Leave Of Absence Specialist resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Ā Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration.Ā Benefits Specialist with 6 years in benefits and payroll. Assures ongoing compliance with federal and state laws, with comprehensive background in employee relations,Ā compensation and benefits.
Skills
Benefits administration
California and New JerseyĀ Disability laws
Worker's Compensation
Healthcare Benefits (Medical and Dental)
401 K and Pension Plans
ERISA
DisabilityĀ laws
Defined Benefits
Defined Contributions
FMLA and FLA Law and Eligibility
Microsoft Office
PeopleSoft
MS WORD, EXCEL, PowerPoint and Outlook
CMS
NICE
EIX
Internet Explorer
Avaya Phone and Computer System
Peoplesoft
Lotus
Education
Bloomfield CollegeBloomfield, NJExpected in 1995-1998 ā ā:Business Administration - GPA:
East Side High SchoolNewark, NJExpected in 1995 ā āHigh School Diploma:College Prepatory - GPA:
Work History
Acadia Healthcare Inc. - Leave of Absence Specialist Taunton, MA, 01/2011 - 09/2012
Took intake phone calls for employees interested in taking a leave of absence or had questions about leaves.
Sorted and organized employees state disability checks, and prepared them for mailing to the employer.
Sent electronic and paper packages to the employee for leave of absence.
Sorted logged mail, and distributed to my team accordingly.
Explained employee benefits to employees.
Advised how employee benefits will be effected by leaves of absence.
Advised employees on California and NJ State Disability Benefits.
Explained FMLA and FLA coverage to employees.
Frontier Health - Benefits Case Specialist Blountville, TN, 05/2006 - 01/2011
Responsible for evaluating and analyzing account information. Perform, track, and log all transactions performed related to Human Resources and/or Benefits processes.
Responsible for answering and responding to incoming calls from employees and former employees. Provided information and resolve any issues pertaining to these calls in a timely, courteous and professional manner.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out cases when complete, Handle confidential information with sensitivity and discretion in accordance with Data Privacy and HIPPA requirements.
Understand, apply, and communicat conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested. Ability to execute recurring life event process.
Maintain acceptable performance standards, including effectiveness, efficiency and quality. Ability to execute and analyze eligibility of COBRA and FSA files.
Responsible for executing and analyzing outbound payroll deduction files for active and retired customers. Ability to execute and analyze monthly direct bill process.
Corresponding with participants regarding their investments: IRA, Trust Accounts, 401K Plans etc.
Trained representatives on individual projects as well as extensively trained them on policy and procedures of Defined Benefits and Contribution Plans. Back-up Supervisor for a group of 15+ representatives, answering questions and/or escalated phone calls.
Data Entry - Clerical duties including faxing, emailing and requesting Benefit Commencement Packages as well as Final Distribution Plans.
Mellon Investor Services - Stock Transfer Agent City, STATE, 08/2005 - 04/2006
Assistes shareholders with selling and buying various stocks. Oversee the delivery and settlement of eligible securities for accounts. Balanced and prepared reports and settlements daily trade transaction.
Managing and maintaining records and documenting transfer of ownership of stock and processes requests for transfers of stocks.
Performed a variety of tasks and respond to related customer inquiries.
Responsible for transferring the ownership of shares from the seller's name to the buyer's name.
Responsible for determining the stockholders of record and ensure all stocks are properly accounted for and that dividend payments are made to stockholders of record.
Post payments to accounts per the customer remittance. Balance cash receipts. Work effectively with other staff members to accomplish work and departmental projects.
Responsible for accurate and timely posting and reconciliation of customer payments, credits, and adjustments.
Responsible for researching accounts and identifying problem solving as needed as well as resolve customer complaints, issue receipts and refunds.
Accurately and effectively process the accounts including transaction recording and other functions. Responsible for invoicing and maintaining customer records.
Report unusual accounts, account problems and workflow issues propmptly to supervisor. Act as a liason between management, staff, factoring company, suppliers, and custiomers.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.