Enthusiastic systems operational analyst seeking to benefit an IT Department with complex technical knowledge and strong leadership skills with an in depth background of helpdesk procedures with strong leadership and documentation skills
Documents on the tracking database and reports trends to Lead/Manager on the issues and their resolution or escalation.
Maintains technical and procedural documentation to be used as reference material for JMH end users.
Adds users to SSL or Remote Desktop Group.
Manages password resets and assigns appropriately to ensure security related protocols are met.
Maintains ITS facilities and equipment in a condition that promotes efficiency and safety.
Complies with the Health System's Polices/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.
Service Desk Analysts
Lead Service Desk Analyst
Service Desk Manager
Proficiency in Advanced existing communication skills through feedback sessions, email etiquette workshops, and blogging (Lillian.brim0712@blogger. com)
Created worksheets in Excel with the use of formulas, IF statements and performed extensive data entry
Virtually built two mock computers by shopping online for parts, capturing screenshots, and compiling work into PowerPoint presentation
Disassembled and reassembled computer components specifically on the motherboard
Set up virtual machine using VMware software and virtual box software
Connected printers through TCP/IP
Worked in BIOS to setup power on passwords, disable internet, boot sequence
Use Disk Defragmenter, Check Disk Utility, Windows Task Manager, System Restore, BIOS
Connect peripheral devices to unit
Replace and upgrade RAM, CPU, hard drives, video cards, power supply, and optical drives
Burn ISO files
Partition hard drives
Web Browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari
Microsoft Office: PowerPoint, Excel, Word, Outlook
Virtual Machine Software
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