LMS Business Analyst Continuous Improvement Coach Resume Example Liberty Mutual Insurance

LMS BUSINESS ANALYST CONTINUOUS IMPROVEMENT COACH

Summary

Highly motivated continuous improvement coach with background in property and commercial insurance. Seeking opportunity in claim management, peer development and team leadership with reputation for impacting and supporting Catastrophe organizational strategies. Proven success in managing teams and achieving goals with expertise in: mentorship, organizational skills, coverage analysis and problem solving.

Highlights

SharePoint Xactimate Estimating Excel Photoshop CS2 All Windows Applications Illustrator CS2 10 Key Input Design CS2

Accomplishments

Liberty Management System Business Resource
Involved in approximately thousands of Declared Catastrophe Events since 2002
Involved in Safeco's Largest Catastrophe Event, Hurricane Katrina
Trained Independent Contractors on Safeco, Ohio Casualty and Regional Company Claims Systems and processes
Designated Team Leader and managed a group of 10 Independent Contractors with an average pending of 350 files each
Participated in 2010 Chile Earthquake Catastrophe team located in Lake Mary, FL
Hold active Insurance Adjuster Licenses in all States requiring licenses

Experience

LMS Business Analyst Continuous Improvement Coach10/2015 to CurrentLiberty Mutual InsuranceRichardson, TX

Provide operational and consultative support in the utilization of lean model, tools and methodologies, in support of the Commercial Insurance Claims organization's adoption of LMS principles.
Coach and provide constructive feedback to employees and business leaders in continuous improvement and change management concepts, tools, and techniques.
Provide mentorship that encourages individuals and the team to improve and accelerate performance through process efficiency and excellence
Assesses employee learning needs, develops recommendations to address specific needs, designs training materials, and delivers training
Leads problem solving activities to define problems, assess current state root causes, design and test solutions, implement solutions, and continuously improve to eliminate waste
Participate in maturity assessment reviews resulting in the development of action plans, revisions, and reinforcement across multiple locations to ensure sustained use of continuous improvement methods and tools
Provides status reports to senior management regarding the execution of LMS activities. Identifies issues and provides recommendations to address roadblocks and areas of opportunity.
Provides strong support in cultivating an environment that encourages problem solving, critical thinking, and innovation.
Collaborates with other SBU/Corporate areas to drive transformation opportunities across various teams. Builds relationships across LM; documents and shares best practices and lessons learned.

Claims Adjuster - Specialist II04/2001 to 09/2015Liberty Mutual InsuranceRichardson, TX

LMS Business Resource -
Partner with business leaders during Diagnostic & Design LMS Transformation
Conduct Interviews and Focus Groups to capture current condition based on opportunities identified during VSM event
Present during the Diagnostic Baseline Review to senior leadership
Apply LMS methodology and tools to promote continuous improvement,
Engage & empower employees to enhance the value of customer experience
Conducts problem-solving activities to define problems, assess current state root causes, design and test solutions, and implement solutions leading to desired outcomes.
Claims Specialist I & II
Personal lines Catastrophe Team from 2001-2014
Investigate and process large daily inflow of property/auto/commercial claims
Review and interpret policy provisions for coverage analysis
Drive customer focused discussions based on claim statuses and outcomes
Review and approve estimates from Field Staff, Independent Adjusters, Public Adjusters, Contractors
Negotiate and settle losses based on the insuring contract with the most reasonable outcome
Address supplement revisions using Xactimate
Correspond with customers, agents, public adjusters, engineers, contractors and body shops via phone, mail and e-mail
Recognized in 2015 for most SIU referrals
Awarded several Bravo incentives for meeting and exceeding goals
Designated Employee of the Month April 2012
Designated Employee of the Quarter 3 2012
Trained to handle five platforms at once.
Subject matter expert in CVO, RCS and OCAS systems.
Safeco Catastrophe Claims Specialist 1 -
Complete New Hire Training Program with overall passing score of 98%
Investigate, evaluate and settle Personal Lines claims generated from catastrophic events
Assisted in Training Contract Employees in Organizational claims process and procedures
Average ratio of new claims to closed 110%Claim Quality scores average 93%
Customer Service scores the highest in the organization

Education

2008Wade Design & Merchandise Institute - Fashion Merchandising DegreeMember of Phi Theta Kappa - VP of Fellowship

Associate of Arts2005Collin County Community CollegePlano, TX

Languages

Fluent in Spanish (Written & Spoken)

Skills

Liberty Mutual Coaching model, 5 performance factors, problem solving, coverage analysis, excel, SharePoint, All Window Applications, Xactimate, Photoshop CS2, Illustrator CS2, Design CS2

Resume Overview

Companies Worked For:

Liberty Mutual Insurance

School Attended

Wade Design & Merchandise Institute - Fashion Merchandising Degree
Collin County Community College

Job Titles Held:

LMS Business Analyst Continuous Improvement Coach
Claims Adjuster - Specialist II

Degrees

2008
Associate of Arts 2005

LMS Business Analyst Continuous Improvement Coach Resume Example

Resume Score: 85%

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