Steadfast program coordination
expert with 20 years of knowledge and experience in program development, leadership
and curriculum development, training, organizational change, and behavioral
science. Possessing critical competencies
and insights, I assist organizations to apply sound approaches to identify gaps and solve
organizational performance challenges.
Programs Development and Management
Adult Learning Methodologies
Assessment & Analysis
Process Improvement and Implementation
Critical & Creative Thinking
Performance Management Systems
Major Programs Implemented
Experience”, Charlotte Mecklenburg Library System, Charlotte NC; Project Leader, Project 2010
Reorganization, Charlotte Mecklenburg Library System, Charlotte NC; Regional Leadership Training, State
Library of NC; Executive Leader Training,
Durham County Library System, Durham NC; Leadership
Framework Design, Mecklenburg County Government, Charlotte NC
Local & National Speaker/Presenter
Annual Trustees Conference,
Healthcare Trustees of NY State, Lake Placid NY (2016); Annual Quality Conference, Kentucky Hospital Association,
Louisville KY (2015); CNO/Clinical
Leadership Community Meeting, Ascension Health, Orlando FL (2015); Quality Net/Hospital Engagement
Network(HEN), Baltimore MD, (2014); Carolinas
Health Care System, Voice of Patient & Family Engagement/HEN Meetings (2013-2014);
Leadership Conference, Carolinas
Healthcare System, Charlotte NC (2013)
Mecklenburg County GovernmentLearning & Development Consultant | Charlotte NC | July 2014 - Current
Recommended leadership development framework design for mid-senior management.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Collaborated, created framework and content for award winning management training program, "Supervising4Success"
Developed surveys to identify training needs based on projected business needs, processes and transitions.
Delivered a wide variety of courses including topics on leadership development, communication, team cohesion, accountability and behavioral science.
Alternated training methods if the expected improvements were not reached.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Created and implemented post learning measures to track learning application and effectiveness.
Collaborated to establish organizational "Leadership Breakfast Series".
Developed micro-learning modules.
Administered DDI 360 feedback assessments.
Mecklenburg County GovernmentHuman Resources Consultant - Employee Relations | Charlotte NC | April 2013 - July 2014
Represented organization at personnel-related hearing and investigations.
Handled disputes, terminating employees and administering disciplinary procedures.
Educated, advised and resolved employment-related disputes through mediation and proactive communication.
Educated departmental staff and applied county policy and procedures relating to all phases of human resources activity.
Developed reports an updated key human resource metrics, including disciplinary documentation and terminations, using reporting tools on the HRMS database.
Collaborated with team to create Standard Operating Procedures.
Mecklenburg County GovernmentHuman Resources Consultant - Classification & Compensation | Charlotte NC | June 2011 - April 2013
Conducted job analysis and job evaluations, resulting in quality job specifications.
Established and monitored employee pay scales.
Conducted bi-annual salary reviews.
Performed job reclassifications.
Designed and implemented first electronic project/task tracking system.
Charlotte Mecklenburg LibraryTraining Specialist | Charlotte NC | May 2004 - June 2011
Assessed and diagnosed skills gaps to produce learning programs.
Developed and implemented performance management processes.
Obtained State of NC Master Trainer certification.
Implemented behavioral interviewing, created interviewing guides.
Trained and certified behavioral interviewers.
Appointed Project 2010 Leader and Change Champion, major organizational change in 100yrs.
Led focus groups, "town-hall" meetings, implementation and feedback sessions.
Partnered, "Building the Bench", succession planning.
Designed and implemented, "Leadership Learning Experience" for high-potentials.
Led daily, weekly and monthly coaching and feedback sessions
Managed Worker's Compensation, Americans with Disabilities Act (ADAAA); Family Medical Leave Act (FMLA)
Communities in Schools, Inc.Research Analyst | Charlotte NC | October 2000 - May 2004
Provided research support for management, site coordinators and funding organizations.
Developed program plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of services delivery.
Designed complete systems, including data, pre-processing, optimization, post-processing, and interfaces for user interaction.
Developed written documents and report related to programs and operations.
Lead conference presenter and trainer for online case management software.
Partnered with agencies, i.e., Charlotte Mecklenburg Schools, United Way, Department of Social Services, etc...
NC Blumenthal Performing Arts CenterManager for Arts & Education | Charlotte NC | January 2000 - October 2000
Worked with artists, artist representatives and arts organizations.
Developed arts education programming for national, regional and local performances.
Managed staff and operational budgets.
Collaborated to brings arts into communities and communities into arts.
JDK CircleTechnology Training Consultant | Charlotte NC | January 1999 - January 2000
Provided contract consulting and training services.
Created custom business solutions for office productivity.
Central Piedmont Community CollegeProgram Coordinator | Charlotte NC | October 1995 - January 1999
Planned, coordinated and managed continuing education, corporate computer and Microsoft certification training programs.
Assessed corporations, companies and organizations performance gaps to understand and meet business training needs.
Designed customized learning solutions.
Created semester course offerings.
Managed course schedule.
Interviewed, hired, assigned and managed instructional staff.
Selected and managed text books.
Master of ScienceLeadership & Organizational ChangePfeiffer UniversityCharlotte NC, | 2010
Bachelor of ScienceBusiness AdministrationChristopher Newport UniversityNewport News VA, | 1992
Learning Systems Facilitator,
DDI, Inc.; Crucial Conversations,
Crucial Accountability, Vital Smarts; Targeted
Selection Administrator, DDI, Inc.; Seven
Habits of Highly Effective People, Seven Habits for Managers, Franklin
Covey; Master Trainer, State Library
of NC; NC Certified Training Specialist,
NC State Office of Personnel; Synchronous/Asynchronous
Online Facilitator, In-Synch, Inc.; Mediator,
Office of Community Relations, Charlotte NC; PHR (Professional in Human Resources), HRCI.
Rewards & Recognition
Achievement Award, "Supervising 4 Success", 2016 NACO(National Association of Counties); HR Director Award, 2012, Mecklenburg County Government; Service Excellence Award, 2011, Charlotte Mecklenburg Library; Director's Recognition, 2008, Charlotte Mecklenburg Library; Director's Award, 2007, Charlotte Mecklenburg Library.
International Society for Performance Improvement; Sickle Cell Community Advisory Board, Carolinas Healthcare System; Patient and Family Advisor, Carolinas Healtcare System.