Learning Trainer resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I'm a very organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent customer service and public speaking skills.

  • Safety Practices and Regulations
  • Public Speaking
  • Problem Solving
  • Customer Service
  • Decision Making
  • Coaching/Training
  • Cleanliness and Organized
Work History
11/2021 to Current Learning Trainer Amazon.Com, Inc. | Aberdeen, MD,
  • Developed and implemented updating training programs for various employees.
  • Trained and mentored newly hired associates to fulfill various roles throughout the facility.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Carried out day-to-day duties accurately and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Liaised between executives and entry-level workers, facilitating smooth communication.
  • Followed procedures at all times for personal and team safety.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Assisted operations manager with planning of routine operations and special projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Reliable and dependable.
10/2020 to 11/2021 Cultural Ambassador Five Guys | Winter Garden, FL,
  • Assist with the onboarding process of newly hired associates.
  • Answers questions, point out important policies and offer further details to educate associates.
  • Maintain positive energy and enthusiasm throughout the facility.
  • Demonstrates respect, friendliness and willingness to help out wherever needed.
  • Uses critical thinking to break down problems, evaluate solutions and make decisions.
  • Performs duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Develops and maintain courteous and effective working relationships.
  • Offers feedback to other team members to effectively address associates needs.
  • Implements new training initiatives such as online modules, interactive software and online programs; assuring continuous training to employees to promote long-term excellence.
  • Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity.
  • Performs successful working within tight deadlines and fast-paced atmosphere.
  • Train and coach new Learning Ambassadors
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
06/2020 to 10/2020 Pick Fulfillment Associate/Learning Ambassador DTW-1 Amazon Fulfillment Center | City, STATE,
  • Followed procedures at all times for personal and team safety.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Prepare orders by processing requests, pulled materials from warehouse, and prepared shipments.
  • Maintain good quality and rates in my path which helps facilitate a lower DPMO and assures great customer service.
  • Trained new associates as well as coached and motivated individuals to obtain the required productivity and quality metrics within specific paths.
  • Measures quality and quantity using the applied learning tools.
  • Maintains a positive and professional attitude within the facility. (Lead by Example)
  • Maintaining my rates within my path which is allowing me to facilitate a low DPMO.
03/2004 to 06/2020 Restaurant Shift Manager JMC #7 McDonald's Hamburgers | City, STATE,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Accomplished multiple tasks within established timeframes.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Made food hot and fresh according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up new sales displays each week.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Expected in 06/1998 High School Diploma | Cody High School, Detroit, MI, GPA:

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Resume Overview

School Attended

  • Cody High School

Job Titles Held:

  • Learning Trainer
  • Cultural Ambassador
  • Pick Fulfillment Associate/Learning Ambassador
  • Restaurant Shift Manager


  • High School Diploma

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