Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Objective: To obtain a job as an Administrative Assistant in the Community Services Department of the City of Imperial.

  • Customer service-oriented
  • Money handling
  • Inbound customer calls
  • Creative thinking
  • Efficient and accurate
  • Organized
  • Fast learner
  • Team player
Work History
Librarian Assistant, 04/2018 - Current
Optima Tax Relief Santa Ana, CA,
  • Perform a variety of technical library activities involved in the circulation, maintenance and distribution of library materials in an assigned library; process books; check in and out books and other library materials such as periodicals using an assigned computerized system.
  • Process and classify books and library materials according to library standard systems; create barcodes and spine labels with call numbers; verify necessary information and assign proper codes; edit information according to proper formats for required labels or files.
  • Assist in performing library activities involved in the circulation, maintenance and distribution of library materials in an assigned library; check in and out books and other library materials such as periodicals using an assigned computerized system.
  • Circulate and scan library books and materials; maintain and shelve returned books and materials; inspect materials for damage; discard damaged books, magazines and library materials; perform minor repairs to damaged books and library materials; stamp and tag books; laminate and cover library books and materials; catalog, collect and process library donations; lift, move, carry, pack and unpack library equipment and materials.
  • Assist patrons in library book/materials selection, location and use of library books and materials; assist patrons with library equipment and accessing public catalogs; respond to and confer with patrons concerning library needs and concerns.
  • Provide information concerning library reference materials and their use; enforce library policies; assist patrons in the use of library equipment such as computers; provide training to assigned personnel in appropriate cataloging procedures.
  • Receive requests and place holds for reserve materials from patrons; prepare reserve materials; research information and provide reference services as assigned; refer patrons to other libraries and outside resources as appropriate; order and return books from local libraries.
  • Calculate, record and collect fines, billings and late fees as required; count, balance and reconcile monies; monitor cash box; contact patrons concerning overdue materials.
  • Initiate, plan and conduct various library programs for patrons as assigned; provide recommendations concerning the selection of library materials.
  • Perform a variety of clerical duties related to assigned activities such as compiling information, data entry, duplicating forms, letters, lists and labels; create displays; process a variety of forms and applications.
  • Prepare and maintain a variety of records, logs, reports and files related to library material information, collections, usage, loans, patrons and circulation; verify accuracy of various reports, lists and files; prepare reports of overdue materials and fines to be sent to patrons.
  • Answer telephones; send and receive emails; greet and assist visitors; answer questions and provide information concerning library materials, policies and programs; refer calls to appropriate person or department as necessary.
  • Communicate with patrons, personnel and outside agencies to exchange information, coordinate library activities and resolve issues or concerns.
  • Operate standard office equipment including a computer, library equipment and assigned integrated library software.
  • Input a variety of data into an assigned computer system including updating customer records; initiate queries and manipulate data; maintain library database and add new materials to assigned database; ensure accuracy and completeness of input and output data.
  • Assist with special events and new library programs; conduct library tours and orientations.
  • Maintain a clean, quiet and orderly library environment; replenish supplies.
  • Perform related duties as assigned.
Tax Preparer, 11/2011 - 04/2012
Abnb Federal Credit Union Chesapeake, VA,
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
  • Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Member Service Representative II, 05/1998 - 12/2002
Sun Community Federal Credit Union City, STATE,
  • Processed new accounts, including checking and savings accounts credit applications.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Prepared official checks for customer and internal bank needs.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Entered transactions into computer and issued customer receipts.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
Diploma: , Expected in 1988
Central Union High School - El Centro, CA

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School Attended

  • Central Union High School

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  • Tax Preparer
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