Objective: To obtain a job as an Administrative Assistant in the Community Services Department of the City of Imperial.
Inbound customer calls
Efficient and accurate
Central Union High SchoolEl Centro, CA1988Diploma
City Of Imperial- Librarian Assistant Imperial, CA04/2018 - Current
Perform a variety of technical library activities involved in the circulation, maintenance and distribution of library materials in an assigned library; process books; check in and out books and other library materials such as periodicals using an assigned computerized system.
Process and classify books and library materials according to library standard systems; create barcodes and spine labels with call numbers; verify necessary information and assign proper codes; edit information according to proper formats for required labels or files.
Assist in performing library activities involved in the circulation, maintenance and distribution of library materials in an assigned library; check in and out books and other library materials such as periodicals using an assigned computerized system.
Circulate and scan library books and materials; maintain and shelve returned books and materials; inspect materials for damage; discard damaged books, magazines and library materials; perform minor repairs to damaged books and library materials; stamp and tag books; laminate and cover library books and materials; catalog, collect and process library donations; lift, move, carry, pack and unpack library equipment and materials.
Assist patrons in library book/materials selection, location and use of library books and materials; assist patrons with library equipment and accessing public catalogs; respond to and confer with patrons concerning library needs and concerns.
Provide information concerning library reference materials and their use; enforce library policies; assist patrons in the use of library equipment such as computers; provide training to assigned personnel in appropriate catalogingprocedures.
Receive requests and place holds for reserve materials from patrons; prepare reserve materials; research information and provide reference services as assigned; refer patrons to other libraries and outside resources as appropriate; order and return books from local libraries.
Calculate, record and collect fines, billings and late fees as required; count, balance and reconcile monies; monitor cash box; contact patrons concerning overdue materials.
Initiate, plan and conduct various library programs for patrons as assigned; provide recommendations concerning the selection of library materials.
Perform a variety of clerical duties related to assigned activities such as compiling information, data entry, duplicating forms, letters, lists and labels; create displays; process a variety of forms and applications.
Prepare and maintain a variety of records, logs, reports and files related to library material information, collections, usage, loans, patrons and circulation; verify accuracy of various reports, lists and files; prepare reports of overdue materials and fines to be sent to patrons.
Answer telephones; send and receive emails; greet and assist visitors; answer questions and provide information concerning library materials, policies and programs; refer calls to appropriate person or department as necessary.
Communicate with patrons, personnel and outside agencies to exchange information, coordinate library activities and resolve issues or concerns.
Operate standard office equipment including a computer, library equipment and assigned integrated library software.
Input a variety of data into an assigned computer system including updating customer records; initiate queries and manipulate data; maintain library database and add new materials to assigned database; ensure accuracy and completeness of input and output data.
Assist with special events and new library programs; conduct library tours and orientations.
Maintain a clean, quiet and orderly library environment; replenish supplies.
Perform related duties as assigned.
H & R Block- Tax Preparer El Centro, CA11/2011 - 04/2012
Finalized and processed paperwork with local, state and federal government authorities.
Liaised between clients and tax authorities such as IRS representatives.
Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Sun Community Federal Credit Union- Member Service Representative II IMPERIAL, CA05/1998 - 12/2002
Processed new accounts, including checking and savings accounts credit applications.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Prepared official checks for customer and internal bank needs.
Opened new customer accounts, including checking, savings and lines of credit.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Entered transactions into computer and issued customer receipts.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Balanced daily cash deposits and vault inventory with zero error rate.
Supervised tellers to verify compliance with both federal and local regulations.
Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
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Companies Worked For:
City Of Imperial
H & R Block
Sun Community Federal Credit Union
Central Union High School
Job Titles Held:
Member Service Representative II
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