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Learning & Development Coordinator Resume Example

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LEARNING & DEVELOPMENT COORDINATOR
Professional Summary
To continue achieving a level of excellence, within Panera Bread, where my expertise in administration, coordination, management and negotiation add value to my team members and the company.
Skills
Work History
Learning & Development Coordinator, 08/2008 to Current
PANERA BREAD – St. Louis, Missouri
  • G&A Management - Planning, Monitoring and Exception Reporting.
  • Managed all Logistics for Panera Bread Training classes.
  • Managed staff and field training coordination for all corporate support center new hires in St. Louis, Needham, MA and remote associates hired across the country, including Canada.
  • Supported Vice President of Learning & Development.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Created online eLearning training programs to be used during virtual training conferences.
  • Organized training for 5-10 new employees per week.
  • Selected and assigned facilitators to conduct training seminars.
  • Monitored participant behaviors and results 30, 60 and 90 days after the training event.
  • Conducted one-on-one mentoring training sessions for new employees.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Addressed all questions from training program participants.
  • Created online training courses in our new Learning Management System (LMS) Cornerstone.

Franchise Real Estate Coordinator, 08/2001 to 07/2008
PANERA BREAD – St. Louis, Missouri
  • Announce corporately the opening of new franchise bakery cafes.
  • Review, coordinate and distribute 1st pass site evaluation packages to staff and team members.
  • Maintain shared cafe openings spreadsheet.
  • Distribute Development Committee agenda; scribe and distribute DEVCOM review notes.
  • Draft franchise site acceptance letters from meeting notes.
  • Distribute to franchise legal and ops.
  • Support franchise director and real estate managers.
  • Manage payments of invoices; check requests and dues renewals for real estate development.
  • Maintain franchise real estate files and bakery cafe totals for active and open stores.
  • Create color maps for corporate franchise holiday and market tours.
  • Coordinate ICSC Convention registration & off-site conferences.
  • Coordinate broker emails and phone calls to appropriate real estate manager.
  • Respond to phone calls from customers inquiring about cafe openings.
  • Cover company real estate coordinators during vacations.

Chief Executive Officer, 01/1998 to 01/2001
MEDIVOICE - Falls Church – St. Louis, Missouri
  • Medivoice was an electronic billing service and single-proprietorship in Virginia.
  • It was originally designed to process insurance claims electronically for healthcare practices, doctors and hospitals.
  • Services were to include: Daily insurance billing, management reporting, patient statements, superbill analysis, patient file setup, insurance follow-up and collections.
  • Relocated Medivoice to St.
  • Louis, MO.
  • Medivoice was redirected towards providing accounting services for private business owners.
  • Clients were equipped with new accounting systems.
  • Files and records were processed and new business transactions were manually entered into the new AP & AR system.
Senior Accounting Manager, 01/1996 to 01/1998
WEICHERT REALTORS - Bethesda Maryland – Bethesda Maryland
  • Managed 500+ accounts for the Virginia and District of Columbia Property Management Offices totaling over $200K.
  • Produced daily A/R, A/P, Purchase & Loan and Trial Balance Reports.
  • Reviewed, posted and verified deposit receipts, interest calculations and disbursed security deposits.
  • Conducted monthly meetings with Northern VA and DC property managers to share best practices and design solutions.
  • Researched and recommended monetary adjustments to client accounts based on maintenance expenditures.
  • Reconciled monthly bank statements and performed month-end close out for for Northern Virginia and DC regional offices.
  • Processed the Maryland regional offices as necessary.

