Learning Instructional Specialist II Resume Example

Prepared court dockets for the local Office of Chief Counsel to confidently represent the government before the Executive Office for Immigration Review; reviewed and interpreted files, records, and other legal documents to obtain information regarding immigration proceedings; responsible for explaining company policies to new employees (20+ office personnel over a period of 4 months) and provided solutions to their queries; trained, motivated, guided and redirected new interns on office procedures and the type of work carried out in the organization; educated staff on Detail (transitional employees) with agency databases and unfamiliar programs utilizing company operation and policy manuals; continuous mentoring of both interns and transitional staff.

Supervised assigned operations to achieve goals within available resources; planned and organized workloads and staff assignments; trained, mentored, motivated, and evaluated assigned staff (30+); reviewed progress and directed change as needed; served as assistant to director of admissions; formulated records and reports to demonstrate continuous progress or resolve sensitive inquiries and complaints; contributed special insights to understanding and resolving conflicts, demonstrating particular sensitivity to misunderstandings on both personal and professional levels; met with fellow coworkers to plan strategy and implementation; responsible for employee discipline and rewarding exceptional performance; collaborated with other corporation sites and related partners/agencies; familiar with implementing and enforcing budgets and forecasting financial needs; responsible for providing support to new trainees through mentoring, observation, and feedback; resolved struggles and tension using a positive approach to conflict resolution and staff development; helped staff build a strong work ethic and provided cross-training that significantly improved work flow; conducted customer service, operations, and team building trainings for new employees to enhance work environment and productivity; directed weekly department meetings to break down interpersonal barriers and share job knowledge amongst peers;.