learning development project manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Meticulous Learning & Development Project Manager who is also a former executive with a Fortune 1000 company. Have been working in my current role in a similar fashion since 2015. Have trained over 250 mortgage professionals and led numerous high-scale projects. Applies strong verbal and written communication to inform management of key trends. Works with an extreme sense of urgency and tactility that is rare in our business.

  • Multitasking and Time Management
  • Report Preparation
  • Microsoft Office Suite
  • Strong Organizational Skills
  • Staff Orientation and Training
  • Relationship Building
  • Presentation Development
  • Staff Development
  • Project Management
  • Recruitment and Hiring
Learning & Development Project Manager, 01/2020 to 06/2022
LoandepotCity, STATE,
  • Led numerous large-scale projects depending on business need and direction from Sr Directors. Will be listing some of the larger projects below but this is not everything.
  • Provided mortgage training to all new hires entering the company
  • Trained new hires on the systems and policies specific to loanDepot
  • Acted as manager for the new hires while they were in training/nesting and while they were completing their test cases (Handled vacation requests, monitored time in/time out, approved time sheets etc.)
  • Once all nesting and test cases complete – warm handoff completed with their permanent manager to ensure a smooth transition
  • Complete in-depth analysis of every new hire and advise the Managers and VPs of every new new hires strength and weaknesses
  • Work very closely with VP of Underwriting and VP of Learning & Development on the agenda and new hire process to ensure training is very in-depth and up to date via any new updates from Fannie or Freddie
  • Completed all new hire training via Live Video call presentations through Zoom/Teams.
  • Held Live Video call presentations to the entire department to announce updates/changes to policies and complete Q&A.
  • Work as a Subject Matter Expert at times as well answering general questions for the floor
  • Worked on other special projects which include implementing new and exciting work processes for the Underwriting Staff, reviewing loans for accuracy, and also worked on other tasks by Sr. VP of Underwriting
  • Implemented work processes to improve Underwriter efficiency an example being implementing an improved underwriting initial approval and final approval worksheet that speeds up the time it takes underwriters to review loans.
  • Prerecorded all training sessions so that they could be played anytime an Underwriter needed a little help and did not wish to reach out to anyone.
  • Received numerous awards and employee of the month awards for my outstanding managing of projects. (Proof can be provided)
  • Received numerous awards from Sr Management about completely changing the training culture for the better. (Proof can be provided.)
  • Reason for leaving: Mortgage business has slowed to a crawl and role was eliminated by the company due to little work for me to do.
SME/Coach/Trainer, 05/2012 to 01/2020
Bank Of America Merrill LynchCity, STATE,
  • Completed numerous large-scale projects, will be listing some of the larger ones below.
  • Completed full training for new associates.(Trained hundreds of associates during my time here.)
  • Extensive knowledge of instructional design theory & learning principles; ability to present complex information to a variety of audiences; proven ability to master the full training cycle; exceptional presentation, facilitation and coaching skills; strong communication, organizational and interpersonal skills;
  • Positively contribute to the Bank of America vision by improving new hire engagement and retention in the weeks following orientation.
  • Familiarity with the methods & principles for designing programs to teach, train and instruct both groups and individuals, including the means of assessing the effects of training; familiar with working in a multi-cultural environment and accustomed to working with people from a variety of backgrounds
  • Traveled and completed training on the Bank's expense for the following Bank Loan Centers sites: Chandler AZ, Fresno CA, Richmond VA, Plano TX, Farmington CT, Maitland FL.
Home Ownership Account Manager, 01/2010 to 05/2012
JP Morgan ChaseCity, STATE,
  • Working in the Home Finance division of Chase to collect on accounts in a predetermined queue assigned to me each month with home equities being delinquent in 30-day, 60 days, and 90-day buckets
  • Worked with customers to determine what the best is route to keep their home from going to pre-foreclosure
  • Used loss mitigation tactics to try and see if customers could qualify for assistance to save their home
  • Contacted customers real estate agents if a customer was doing a short sale to get the status and keep the whole deal from falling apart
  • Contacted customers attorneys when customers were filing bankruptcy to get case numbers and put on a customer's file and get them out of collections
  • Took incoming calls for customers inquiring about their account(s)
  • Always provided an excellent level of professionalism to every customer
  • Always put the customer first in my phone calls
  • Always obtained 100% when quality assurance would review my calls
  • Reason for wanting to leave: Looking to get out of collections and back to where my passion is in management in other financial spectrums.
National Account Executive (Division Manager), 10/2006 to 01/2009
Sunbelt StaffingCity, STATE,
  • Worked for a Fortune 1000 company to use relationship building tactics to secure contracts to place healthcare personnel on travel or temporary assignments nationwide.
  • Specifically placed operating room nurses, nurse practitioners, and physician assistants in a fast paced inside sales environment.
  • Managed my hires on every aspect of the traveling process which included helping them get to their respected locations and helping and getting them setup in housing
  • Helped potential hires to build their resumes and gave them advice on what could be improved on. Also helped them in the interviewing process to help them land the job.
  • Handled, managed, and drew up contracts for potential clients and managed existing contracts with the hospitals in my territory.
  • Prepared marketing presentations to inform the nursing team of the hot spots in my territory.
  • Managed 4 other associates to assist me in my territory with cold calling and contract assistance.
Education and Training
Associates: Audio Engineering, Expected in 05/2006 to Int'l Academy of Design And Technology - Tampa, FL,

GPA: 3.12

High School Diploma: Musical Arts, Expected in 05/2004 to Howard W. Blake High School - Tampa, FL,

GPA: 3.52


· Honorable mention at loanDepot for completing all new and updated Recorded Self-Paced UW Training videos for the company – some of the videos recorded go over the systems used and general UW at loanDepot.

· Honorable mention at loanDepot for being the first Underwriting Learning & Development Manager and completely establishing their training program which will be in place from now on even if I were to leave the position or be promoted.

· Honorable mention at loanDepot for obtaining numerous Manager of the month awards.(Proof can be provided)

· Honorable mention at Bank of America for obtaining numerous Employee of the month awards.(Proof can be provided)

· Honorable mention at Sunbelt Staffing for being the youngest Executive in company history at 22 years old.

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Resume Overview

School Attended

  • Int'l Academy of Design And Technology
  • Howard W. Blake High School

Job Titles Held:

  • Learning & Development Project Manager
  • SME/Coach/Trainer
  • Home Ownership Account Manager
  • National Account Executive (Division Manager)


  • Associates
  • High School Diploma

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