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Legal Systems operational analyst Resume Example

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LEGAL SYSTEMS OPERATIONAL ANALYST
Professional Summary

Enthusiastic systems operational analyst seeking to benefit an IT Department with complex technical knowledge and strong leadership skills with an in depth background of helpdesk procedures with strong leadership and documentation skills

Documents on the tracking database and reports trends to Lead/Manager on the issues and their resolution or escalation.

Maintains technical and procedural documentation to be used as reference material for JMH end users.

Adds users to SSL or Remote Desktop Group.

Manages password resets and assigns appropriately to ensure security related protocols are met.

Maintains ITS facilities and equipment in a condition that promotes efficiency and safety.

Complies with the Health System's Polices/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.

Key Relationships

Service Desk Analysts

Lead Service Desk Analyst

Service Desk Manager

End Users

Core Qualifications

Proficiency in Advanced existing communication skills through feedback sessions, email etiquette workshops, and blogging (Lillian.brim0712@blogger. com)

Created worksheets in Excel with the use of formulas, IF statements and performed extensive data entry

Virtually built two mock computers by shopping online for parts, capturing screenshots, and compiling work into PowerPoint presentation

Disassembled and reassembled computer components specifically on the motherboard

Set up virtual machine using VMware software and virtual box software

Connected printers through TCP/IP

Worked in BIOS to setup power on passwords, disable internet, boot sequence

Other Skills:

Customer Service

Troubleshooting

Use Disk Defragmenter, Check Disk Utility, Windows Task Manager, System Restore, BIOS

Hardware:

Connect peripheral devices to unit

Replace and upgrade RAM, CPU, hard drives, video cards, power supply, and optical drives

Burn ISO files

Partition hard drives

Software:

Web Browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari

Microsoft Office: PowerPoint, Excel, Word, Outlook

Virtual Machine Software
  • Apple, Business Communications, Cisco, com, communication skills, Hardware, Computer Networking, contract management, contracts, CPU, clients, Customer Service, data entry, Email, hard drives, Information Technology, Internet Explorer, ISO, Legal, Excel, Microsoft Office, Outlook, PowerPoint, Windows, Word, motherboard, power supply, printers, processes, Quality Assurance, RAM, scanners, TCP/IP, Technical Support, phone, Troubleshooting, upgrade, video cards, Web Browsers, workshops
Experience
Legal Systems operational analyst 03/2013 to Current DGN@ eBay, Inc San Jose, CA
  • Run a twice weekly report with 500+ contracts updating the status of the signatory's and process flow for all documents that require legal approval Assist internal users with proper process on how to submit contracts through the contract management system software tool Troubles shoot process flow of contracts to ensure correct approval and signature processes.
  • Create twice weekly status reports of 500 + contracts through excel to provide clarity of contract status.
  • Track and report user requests on SharePoint to improve the user experience.
  • Provide support for Security Trainings to eBay employee in a platform known as eLF to improve the completion rate.
  • Worked as a part of Legal team in creating over 1000+ email holds in "Email Contract Management System" Assist in Quality Assurance initiative by testing, finding bugs, and duplicating the error for reports.
Information Technology Specialist Level 1 01/2012 to 07/2012 Bank of the West San Ramon, CA
  • Troubleshot approximately 100 glitches daily for internal user accounts for six different system-wide applications and sub applications to support tellers and lenders in order to ensure a smooth work flow Communicated with clients to understand their needs and resolve their issues using the Cisco connect phone services and the Heat ticketing system to accurately track requests and escalate when necessary Remotely serviced internal clients' computers using Dameware mini remote and Bomgar applications to resolve issues Supported internal clients by remotely servicing ATMs using Star Station maintenance system and guided clients through step-by-step troubleshooting processes Dispatched vendors for ATMs, printers, and scanners, and worked with different vendors when complicated issues arose.
Education
CCSF Certificate in the Fundamentals of Technical Support Completed coursework in Computer Networking and Information Technology, Business Communications, and 7 2012 San Francisco, CA
Skills
Apple, Business Communications, Cisco, com, communication skills, Hardware, Computer Networking, contract management, contracts, CPU, clients, Customer Service, data entry, Email, hard drives, Information Technology, Internet Explorer, ISO, Legal, Excel, Microsoft Office, Outlook, PowerPoint, Windows, Word, motherboard, power supply, printers, processes, Quality Assurance, RAM, scanners, TCP/IP, Technical Support, phone, Troubleshooting, upgrade, video cards, Web Browsers, workshops
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Resume Overview

Companies Worked For:

  • DGN@ eBay, Inc
  • Bank of the West

Job Titles Held:

  • Legal Systems operational analyst
  • Information Technology Specialist Level 1

Degrees

  • CCSF Certificate in the Fundamentals of Technical Support Completed coursework in Computer Networking and Information Technology, Business Communications, and 7 2012

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