learning development services manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Ethical, driven, management professional proficient in Human Resources and Information Technology with a combined 20 years of experience. Extensive experience in managing teams and projects in HR delivery services, systems management, infrastructure design and administration, computing security, and architecture solutions. An expert in coaching and motivating employees beyond their expectations. Very knowledgeable in meeting goals, and implementing process improvements that drives long term change resulting in positive business impact, Manages and leads cross-functional teams to drive product delivery and productivity improvements. Skilled in negotiation and strategic decision making, perfected by 15 years of experience in leading organizational business units.

  • Servant Leadership
  • Business Development and Planning
  • Supply and Demand Requirements
  • Systems Security Planning
  • Budget Management
  • Vendor/Supplier Management
  • Cost Reduction
  • Strategic Planner
  • Detail-oriented
  • Inventory Control
  • User Acceptance Testing (UAT)
No Degree: Professional Certificate - Leadership At All Level, Expected in 06/2019
Massachusetts Institute of Technology - Cambridge, MA
Status -
Master of Science: Information Technology Management, Expected in 12/2018
Florida Institute of Technology-Melbourne - Melbourne, FL
Status -
  • Honoree of Summa Cum Laude
  • 3.85GPA
Bachelor of Science: Information Technology & Security, Expected in 12/2014
Baker College - Flint, MI
Status -
  • Honoree of Summa Cum Laude
  • 3.95 GPA
Associate of Science: Computer Networking Technology, Expected in 12/2011
Baker College - Flint, MI
Status -
  • Honoree of Summa Cum Laude
  • 3.99 GPA
  • Created a less stressful work environment by implementing bi-monthly events for the staff which increased productivity with employees
  • Oversaw a staff of 15 full-time global teammates
  • Coached 3 employees into higher positions within the organization
  • Documented and resolved single points of failure which led to cross-training and increased efficiency.
  • Resolved product issue through consumer testing.
Learning & Development Services Manager, 02/2020 - Current
Perspecta Inc. San Antonio, TX,
  • Planned and monitored implementation of technology-based learning programs.
  • Developed and maintained relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
  • Increased service delivery by 40% per year across 3 years.
  • Negotiated contracts and delivery plans with vendors.
  • Develops monthly delivery expenses analysis to monitor and reduce spend.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Created conceptualized course format, subject matter and presentation for technical virtual course delivery.
  • Conducted external benchmarking research of industry standards for service delivery process improvements.
IT Process Analyst - Compliance & Risk Management, 01/2016 - 02/2020
Boeing City, STATE,
  • 2018-2019 Special assignment; Project Manager for large security compliance optimization and automation effort aimed at reducing costs to achieve compliance effectiveness. $500k realized cost savings in time and effort maintaining compliance.
  • Business Resource Group President who led multiple STEM and leadership growth events to help fellow teammates learn options available to advance their career.
  • SOX subject matter expert (SME) supporting control performers, Corporate Audit and External Auditors in their audit efforts.
  • Performed general controls oversight and review to verify compliance with SOX provisions and professional standards.
  • Conducted SOX design efficiency assessments to evaluate compliance with standards.
  • Educated information technology managers and users on requirements for compliance with applicable computing standards and policies.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Documented and monitored key business risks and reviewed mitigation plans to ensure organization met its business goals and objectives.
Information Technology Manager, 03/2010 - 01/2016
Champion Bus Inc. City, STATE,
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Designed and led implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
  • Established cost-saving measures and alleviated compliance risk through software license audits resulting in $10k savings annually.
  • Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
  • Developed standards, set specifications and complied with federal, state and local legislation.
  • Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
  • Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.

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Resume Overview

School Attended

  • Massachusetts Institute of Technology
  • Florida Institute of Technology-Melbourne
  • Baker College
  • Baker College

Job Titles Held:

  • Learning & Development Services Manager
  • IT Process Analyst - Compliance & Risk Management
  • Information Technology Manager


  • No Degree
  • Master of Science
  • Bachelor of Science
  • Associate of Science

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