Legal Systems operational analyst Resume Example
Enthusiastic systems operational analyst seeking to benefit an IT Department with complex technical knowledge and strong leadership skills with an in depth background of helpdesk procedures with strong leadership and documentation skills
Documents on the tracking database and reports trends to Lead/Manager on the issues and their resolution or escalation.
Maintains technical and procedural documentation to be used as reference material for JMH end users.
Adds users to SSL or Remote Desktop Group.
Manages password resets and assigns appropriately to ensure security related protocols are met.
Maintains ITS facilities and equipment in a condition that promotes efficiency and safety.
Complies with the Health System's Polices/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.
Key Relationships
Service Desk Analysts
Lead Service Desk Analyst
Service Desk Manager
End Users
Proficiency in Advanced existing communication skills through feedback sessions, email etiquette workshops, and blogging (Lillian.brim0712@blogger. com) Created worksheets in Excel with the use of formulas, IF statements and performed extensive data entry Virtually built two mock computers by shopping online for parts, capturing screenshots, and compiling work into PowerPoint presentation Disassembled and reassembled computer components specifically on the motherboard Set up virtual machine using VMware software and virtual box software Connected printers through TCP/IP Worked in BIOS to setup power on passwords, disable internet, boot sequence Other Skills: Customer Service Troubleshooting Use Disk Defragmenter, Check Disk Utility, Windows Task Manager, System Restore, BIOS Hardware: Connect peripheral devices to unit Replace and upgrade RAM, CPU, hard drives, video cards, power supply, and optical drives Burn ISO files Partition hard drives Software: Web Browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari Microsoft Office: PowerPoint, Excel, Word, Outlook Virtual Machine Software |
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- Run a twice weekly report with 500+ contracts updating the status of the signatory's and process flow for all documents that require legal approval Assist internal users with proper process on how to submit contracts through the contract management system software tool Troubles shoot process flow of contracts to ensure correct approval and signature processes.
- Create twice weekly status reports of 500 + contracts through excel to provide clarity of contract status.
- Track and report user requests on SharePoint to improve the user experience.
- Provide support for Security Trainings to eBay employee in a platform known as eLF to improve the completion rate.
- Worked as a part of Legal team in creating over 1000+ email holds in "Email Contract Management System" Assist in Quality Assurance initiative by testing, finding bugs, and duplicating the error for reports.
- Troubleshot approximately 100 glitches daily for internal user accounts for six different system-wide applications and sub applications to support tellers and lenders in order to ensure a smooth work flow Communicated with clients to understand their needs and resolve their issues using the Cisco connect phone services and the Heat ticketing system to accurately track requests and escalate when necessary Remotely serviced internal clients' computers using Dameware mini remote and Bomgar applications to resolve issues Supported internal clients by remotely servicing ATMs using Star Station maintenance system and guided clients through step-by-step troubleshooting processes Dispatched vendors for ATMs, printers, and scanners, and worked with different vendors when complicated issues arose.
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Resume Overview
Job Titles Held:
- Legal Systems operational analyst
- Information Technology Specialist Level 1
Degrees
- CCSF Certificate in the Fundamentals of Technical Support
Completed coursework in Computer Networking and Information Technology, Business Communications, and 7 2012
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