Learning & Development Coordinator Resume Example
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LEARNING & DEVELOPMENT COORDINATOR
Professional Summary
To continue achieving a level of excellence, within Panera Bread, where my expertise in administration, coordination, management and negotiation add value to my team members and the company.
Skills
Work History
Learning & Development Coordinator, 08/2008 to Current
Avista Corporation – Medford , OR
Avista Corporation – Medford , OR
- G&A Management - Planning, Monitoring and Exception Reporting.
- Managed all Logistics for Panera Bread Training classes.
- Managed staff and field training coordination for all corporate support center new hires in St. Louis, Needham, MA and remote associates hired across the country, including Canada.
- Supported Vice President of Learning & Development.
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Created online eLearning training programs to be used during virtual training conferences.
- Organized training for 5-10 new employees per week.
- Selected and assigned facilitators to conduct training seminars.
- Monitored participant behaviors and results 30, 60 and 90 days after the training event.
- Conducted one-on-one mentoring training sessions for new employees.
- Clearly communicated objectives for all lessons, units and projects to all participants.
- Addressed all questions from training program participants.
- Created online training courses in our new Learning Management System (LMS) Cornerstone.
Franchise Real Estate Coordinator, 08/2001 to 07/2008
Palmetto Health – Batesville , SC
Palmetto Health – Batesville , SC
- Announce corporately the opening of new franchise bakery cafes.
- Review, coordinate and distribute 1st pass site evaluation packages to staff and team members.
- Maintain shared cafe openings spreadsheet.
- Distribute Development Committee agenda; scribe and distribute DEVCOM review notes.
- Draft franchise site acceptance letters from meeting notes.
- Distribute to franchise legal and ops.
- Support franchise director and real estate managers.
- Manage payments of invoices; check requests and dues renewals for real estate development.
- Maintain franchise real estate files and bakery cafe totals for active and open stores.
- Create color maps for corporate franchise holiday and market tours.
- Coordinate ICSC Convention registration & off-site conferences.
- Coordinate broker emails and phone calls to appropriate real estate manager.
- Respond to phone calls from customers inquiring about cafe openings.
- Cover company real estate coordinators during vacations.
Chief Executive Officer, 01/1998 to 01/2001
Dynamic Signal – New York , NY
Dynamic Signal – New York , NY
- Medivoice was an electronic billing service and single-proprietorship in Virginia.
- It was originally designed to process insurance claims electronically for healthcare practices, doctors and hospitals.
- Services were to include: Daily insurance billing, management reporting, patient statements, superbill analysis, patient file setup, insurance follow-up and collections.
- Relocated Medivoice to St.
- Louis, MO.
- Medivoice was redirected towards providing accounting services for private business owners.
- Clients were equipped with new accounting systems.
- Files and records were processed and new business transactions were manually entered into the new AP & AR system.
Senior Accounting Manager, 01/1996 to 01/1998
H.G. Fenton Company – Austin
H.G. Fenton Company – Austin
- Managed 500+ accounts for the Virginia and District of Columbia Property Management Offices totaling over $200K.
- Produced daily A/R, A/P, Purchase & Loan and Trial Balance Reports.
- Reviewed, posted and verified deposit receipts, interest calculations and disbursed security deposits.
- Conducted monthly meetings with Northern VA and DC property managers to share best practices and design solutions.
- Researched and recommended monetary adjustments to client accounts based on maintenance expenditures.
- Reconciled monthly bank statements and performed month-end close out for for Northern Virginia and DC regional offices.
- Processed the Maryland regional offices as necessary.
Assistant Property Manager, 01/1995 to 01/1996
Fidelity National Information Services – Woodbury , MN
Fidelity National Information Services – Woodbury , MN
- Managed A/R and A/P for 200+ clients.
- Managed site office accounting.
- Performed applicant credit checks, reviewed and explained leases to new tenants.
- Negotiated property management agreements with international clients.
- Served as liaison between owner's tenants, agents and vendors.
- Researched discrepancies in regard to currency, maintenance/repair and insurance claims.
