Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am an experienced Brand Engagement Specialist with over 10 years of experience in Social Media and Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

I have also been given the opportunity to become a well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

Personable customer service professional offering over 6 years of experience resolving account and service concerns for L.L.Bean domestic and international customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

With all the skills needed to perform my job, I have been trained to use various systems. Learning quickly and becoming proficient in using different systems leads to my ability to be a highly effective as a Training Specialist and Brand Engagement Specialist.

  • Grammar understanding
  • Content editing knowledge
  • Interpersonal communication
  • Critical content escalation
  • Social media expert
  • Company branding
  • Self-direction
  • Customer service expert
  • Staff education and training
  • Complaint resolution
  • Invoice and payment processing
  • Planning and scheduling
  • Troubleshooting methods
  • Research and writing
  • Product knowledge
  • Call center experience
  • Clerical support
  • Problem-solving abilities
  • Customer relations
  • Microsoft Office expertise
  • Business development understanding
  • Organization and efficiency
  • Multi Tasking
  • Customer Relations Expert
Work History
Substitute Teacher, 10/2013 - 08/2015
Centralia Elementary Buena Park, CA,
  • Created and developed lesson plans according to students' academic needs, including both group and individual work.
  • Enhanced student learning by optimizing a wide range of instructional approaches and innovative classroom activities.
  • Instructed Pre-K through High School students in Spanish Language principles and grammar.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Prepared quizzes, tests, and examinations to gauge how well students were learning.
Customer Satisfaction Specialist, 08/2015 - Current
Morries Automotive Group La Crosse, WI,
  • Assisted the public relations team with coordination and distribution of emergency communications and press releases when necessary.
  • Interacted with the public relations department to identify positive or negative customer feedback regarding media content.
  • Posted new content for products and services when managing marketing and release calendars.
  • Ensured consistency in content and tone to optimize social media accounts.
  • Proofread online news items and assemble e-newsletters.
  • Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
  • Created social media content with consistent content and tone.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Wrote social media content to increase engagement with customers.
  • Increased customer engagement through social media.
  • Maintained the company's social media presence by posting messages, answering posts and monitoring responses.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Learning Development Specialist, 07/2017 - Current
Crc Insurance Services, Inc. Milwaukee, WI,
  • Planned and monitored the implementation of technology-based learning programs.
  • Organized and facilitated week-long or day-long courses based on need.
  • Vetted workforce training programs to improve organizational efficiency.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Contributed to the development of comprehensive employee training courses.
  • Targeted diverse learning modalities in the development of new course content and training programs.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Freelance Proofreader, 07/2019 - Current
Deanna M Hernandez City, STATE,
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Researched content and grammatical issues to check the accuracy of information.
  • Used CMOS guidelines to make accurate changes and comply with the ideal structure.
  • Managed finished works and version edits for a comprehensive record of each file.
High School Diploma: , Expected in 2001
Colton High School - Colton, CA
Bachelor of Arts: English Literature, Expected in
University of California, Riverside - Riverside, CA
Bachelor of Science: Computer Information And Technology, Expected in
University of Maine At Augusta - Augusta, ME
Additional Information

I am currently living in Maine but have every intention of moving west in the early spring. I am in a transition period in my life and am looking for professional and personal change.

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Resume Overview

School Attended

  • Colton High School
  • University of California, Riverside
  • University of Maine At Augusta

Job Titles Held:

  • Substitute Teacher
  • Customer Satisfaction Specialist
  • Learning Development Specialist
  • Freelance Proofreader


  • High School Diploma
  • Bachelor of Arts
  • Bachelor of Science

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