Learning Trainer resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I'm a very organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent customer service and public speaking skills.
Skills
Safety Practices and Regulations
Public Speaking
Problem Solving
Customer Service
Decision Making
Coaching/Training
Cleanliness and Organized
Work History
11/2021 to CurrentLearning TrainerAmazon.Com, Inc. | Aberdeen, MD,
Developed and implemented updating training programs for various employees.
Trained and mentored newly hired associates to fulfill various roles throughout the facility.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Carried out day-to-day duties accurately and efficiently.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Collaborated with team members to achieve target results.
Developed and maintained courteous and effective working relationships.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Liaised between executives and entry-level workers, facilitating smooth communication.
Followed procedures at all times for personal and team safety.
Tracked production and quality control systems to proactively identify deficiencies.
Assisted operations manager with planning of routine operations and special projects.
Volunteered to help with special projects of varying degrees of complexity.
Completed daily logs for management review.
Managed multiple tasks and met time-sensitive deadlines.
Reliable and dependable.
10/2020 to 11/2021Cultural AmbassadorFive Guys | Winter Garden, FL,
Assist with the onboarding process of newly hired associates.
Answers questions, point out important policies and offer further details to educate associates.
Maintain positive energy and enthusiasm throughout the facility.
Demonstrates respect, friendliness and willingness to help out wherever needed.
Uses critical thinking to break down problems, evaluate solutions and make decisions.
Performs duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Develops and maintain courteous and effective working relationships.
Offers feedback to other team members to effectively address associates needs.
Implements new training initiatives such as online modules, interactive software and online programs; assuring continuous training to employees to promote long-term excellence.
Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity.
Performs successful working within tight deadlines and fast-paced atmosphere.
Train and coach new Learning Ambassadors
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
06/2020 to 10/2020Pick Fulfillment Associate/Learning AmbassadorDTW-1 Amazon Fulfillment Center | City, STATE,
Followed procedures at all times for personal and team safety.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Pulled orders quickly to maintain demanding productivity goals.
Followed SOPs to avoid mix-ups and damages to orders.
Prepare orders by processing requests, pulled materials from warehouse, and prepared shipments.
Maintain good quality and rates in my path which helps facilitate a lower DPMO and assures great customer service.
Trained new associates as well as coached and motivated individuals to obtain the required productivity and quality metrics within specific paths.
Measures quality and quantity using the applied learning tools.
Maintains a positive and professional attitude within the facility. (Lead by Example)
Maintaining my rates within my path which is allowing me to facilitate a low DPMO.
03/2004 to 06/2020Restaurant Shift ManagerJMC #7 McDonald's Hamburgers | City, STATE,
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Accomplished multiple tasks within established timeframes.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Supervised labor costs and departmental expenses to remain in line with budget.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Applied customer feedback to develop process improvements and support long-term business needs.
Made food hot and fresh according to standard recipes with requested changes for customer satisfaction.
Greeted customers at counter to fulfill requests and answer questions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Set up new sales displays each week.
Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Education
Expected in 06/1998High School Diploma | Cody High School, Detroit, MI, GPA:
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