Learning & Organization Development Manager Resume Example Nu Skin

LEARNING & ORGANIZATION DEVELOPMENT MANAGER

Summary

Organization Development professional that utilizes expertise in coaching, learning, facilitation, assessments, team building, curriculum development, and relationship building to translate strategies into actions that drive business results.

Highlights

Employee development/talent management
Assessments
Facilitation
Curriculum development

Exceptional interpersonal skills
Coaching
Emotional Intelligence
Collaborative work style
Strategic decision making

Accomplishments

Organization Development

Implemented new manager/ leadership development training
Reduced new-hire to project assignment for new staff by 25%.
Implemented mentor program which increased employee engagement and productivity by 18%
Increased operational revenue through assessment and implementation of
standardized resource allocations
Implemented organizations first learning strategy and aligned to top level business
strategy

Commitment to personal/professional development

Train the Trainer, 2010
Cross Cultural Communication, 2010
360 Degree Feedback (2011)
Diversity Learning Lab (2012)
MS, Organization Development (2013)

Experience

Learning & Organization Development ManagerApr 2013 to Current
Nu Skin － Provo , UT

Manage LMS, on-boarding program, employee assessments, performance, coaching and change management efforts.
Redesigned organizational learning strategy to include 70/20/10 learning framework
Launched migration to new LMS; Removed erroneous content to focus on quality vs. quantity of offerings.
Aligned learning strategy to organizational strategy; resulted in the creation of values based required training to address harassment, diversity and safety.
Introduced small group interviews / collaboration at global on-boarding events; resulted in quick identification of gaps for new employees, allowing the organization to proactively respond

Project Manager Apr 2012 to Apr 2013
Tyler Technologies － Harrisburg , PA

Improved clinical project transition process and implementation, ensuring all requirements from master service agreement met applicable milestones, regulatory requirements.
Participated in client meetings to present transition and employee training requirements
Conducted needs assessments/gap analysis to create training documentation/ process flows, and job aids for Pfizer Strategic Business Unit (PSBU). Conducted study specific training for project team members and site personnel.
Spearheaded employee retention task force; as leader, facilitated interviews with managers and staff to assess turn-over risks.

Sr. ManagerFeb 2007 to Feb 2012
Thermo Fisher Scientific Inc. － Summit , NJ

Led management team in the assessment, development and implementation of project management training, resource allocation standards, and mentor program. Employee survey results reflected 18% increase in employee retention and productivity.
Strengthened new hire on-boarding program. As a result, new hire to project assignment time was reduced by 25%, thus increasing operational revenue.
Implemented and facilitated bi-annual team building for operations group; resulted in increased engagement, collaboration, and organizational commitment.
As part of cross functional team, redefined job descriptions, levels, and implemented core competencies for job mapping
Accomplished recruiting and retention quotas, and achieved or managed budget below threshold each year.
Mediated employee conflicts and oversaw resolutions

Retail AnalystJan 2005 to Jan 2006
Advantage Solutions － Cape Coral , FL

Identified opportunities to increase organizational effectiveness through data analysis, review of workforce strategies and diversity initiatives aimed to increase retention, and employee satisfaction.
Key member of cross-functional team charged with developing confidential company data into large scale presentations delivered at investor conferences, board of directors and shareholder meetings
Recommended by EVP of Retail Operations to the Safeway Corporate Diversity Council; as council member, created and analyzed work/life balance surveys to identify strategies to reduce turnover for female and minority store managers.
Conducted analysis of corporate sponsored affinity groups to increase organizational awareness surrounding diversity

Analyst / HR AdministratorJan 2001 to Jan 2005
PMI Mortgage Insurance － City , STATE

Coordinated various aspects of Human Resources to include new hire orientations, exit interviews, employee relations, investigations, employee satisfaction surveys, and headcount reporting / analysis for assigned business units.
SME for department processes/ loan data evaluation methods, ensuring compliance with Sarbanes Oxley
Audited contracts, produced corporate wide written communication and ensured regulatory compliance for processing loan data received from government sponsored entities (GSE).

Education

Master of Science, Organization DevelopmentPepperdine University, The George L. Graziadio School of Business & Management

Bachelor of Science, Business, Organizational Behavior & LeadershipUniversity of San Francisco

Affiliations

Organization Development Network (ODN), Society of Human Resource Management (SHRM), Association of Training and Development (ASTD)

Resume Overview

School Attended

Pepperdine University, The George L. Graziadio School of Business & Management
University of San Francisco

Job Titles Held:

Learning & Organization Development Manager
Project Manager
Sr. Manager
Retail Analyst
Analyst / HR Administrator

Degrees

Master of Science , Organization Development
Bachelor of Science , Business, Organizational Behavior & Leadership

Learning & Organization Development Manager Resume Example

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