Learning Development Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Senior Training and Learning Systems manager and outstanding performer in LMS and eLearning within corporate training and education. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of adult learning and learning systems. Recognized for inspiring management and team members to excel and encouraging creative work environments.

  • Documentation skills
  • Remote learning
  • Team Leadership
  • Product development
  • Program Design
  • Communications
  • Regulatory Compliance
  • Team Management
  • Public Speaking
  • New hire on-boarding
  • Process evaluation and enhancement
  • LMS
  • User Experience
  • Content Creation
  • Training
  • Mobile Training
  • Technical Design
Work History
09/2017 to 03/2020
Learning Development Manager Verizon Communications Columbus, OH,

Managed large scale corporate training program, to include course content, LMS, and team of 10.

  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Built global multi-lingual transportation management system training program aligned with strategic initiatives and solution documentation. Producing over 25 vertical focused learning paths, over 250 course, and 400 modules in 103 languages.
  • Analyzed complex project server issues and worked on large enterprise and business-critical application.
  • Development of reporting tools and performs data analysis to identify and proactively resolve issues and trends
  • Work with management and business partners to identify and develop training curriculum and identify role changes requiring training support
  • Expert level knowledge of corporate platform systems and training program design, development, and implementation.
  • Global Training need analysis, vendor selection, and implementation of Learning Systems and authoring tools.
  • Expertise creating global training programs following proven adult learning principles.
  • Design and implement evaluations, metrics and ROI to assess effectiveness and adoption of expected behaviors via learning systems management.
  • Identify methods to improve productivity and growth via use of learning system.
  • Recognize and resolve issues that may appear with course design and configuration.
  • Built advocacy for the continued adoption of the Learning Management System (LMS)
01/2014 to 06/2017
Teacher Challenger School San Carlos, CA,

Built collaborative successful learning environment through team teaching, creative planning, and interactive learning.

· Established and formulated mentoring program, organizing multiple functions needing 10-15 staff members, 40-50 students, and 100-125 attendees.

· Received recognition incentive for highest growth percentage among students for Statewide testing.

· Enhanced student learning optimizing wide range of instructional approaches and innovative classroom activities.

· Reviewed curriculum and designed alternate approaches to presenting lessons to increase student understanding.

· Designed and taught lessons on relevant themes to promote path of training and education student interest.

· Enhanced student knowledge of technology, integrating various web-based applications for research and assignments.

07/2008 to 07/2012
Hospital Administration Animal Hospital Of Fayetteville City, STATE,

Leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals

  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Managed business activities of the practice including hiring and training support staff.
  • Collaborated with owner to prepare financial statements and budgets, monitored KPI’s and set fees.
  • Maintained inventory and inventory control system.
  • Managed hospital software implemented safety and security procedures.
  • Collaborated with director of Animal Control to implement new county wide rabies record tracking system with veterinary hospitals.
  • Formulated and revised new policies and procedures resulting in increased profitability of over $3.5 million dollars in 4 years
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to owners.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to American Veterinarian Medical Association guidelines, benefits administration and general liability.
05/1995 to 07/2008
Business Sales Manager/Training Developer Embarq, Sprint Corporation City, STATE,

Facilitated telecommunications infrastructure for multiple large scale medical and manufacturing companies; provided budgetary forecasting consultation for future growth, securing first sale North Carolina of CISCO's Unified Communications 500 phone system.

· Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

· Planned marketing initiatives and leveraged referral network to promote business development.

· Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

· Achieved 277% of quota establishing largest footprint of newly installed residential customers in nation.

· Experienced project management skills through implementing new training and development programs

· Defined and articulated learning outcomes, including reporting measurements, performance metrics and changes improving employee learning.

· Coordinated creation and delivery of STAR training program to over 7,000 personnel company wide.

· Developed and trained new customer service representatives, conducted performance analysis, analyzed training deficiencies, and delivered training and development assessment classes.

· Saturated North and South Carolina with direct mail advertisement, electronic advertising, and customized customer referral bonus campaign, and presentations receiving company wide recognition.

Documented sales by recording order information in SalesForce

  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Expected in
Bachelor of Arts: Communications
University of Maryland - University College - Hyattsville, MD
Expected in
Associate of Arts:
University of Maryland - University College - Hyattsville, MD

Certified Professional Online Trainer

Certified Adobe Captivate Specialist

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Resume Overview

School Attended
  • University of Maryland - University College
  • University of Maryland - University College
Job Titles Held:
  • Learning Development Manager
  • Teacher
  • Hospital Administration
  • Business Sales Manager/Training Developer
  • Bachelor of Arts
  • Associate of Arts

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