loan documentation specialist resume example

• Inspected and proofread documents to check accuracy.
• Maintained documents by managing files following established procedures.
• Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
• Researched and gathered information for inclusion in project documentation and deliverables.
• Drafted and updated vital company documents and records.

LEAD FRAUD & CLAIMS OPERATIONS REPRESENTATIVE (5/2018 - (3/2020)

• Provides work direction to and/or manager daily workflow activities for operations team including staffing, production, and workflow and acts as an escalation point for junior level team members in more complex situations.
• Identifies patters, anomalies and trends and may analyze findings to determine extent of suspicious or unusual activity and level of risk. Recommends procedural changes to prevent/mitigate future losses.
• Assessed and trained personnel for cross-functional operations.
• Coached individuals including hired top talent on company policies, procedures, and best practices to operational efficiency, and employee productivity.
• Tracked participant attendance, contributions and progress according to objectives.
• Produces reporting, such as volume or closed claims for management. Identifies control deficiencies in bank processes, procedures, customer or team member decisions and assigns loss accountability.
• Analyzes, reviews and researches more complex transactions and claims using multiple online systems and research/testing techniques to identify financial crimes activities, policy violations and/or suspicious situations to mitigate and/or recover losses. Documents research findings and actions on cases for possible referrals for suspicious activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.

FINANCIAL CRIMES SPECIALIST 3 (8/2017 - 5/2018)

• Monitors moderate to complex account activity and claims requiring research that may involve multiple transaction channels and products.
• Identifies control failures in bank processes procedures, and customer or team member decisions and then categorize losses and assign loss accountability.
• Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.
• Uses a variety or sources for information, including multiple online systems and more complex tools/models.
• Document research findings and actions on cases for possible referrals for Suspicious Activity, identity Theft Operations (ITO) and suspected financial Abuse.

FINANCIAL CRIMES SPECIALIST 2 (8/2016 - 8/2017)

• Performs general account handling functions such as close account determination, holds, restraints, etc.
• Contact customers and/or vendors to validate transactions.
• Maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports.
• Document research findings and actions on cases possible referrals for Suspicious Activity.
• Reviews more complex/unique situations with senior department staff and participates in projects.