission requirements
• Maintained contact with Troop Commanders throughout their travel and resolved and issues they had on the way to their final destination.
• Updated customers on the status of their caro/personnel's travel including any delays that occurred.

Safety Conscious

• Conducted inspections of occupational incidents, injuries, and property damage for safety review compliance.
• Provided training and material assistance to ensure safe and healthful work practices.
• Monitored compliance with OSHA standards, including health and safety statutes and regulations, by updating the current safety program into a new, comprehensive safety program.
• Performed safety audits and inspected facilities, machinery, and safety equipment to identify and correct potential issues.
• Briefed members on safety standards before every holiday or extended weekend to prevent any incidents while off-duty.