Assistant Property Manager, 01/1995 to 01/1996
WEICHERT REALTORS – Vienna, Virginia
  • Managed A/R and A/P for 200+ clients.
  • Managed site office accounting.
  • Performed applicant credit checks, reviewed and explained leases to new tenants.
  • Negotiated property management agreements with international clients.
  • Served as liaison between owner's tenants, agents and vendors.
  • Researched discrepancies in regard to currency, maintenance/repair and insurance claims.
  • Managed lease extensions, tenant applications and lease.
  • Interviewed potential employees, including administering tests and ultimately hiring.
Data Entry Supervisor, 01/1990 to 01/1995
VARIDYNE CORPORATION – Silver Spring, Maryland
  • Supervised 25+ data entry operators processing credit applications for bank customers.
  • Performed daily quality-control i.e.
  • editing screen data and batch printout data.
  • Scheduled employee time and workflow.
  • Assisted company controller in accounting processes i.e., A/R, A/P and trial balance reconciling.
  • Processed contracts, purchase orders, invoices and corresponded with equipment vendors.
  • Tested and quality controlled new data entry software as it was written and adapted for clients.
Executive Secretary, 01/1989 to 01/1990
UNITED STATES ARMY – Crystal City, Virginia
  • Performed all administrative duties for division colonel.
  • Managed payroll time sheets for office employees.
  • Commuted to and from Pentagon for meeting and confidential mail deliveries.
Administrative Assistant, 01/1987 to 01/1989
US MERIT SYSTEMS PROTECTION BOARD – Washington, DC
  • Assisted Congressional Liaison in drafting response letters designated by Senators and House Representatives.
  • Maintained case tracking system and due dates for each congressional response.
  • Provided secretarial support for Legislative Counsel, Congressional Liaison and Project Managers.
Receptionist/Voter Registrar, 01/1984 to 01/1987
FAIRFAX COUNTY VOTER REGISTRARS OFFICE – Fairfax, Virginia
  • Adjudicated citizenship and administered notarized certificates to US citizens traveling internationally.
  • Provided support to office personnel, i.e.
  • typing, filing, accounting, word processing.
  • Served as an electoral officer in 1984 presidential election.
Education
Franklin Covey Focus Achieving Your Highest Priorities Facilitation Certification: Spring 2010
*Franklin Covey Project Management A Practical Approach Workshop: Spring 2009
*Franklin Covey Leadership-Great Leaders-Great Talents-Great Results: Fall 2009
*Franklin Covey Focus Achieving Your Highest Priorities Workshop: Spring 2009
*Franklin Covey Closing The Execution Gap: Fall 2008
*Franklin Covey 4 Disciplines of Execution Workshop: Summer 2005
Every Nation Leadership Institute - St. Louis, MO
Certificate in Christian Ministry *Certificate in Christian Leadership: 1998
Professional Career Development Institute - Norcross, GA
Certificate from the School of Medical Billing: 1995
Northern Virginia Community College - Annandale, VA
AA: Business Management, 1984
Falls Church High School - Falls Church, Virginia
Business Management
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Resume Overview

Companies Worked For:

  • PANERA BREAD
  • MEDIVOICE - Falls Church
  • WEICHERT REALTORS - Bethesda Maryland
  • WEICHERT REALTORS
  • VARIDYNE CORPORATION
  • UNITED STATES ARMY
  • US MERIT SYSTEMS PROTECTION BOARD
  • FAIRFAX COUNTY VOTER REGISTRARS OFFICE

School Attended

  • Every Nation Leadership Institute
  • Professional Career Development Institute
  • Northern Virginia Community College
  • Falls Church High School

Job Titles Held:

  • Learning & Development Coordinator
  • Franchise Real Estate Coordinator
  • Chief Executive Officer
  • Senior Accounting Manager
  • Assistant Property Manager
  • Data Entry Supervisor
  • Executive Secretary
  • Administrative Assistant
  • Receptionist/Voter Registrar

Degrees

  • Franklin Covey Focus Achieving Your Highest Priorities Facilitation Certification : Spring 2010
    *Franklin Covey Project Management A Practical Approach Workshop : Spring 2009
    *Franklin Covey Leadership-Great Leaders-Great Talents-Great Results : Fall 2009
    *Franklin Covey Focus Achieving Your Highest Priorities Workshop : Spring 2009
    *Franklin Covey Closing The Execution Gap : Fall 2008
    *Franklin Covey 4 Disciplines of Execution Workshop : Summer 2005
    Certificate in Christian Ministry *Certificate in Christian Leadership : 1998
    Certificate from the School of Medical Billing : 1995
    AA : Business Management , 1984

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