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Learning & Organization Development Manager Resume Example

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LEARNING & ORGANIZATION DEVELOPMENT MANAGER
Summary

Organization Development professional that utilizes expertise in coaching, learning, facilitation, assessments, team building, curriculum development, and relationship building to translate strategies into actions that drive business results.

Highlights
  • Employee development/talent management
  • Assessments
  • Facilitation
  • Curriculum development
  • Exceptional interpersonal skills
  • Coaching
  • Emotional Intelligence
  • Collaborative work style
  • Strategic decision making
Accomplishments

Organization Development 

  • Implemented new manager/ leadership development training
  • Reduced new-hire to project assignment for new staff by 25%.
  • Implemented mentor program which increased employee engagement and productivity by 18%
  • Increased operational revenue through assessment and implementation of
  • standardized resource allocations
  • Implemented organizations first learning strategy and aligned to top level business
  • strategy

Commitment to personal/professional development 

  • Train the Trainer, 2010
  • Cross Cultural Communication, 2010
  • 360 Degree Feedback (2011)
  • Diversity Learning Lab (2012)
  • MS, Organization Development (2013)
Experience
Learning & Organization Development Manager Apr 2013 to Current
 ION Geophysical － Houston, TX
  • Manage LMS, on-boarding program, employee assessments, performance, coaching and change management efforts.
  • Redesigned organizational learning strategy to include 70/20/10 learning framework
  • Launched migration to new LMS; Removed erroneous content to focus on quality vs. quantity of offerings.
  • Aligned learning strategy to organizational strategy; resulted in the creation of values based required training to address harassment, diversity and safety.
  • Introduced small group interviews / collaboration at global on-boarding events; resulted in quick identification of gaps for new employees, allowing the organization to proactively respond
Project Manager Apr 2012 to Apr 2013
 ICON Clinical Research － San Antonio, TX
  • Improved clinical project transition process and implementation, ensuring all requirements from master service agreement met applicable milestones, regulatory requirements.
  • Participated in client meetings to present transition and employee training requirements
  • Conducted needs assessments/gap analysis to create training documentation/ process flows, and job aids for Pfizer Strategic Business Unit (PSBU). Conducted study specific training for project team members and site personnel.
  • Spearheaded employee retention task force; as leader, facilitated interviews with managers and staff to assess turn-over risks.
Sr. Manager Feb 2007 to Feb 2012
 Pharmaceutical Research Associates, international － San Diego, CA
  • Led management team in the assessment, development and implementation of project management training, resource allocation standards, and mentor program. Employee survey results reflected 18% increase in employee retention and productivity.
  • Strengthened new hire on-boarding program. As a result, new hire to project assignment time was reduced by 25%, thus increasing operational revenue.
  • Implemented and facilitated bi-annual team building for operations group; resulted in increased engagement, collaboration, and organizational commitment.
  • As part of cross functional team, redefined job descriptions, levels, and implemented core competencies for job mapping
  • Accomplished recruiting and retention quotas, and achieved or managed budget below threshold each year.
  • Mediated employee conflicts and oversaw resolutions
Retail Analyst Jan 2005 to Jan 2006
 Safeway, Inc. － Pleasanton, CA
  • Identified opportunities to increase organizational effectiveness through data analysis, review of workforce strategies and diversity initiatives aimed to increase retention, and employee satisfaction.
  • Key member of cross-functional team charged with developing confidential company data into large scale presentations delivered at investor conferences, board of directors and shareholder meetings
  • Recommended by EVP of Retail Operations to the Safeway Corporate Diversity Council; as council member, created and analyzed work/life balance surveys to identify strategies to reduce turnover for female and minority store managers.
  • Conducted analysis of corporate sponsored affinity groups to increase organizational awareness surrounding diversity
Analyst / HR Administrator Jan 2001 to Jan 2005
 PMI Mortgage Insurance － Walnut Creek, CA
  • Coordinated various aspects of Human Resources to include new hire orientations, exit interviews, employee relations, investigations, employee satisfaction surveys, and headcount reporting / analysis for assigned business units.
  • SME for department processes/ loan data evaluation methods, ensuring compliance with Sarbanes Oxley
  • Audited contracts, produced corporate wide written communication and ensured regulatory compliance for processing loan data received from government sponsored entities (GSE).
Education
Master of Science, Organization Development Pepperdine University, The George L. Graziadio School of Business & Management
Bachelor of Science, Business, Organizational Behavior & Leadership University of San Francisco
Affiliations

Organization Development Network (ODN), Society of Human Resource Management (SHRM), Association of Training and Development (ASTD)

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Resume Overview

Companies Worked For:

  • ION Geophysical
  • ICON Clinical Research
  • Pharmaceutical Research Associates, international
  • Safeway, Inc.
  • PMI Mortgage Insurance

School Attended

  • Pepperdine University, The George L. Graziadio School of Business & Management
  • University of San Francisco

Job Titles Held:

  • Learning & Organization Development Manager
  • Project Manager
  • Sr. Manager
  • Retail Analyst
  • Analyst / HR Administrator

Degrees

  • Master of Science , Organization Development
    Bachelor of Science , Business, Organizational Behavior & Leadership

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