Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • To advance in a career that will allow me to focus my leadership skills and vast experience in implementing and developing innovative ideas and training programs designed to foster organizational leadership and increase job performance and organizational commitment. To grow as a successful organizational leader, with the ability to utilize my 28 years of strategic organizational experience to empower, build confidence and generate significant development. KEY COMPETENCE
  • Growth Strategies
  • Commitment to Excellence
  • Training and Development
  • Collaborative Working
  • Team Building
  • Resourcefulness
  • Career Progression
  • Idea-sharing
  • Experienced classroom instructor/presenter
  • Experience technical support specialist
  • Training Content Development
  • Creative Thinking
  • Computer Literacy
  • Time Management
  • Mentoring
  • Strategic Thinker
  • Works well under pressure
  • Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
  • Captivate 9 (eLearning development software)
  • Adobe Creative Cloud App
  • Adobe Presenter
  • InDesign
  • Photoshop
  • ISpring Suite 8
  • SharePoint
  • ZBrush
  • Blender 3D
  • Leadership Development
  • Strong work ethic/diligent
  • Organizational skillset
  • Reliable/dependable
  • Problem-solver
  • Computer Technology
  • Strong Verbal and Written Communicator
  • Foster Collaboration
  • Personal Development Skillset
  • Interpersonal
  • Detail Oriented
  • 3D, Educational materials, Communicator, Troubleshoot
  • Adobe, HRIS, Organizational, Upgrades
  • Photoshop, InDesign, PDH, Workshops
  • Basic, Instructor, Copy machine, Written
  • Clerical, Instructional Design, Policies
  • Interpersonal, Leadership Development, Presenter
  • Concise, Law, Problem-solver
  • Consultation, Materials, Processes
  • Content development, Meetings, Rapport
  • Content, Access, Seminars
  • Continuous improvement, Excel, Teamwork
  • Database, Microsoft Office, User support
  • Delivery, Outlook, Telephone
  • Dependable, PowerPoint, Training materials
  • Detail Oriented, SharePoint, Training programs
  • Editing, Word, Transportation
  • Learning Management Systems
Work History
Learning Management System Administrator, 01/2017 to Current
Multiplan Inc.New York, NY,
  • Arkansas Department of Transportation Little Rock, Arkansas.
  • Develop and document processes or policies as needed to establish consistent use of the ACE learning system.
  • Provide learning management system user support including training users on basic use of the system.
  • Develop reports and queries that are concise, intuitive, and actionable for users.
  • Work with subject matter experts to create and manage system-level learning assignments and content development.
  • Manage the input of external learning records including continuing professional education (CPE) / professional development hours (PDH) for various professions within the Department.
  • In coordination with HRIS Systems Administrator, communicate with LMS vendor to ensure system accessibility and technical standards.
  • Test all changes to the LMS, post and test e-Learning modules, and ensure accurate audience assignment and assessment scoring.
  • Identify, troubleshoot, and resolve problems with course design, LMS configuration and infrastructure.
  • Coordinate with external online learning content vendors to load and link learning content, including TC3 and LinkedIn Learning.
  • Coordinate with HRIS Systems Administrator for installation of all system updates, upgrades, integrated tools, and other software integrated within the learning management system.
  • Deliver classroom training on a variety of subjects, including compliance training as needed.
  • Conduct continuous training needs assessments throughout the Department.
  • Assist in writing, editing and publishing training materials.
  • Proactively seek feedback from Department employees to foster continuous improvement to training content and delivery.
Workforce Development Specialist, 01/2015 to 01/2017
Td GardenFort Lauderdale, FL,
  • Plan, design, and develop online course content and materials for learning management system.
  • Consult on Instructional Design solutions to best meet the learning objectives.
  • Plan, design, implement, and deliver professional and creative internal classroom training programs to achieve the organizations mission and goals.
  • Loads SCORM, AICC programs into Learning Management System.
  • Assist with technical administration of the learning management system.
  • Building rapport with coworkers and key stakeholders.
  • Developed and executed diversity strategies to achieve diversity goals of company.
  • Assisted management with understanding individual and cultural differences.
  • Worked with managers and employees to maximize inclusion in the workplace.
  • Perform diversity assessments, analyze data, identify trends and recommend solutions.
  • Proactively seek feedback to foster continuous improvement to training content and delivery.
  • Formulate goals and policies to accomplish training needs with available resources.
  • Foster positive teamwork and consistent content delivery for classroom training.
  • Conduct and assess training needs through consultation with managers, supervisors, and employees to help maintain and improve job skills.
  • Ensure training materials are updated and accurate for both instructor-led courses and eLearning courses.
  • Knowledge of current developments related to employment law.
  • Conduct orientation and training sessions in a wide variety of subjects, using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.
  • Coordinate with external training organizations to obtain and present relevant online and live classroom training.
  • Coordinate continuing professional education (CPE) / professional development hours (PDH).
  • Detailed oriented.
  • Adapt quickly to change of organizational needs.
Training Coordinator, 01/2001 to 01/2015
Safelite AutoglassBaton Rouge, LA,
  • Coordinate training programs, workshops, seminars, and meetings.
  • Organize and develop training reference library, visual aids, and other educational materials.
  • Developed, evaluated, implemented and monitored diversity and inclusion initiatives by developing an effective measuring system.
  • Track training reports and employee transcripts as required.
  • Proofread training materials.
  • Coordinate with external training providers as necessary.
  • Coordinate employee wellness programs.
Office Administrative Assistant, 01/1992 to 01/2001
One MedicalChevy Chase, MD,
  • Prepare departmental correspondence and documents.
  • Maintain and update database.
  • Prepared lawsuits and judgments for attorneys.
  • Operate copy machine and answer telephone.
  • Answer telephone, convey messages.
  • Provide clerical support.
  • Manage incoming calls.
  • Handle requests for information.
Bachelor of Science: Organizational Leadership, Expected in 2019
Columbia Southern University - ,
Medical Assistant Certificate: , Expected in 1998
Eastern Medical College Vo-Tech, LR - , AR

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School Attended

  • Columbia Southern University
  • Eastern Medical College Vo-Tech, LR

Job Titles Held:

  • Learning Management System Administrator
  • Workforce Development Specialist
  • Training Coordinator
  • Office Administrative Assistant


  • Bachelor of Science
  • Medical Assistant Certificate

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