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Learning Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dynamic, detailed, dependable facilitator with experience as a Manager, Trainer, Sales Coach, Quality Assurance Analyst and as a licensed P&C sales agent. Abilities demonstrated include working on the fly with little or no direction, dealing with ambiguities and dynamic facilitation skills. Seen as a people leader among peers and direct reports due to ability motivate and to assist various personality types in improving skills.

Highlights
  • MS Office proficient
  • Lesson planning
  • Cross-training specialist
  • Sysco WebEx
  • Learning Management Systems
  • Quality Assurance Tools
  • AT&T Connect
  • AWD and other work distribution
  • Certified AchieveGlobal Leadership & Customer Service Teacher
  • Member of the American Society for Training and Development
  • Extensive knowledge of training methods
  • Ten years of training in Customer Service and Leadership Training
  • Curriculum development and assessment
Accomplishments

I learn very quickly and excel in my career early on.

  • I learned DOS based operating platforms and company guidelines as well as assisting in the development of a new hire training program and curriculum design within six weeks of beginning with AIG. At the end of the six week period, I began training my first class of new hires. These associates obtained certification in their first worktype within two weeks of completion of training. This was a three week reduction from previous classes who were trained by an employee with 20 years experience within the company.
  • At SITEL, I completed the initial phases of the Learning Manager Track Training program within three months while also meeting client needs and successfully managing my staff.
Experience
2014 to 09/2015 Learning Specialist Seacoast National Bank | Palm City, FL,
  • Created multiple training curriculum using brand guidelines. Developed materials such as new hire and certification program, customer service and phone skills training, and leadership coaching training
  • Learned systems and standard operating procedures in 6-weeks in order to train the first ever 12-week new hire class Trainees were certified in initial work types within two weeks of training of class completion, a significant reduction from the average certification time of five weeks for previous new hires
  • Developed Gradebook system to track trainee performance
  • Certified to train Leadership and Customer Service Courses through AchieveGlobal
  • Brought attention for need for employee engagement. Facilitated FISH! Training with all local associates as well as creating planned approach and delivering follow-up activities for 12 weeks
  • Offered specific training programs to help employees maintain and improve job skills.
  • Developed and delivered all technical training materials.
  • Designed and created daily lesson plans for activities.
  • Conducted small group and individual activities based on differentiated learning needs.

11/2012 to 02/2014 Learning Manager Ashley Furniture | Pinellas Park, FL,
  • Improved initiative training from 2% completion rate to 96-98% within the first 30 days of tenure.
  • Reduced Leadership Course completion variance from 30.2% to 4.8% within the first six months.
  • Established a new employee engagement program that utilized front line agents, thus improving morale, performance and community involvement.
  • Certified to develop material for all local clients.
  • Successfully completed 12 month Learning Manager certification within 10 months while leading a successful training team of seven engaged, successful trainers.
2012 to 08/2012 Training Coordinator Alutiiq Llc | Wallops Island, VA,
  • Developed training modules to improve customer service among associates.
  • Developed and delivered new material to train monthly SOPs.
  • Established employee engagement activities to create a solid workforce and reduce attrition.
  • Employee retention increased from 70% to 93% during my tenure.
06/1997 to 08/2011 Training and Development Instructor Nationwide Insurance | City, STATE,
  • Completed special projects and managed peers while new training manager was being selected.
  • Served as Special project manager for multiple projects.
  • Analyzed company trends to determine company needs and developed training.
  • Developed and implemented training to improve available time. Overall available time went from 46% to 78% within 60 days of training.
  • Developed and trained online courses to associates throughout the company using WebEx.
  • Traveled to various locations to deliver new hire training. Oftentimes unaware of what training matter included. With limited information, organized and delivered training for the time periods requested.
  • Consistently earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality and ability to master new concept as well as positive work ethic.
  • Additional positions included sales coach, Quality Assurance and Universal Customer sales and service agent.
Education
Expected in Bachelor of Science | Psychology Liberty University, Lynchburg, Virginia GPA:

Psychology

Expected in 1995 Associates of Arts | Education Frank Phillips College, , GPA:

Education

Expected in Associates of Science | Education Frank Phillips College, Borger, Texas GPA:
Education
Volunteer Experience

I feel that there are so many needs that I cannot directly impact but that I can assist in effecting. I also believe that supporting my community is important if I want them to support my business.

I have volunteered for many organizations throughout the years including the following:

  • Big Brothers Big Sisters
  • Make a Wish
  • Susan Komen Race for the Cure
  • Special Olympics
  • United Way
Skills

Coaching, Customer Service, Leadership, Curriculum development, performance reviews, Quality Assurance, Sales, Phone skills, Administrative Management, Classroom Discipline,Classroom InstructionCommunity Involvement, Community Involvement, Counseling, Creative Lesson Planning, Critical Thinking, Curriculum Development, Goal Setting and Implementation, Group Instruction, Instructing, Instructional Methods, Learning Strategies, Problem Solving, Program Development, Research, Social Perceptiveness, Speaking, Specialized Testing, Student Evaluations, Teaching, Team Building, Time Management, Writing, Active Learning.

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Liberty University
  • Frank Phillips College
  • Frank Phillips College
Job Titles Held:
  • Learning Specialist
  • Learning Manager
  • Training Coordinator
  • Training and Development Instructor
Degrees
  • Bachelor of Science
  • Associates of Arts
  • Associates of Science

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