- Managed lease extensions, tenant applications and lease.
- Interviewed potential employees, including administering tests and ultimately hiring.
Data Entry Supervisor, 01/1990 to 01/1995
Naperville Community Unit School District 203 – Naperville , IL
Naperville Community Unit School District 203 – Naperville , IL
- Supervised 25+ data entry operators processing credit applications for bank customers.
- Performed daily quality-control i.e.
- editing screen data and batch printout data.
- Scheduled employee time and workflow.
- Assisted company controller in accounting processes i.e., A/R, A/P and trial balance reconciling.
- Processed contracts, purchase orders, invoices and corresponded with equipment vendors.
- Tested and quality controlled new data entry software as it was written and adapted for clients.
Executive Secretary, 01/1989 to 01/1990
American Senior Communities – Seymour , IN
American Senior Communities – Seymour , IN
- Performed all administrative duties for division colonel.
- Managed payroll time sheets for office employees.
- Commuted to and from Pentagon for meeting and confidential mail deliveries.
Administrative Assistant, 01/1987 to 01/1989
US MERIT SYSTEMS PROTECTION BOARD – City
US MERIT SYSTEMS PROTECTION BOARD – City
- Assisted Congressional Liaison in drafting response letters designated by Senators and House Representatives.
- Maintained case tracking system and due dates for each congressional response.
- Provided secretarial support for Legislative Counsel, Congressional Liaison and Project Managers.
Receptionist/Voter Registrar, 01/1984 to 01/1987
FAIRFAX COUNTY VOTER REGISTRARS OFFICE – City , STATE
FAIRFAX COUNTY VOTER REGISTRARS OFFICE – City , STATE
- Adjudicated citizenship and administered notarized certificates to US citizens traveling internationally.
- Provided support to office personnel, i.e.
- typing, filing, accounting, word processing.
- Served as an electoral officer in 1984 presidential election.
Education
Franklin Covey Focus Achieving Your Highest Priorities Facilitation Certification: Spring 2010
*Franklin Covey Project Management A Practical Approach Workshop: Spring 2009
*Franklin Covey Leadership-Great Leaders-Great Talents-Great Results: Fall 2009
*Franklin Covey Focus Achieving Your Highest Priorities Workshop: Spring 2009
*Franklin Covey Closing The Execution Gap: Fall 2008
*Franklin Covey 4 Disciplines of Execution Workshop: Summer 2005
Every Nation Leadership Institute - City, State
Every Nation Leadership Institute - City, State
Certificate in Christian Ministry
*Certificate in Christian Leadership: 1998
Professional Career Development Institute - City, State
Professional Career Development Institute - City, State
Certificate from the School of Medical Billing: 1995
Northern Virginia Community College - City, State
Northern Virginia Community College - City, State
AA: Business Management, 1984
Falls Church High School - City, State
Business Management
Falls Church High School - City, State
Business Management
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Resume Overview
School Attended
- Every Nation Leadership Institute
- Professional Career Development Institute
- Northern Virginia Community College
- Falls Church High School
Job Titles Held:
- Learning & Development Coordinator
- Franchise Real Estate Coordinator
- Chief Executive Officer
- Senior Accounting Manager
- Assistant Property Manager
- Data Entry Supervisor
- Executive Secretary
- Administrative Assistant
- Receptionist/Voter Registrar
Degrees
- Franklin Covey Focus Achieving Your Highest Priorities Facilitation Certification : Spring 2010
*Franklin Covey Project Management A Practical Approach Workshop : Spring 2009
*Franklin Covey Leadership-Great Leaders-Great Talents-Great Results : Fall 2009
*Franklin Covey Focus Achieving Your Highest Priorities Workshop : Spring 2009
*Franklin Covey Closing The Execution Gap : Fall 2008
*Franklin Covey 4 Disciplines of Execution Workshop : Summer 2005
Certificate in Christian Ministry *Certificate in Christian Leadership : 1998
Certificate from the School of Medical Billing : 1995
AA : Business Management , 1984
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