Highly motivated continuous improvement
coach with background in property and commercial insurance. Seeking opportunity
in claim management, peer development and team leadership with reputation for impacting and supporting
Catastrophe organizational strategies. Proven success in managing teams and
achieving goals with expertise in:
mentorship, organizational skills, coverage analysis and problem solving.
Highlights
SharePoint Xactimate Estimating
Excel Photoshop CS2
All Windows Applications Illustrator CS2
10 Key Input Design CS2
Accomplishments
Liberty Management System Business Resource
Involved in approximately thousands of Declared
Catastrophe Events since 2002
Involved in Safeco’s Largest Catastrophe Event,
Hurricane Katrina
Trained Independent Contractors on Safeco, Ohio
Casualty and Regional Company Claims Systems and processes
Designated Team Leader and managed a group of 10 Independent
Contractors with an average pending of 350 files each
Participated in 2010 Chile Earthquake Catastrophe
team located in Lake Mary, FL
Hold active Insurance Adjuster Licenses in all
States requiring licenses
Experience
LMS Business Analyst Continuous Improvement Coach, 09/2015 - Current Liberty Mutual Insurance – City, STATE,
Provide operational and consultative
support in the utilization of lean model, tools and methodologies, in support
of the Commercial Insurance Claims organization's adoption of LMS principles.
Coach and provide constructive
feedback to employees and business leaders in continuous improvement and change
management concepts, tools, and techniques.
Provide mentorship that encourages
individuals and the team to improve and accelerate performance through process
efficiency and excellence
Assesses employee learning needs,
develops recommendations to address specific needs, designs training materials,
and delivers training
Leads problem solving activities to
define problems, assess current state root causes, design and test solutions, implement
solutions, and continuously improve to eliminate waste
Participate in maturity assessment
reviews resulting in the development of action plans, revisions, and
reinforcement across multiple locations to ensure sustained use of continuous
improvement methods and tools
Provides status reports to senior management regarding the execution
of LMS activities. Identifies issues and provides recommendations to
address roadblocks and areas of opportunity.
Provides strong support in cultivating an environment that encourages
problem solving, critical thinking, and innovation.
Collaborates with other SBU/Corporate areas to drive transformation
opportunities across various teams. Builds relationships across LM;
documents and shares best practices and lessons learned.
Claims Adjuster - Specialist II, 03/2001 - 08/2015 Liberty Mutual Insurance – City, STATE,
LMS Business Resource -
Partner
with business leaders during Diagnostic & Design LMS Transformation
Conduct
Interviews and Focus Groups to capture current condition based on opportunities
identified during VSM event
Present
during the Diagnostic Baseline Review to senior leadership
Apply
LMS methodology and tools to promote continuous improvement,
Engage
& empower employees to enhance the value of customer experience
Conducts
problem-solving activities to define problems, assess current state root
causes, design and test solutions, and implement solutions leading to desired
outcomes.
Claims Specialist I & II
Personal lines Catastrophe Team from 2001-2014
Investigate
and process large daily inflow of property/auto/commercial claims
Review and interpret policy provisions for coverage analysis
Drive customer focused discussions based on claim statuses and outcomes
Review
and approve estimates from Field Staff, Independent Adjusters, Public
Adjusters, Contractors
Negotiate
and settle losses based on the insuring contract with the most reasonable
outcome
Address supplement revisions using Xactimate
Correspond
with customers, agents, public adjusters, engineers, contractors and body shops
via phone, mail and e-mail
Recognized in 2015 for most SIU referrals
Awarded several Bravo incentives for meeting and exceeding goals
Designated
Employee of the Month April 2012
Designated
Employee of the Quarter 3 2012
Trained
to handle five platforms at once.
Subject matter expert in CVO, RCS and OCAS systems.
Safeco Catastrophe Claims Specialist 1 -
Complete
New Hire Training Program with overall passing score of 98%
Investigate,
evaluate and settle Personal Lines claims generated from catastrophic events
Assisted
in Training Contract Employees in Organizational claims process and procedures
Average
ratio of new claims to closed 110%Claim
Quality scores average 93%
Customer Service scores the highest in the
organization
Education
: , Expected in 2008 - Wade Design & Merchandise Institute - Fashion Merchandising Degree - , GPA: Member of Phi Theta Kappa - VP of Fellowship
Associate of Arts: , Expected in 2005 - Collin County Community College - Plano, TX GPA:
Languages
Fluent in Spanish (Written & Spoken)
Skills
Liberty Mutual Coaching model, 5 performance factors, problem solving, coverage analysis, excel, SharePoint, All Window Applications, Xactimate, Photoshop CS2, Illustrator CS2, Design CS2
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School Attended
Wade Design & Merchandise Institute - Fashion Merchandising Degree
