(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I am a detail-oriented professional. Excellent interpersonal, organizational and communication skills developed over 3 years of related experience. I am looking to partner with a company that strives itself to promote excellent customer service and that will me help me gain new skills and experiences to further my growth

  • File and records maintenance
  • Cash management
  • Problem-solving abilities
  • Clerical support
  • Customer relations
  • Detailed orientated
  • Quick learner
Education and Training
Troy High School Fullerton, CA Expected in 05/2015 High School Diploma : - GPA :
Fullerton College Fullerton, CA Expected in BBA : - GPA :

I will be transferring next spring to a California State University or UC to complete my degree.

Concord Hospitality - Librarian Aide and Receptionist
New York, NY, 08/2019 - 12/2019
  • Directed patrons to desired library books, reference items, and equipment.
  • Compiled and maintained circulation, material, and equipment records.
  • Restocked returned items to correct shelf or storage locations.
  • Organized library equipment and collections.
  • Located desired materials for institutional staff special projects.
  • Collected fines from customers for overdue books and resources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled in-person and telephone requests for information and materials.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Logged in and checked out equipment or study rooms to current students.
  • Data entry
  • Closing procedures. Verified that all students and non-staff members left the library and shut down all public computers. Also, locked all staff rooms, study rooms, laptop rental storage, and the front entrance of the library.
Best Buy - Front Desk Agent
Naples, FL, 07/2018 - 09/2019
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Provided assistance with purchases, locating items, and signing up for rewards programs.
  • Helped customers find specific products, answering questions, and offering advice.
  • Processed returned items in accordance with store policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Troubleshot and resolved issues with cash registers, card scanners, and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Security or the closest Department Lead near the facility for remediation.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Received, checked-in, and stocked merchandise throughout the store, helped maintain store inventory levels, and assisted with orderliness and cleanliness of the sales floor and stock room.
  • Reviewed orders for specialty codes to determine item locations in the warehouse.
  • Selected products and items from shelves and pallets for customer orders
  • Fulfilling and assisting orders for customers at both in-store and out-store pickup.
  • Processed damaged and salvaged products
  • Organized carts in the bay after returning from the parking lot.
  • Retrieve carts from docking areas in retail parking lots.
  • Gathered and corralled shopping carts, ferried carts back to the store, and helped guests carry out and load larger items or large grocery orders.
  • Responds to emergency cleaning requests hourly.
  • Handled, used, and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Notified managers about needed repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Scientific Research Corporation - Clerical Aide
Arlington, VA, 08/2017 - 07/2018
  • Managed and anticipated the clerical needs of company employees, including copying and file management.
  • Responded to telephone inquiries from clients, professors, and other departments.
  • Kept reception area clean and organized to offer a positive first impression to every visitor.
  • Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
  • Maintained office safety by screening visitors, updating logs, and issuing temporary passes.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Scheduling appointments for students for testing accommodations and one to one tutoring.
  • Verified and distributed classwork to students upon professors' requests.
The Rock Chuch - Intern
City, STATE, 08/2015 - 08/2016

As an Intern, I have been trained in various aspects of a large organization dealing and offering services to large numbers of people. My duties and training included but were not limited to childcare, campus care, and hospitality. General office skills included data entry, customer service call retrieval, inventory, and packaging responsibilities.

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School Attended

  • Troy High School
  • Fullerton College

Job Titles Held:

  • Librarian Aide and Receptionist
  • Front Desk Agent
  • Clerical Aide
  • Intern


  • High School Diploma
  • BBA

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