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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Steadfast program coordination expert with 20 years of knowledge and experience in program development, leadership and curriculum development, training, organizational change, and behavioral science.  Possessing critical competencies and insights,  I assist organizations to apply sound approaches to identify gaps and solve organizational performance challenges.
Skills
  • Programs Development and Management
  • Adult Learning Methodologies
  • Team Leadership
  • Change Management
  • Assessment & Analysis
  • Data Management
  • Process Improvement and Implementation
  • Critical & Creative Thinking
  • Instructional Design
  • Performance Management Systems
  • Research
  • Focus Groups
Work History
06/2014 to Current
Learning & Development Consultant Verizon Communications Westminster, ,
  • Recommended leadership development framework design for mid-senior management.
  • Evaluated the effectiveness of training programs and recommended improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Collaborated, created framework and content for award winning management training program, "Supervising4Success"
  • Developed surveys to identify training needs based on projected business needs, processes and transitions.
  • Delivered a wide variety of courses including topics on leadership development, communication, team cohesion, accountability and behavioral science.
  • Alternated training methods if the expected improvements were not reached.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Created and implemented post learning measures to track learning application and effectiveness.
  • Collaborated to establish organizational "Leadership Breakfast Series".
  • Developed micro-learning modules.
  • Administered DDI 360 feedback assessments.



03/2013 to 06/2014
Human Resources Consultant - Employee Relations Dover Corporation La Porte, ,
  • Represented organization at personnel-related hearing and investigations.
  • Handled disputes, terminating employees and administering disciplinary procedures.
  • Educated, advised and resolved employment-related disputes through mediation and proactive communication.
  • Educated departmental staff and applied county policy and procedures relating to all phases of human resources activity.
  • Developed reports an updated key human resource metrics, including disciplinary documentation and terminations, using reporting tools on the HRMS database.
  • Collaborated with team to create Standard Operating Procedures.

05/2011 to 03/2013
Human Resources Consultant - Classification & Compensation Arrive Logistics Austin, ,
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Established and monitored employee pay scales.
  • Conducted bi-annual salary reviews.
  • Performed job reclassifications.
  • Designed and implemented first electronic project/task tracking system.

04/2004 to 05/2011
Training Specialist Elwyn San Gabriel, ,
  • Assessed and diagnosed skills gaps to produce learning programs.
  • Developed and implemented performance management processes.
  •  Obtained State of NC Master Trainer certification.
  • Implemented behavioral interviewing, created interviewing guides.
  • Trained and certified behavioral interviewers.
  • Appointed Project 2010 Leader and Change Champion, major organizational change in 100yrs.
  • Led focus groups, "town-hall" meetings, implementation and feedback sessions.
  • Partnered, "Building the Bench", succession planning.
  • Designed and implemented, "Leadership Learning Experience" for high-potentials.
  • Led daily, weekly and monthly coaching and feedback sessions
  • Managed Worker's Compensation, Americans with Disabilities Act (ADAAA); Family Medical Leave Act (FMLA)

09/2000 to 04/2004
Research Analyst Communities In Schools, Inc. City, ,
  • Provided research support for management, site coordinators and funding organizations.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of services delivery.
  • Designed complete systems, including data, pre-processing, optimization, post-processing, and interfaces for user interaction.
  • Developed written documents and report related to programs and operations.
  • Lead conference presenter and trainer for online case management software.
  • Partnered with agencies, i.e., Charlotte Mecklenburg Schools, United Way, Department of Social Services, etc...

2000 to 09/2000
Manager for Arts & Education NC Blumenthal Performing Arts Center City, ,
  • Worked with artists, artist representatives and arts organizations.
  • Developed arts education programming for national, regional and local performances.
  • Managed staff and operational budgets.
  • Negotiated contracts.
  • Collaborated to brings arts into communities and communities into arts.

1999 to 2000
Technology Training Consultant JDK Circle City, ,
  • Provided contract consulting and training services.
  • Created custom business solutions for office productivity.

09/1995 to 1999
Program Coordinator Central Piedmont Community College City, ,
  • Planned, coordinated and managed continuing education, corporate computer and Microsoft certification training programs.
  • Assessed corporations, companies and organizations performance gaps to understand and meet business training needs.
  • Designed customized learning solutions.
  • Created semester course offerings.
  • Managed course schedule.
  • Interviewed, hired, assigned and managed instructional staff.
  • Selected and managed text books.

Education
Expected in 2010
Master of Science: Leadership & Organizational Change
Pfeiffer University - Charlotte NC,
GPA:
Expected in 1992
Bachelor of Science: Business Administration
Christopher Newport University - Newport News VA,
GPA:
Certifications
Learning Systems Facilitator, DDI, Inc.; Crucial Conversations, Crucial Accountability, Vital Smarts; Targeted Selection Administrator, DDI, Inc.; Seven Habits of Highly Effective People, Seven Habits for Managers, Franklin Covey; Master Trainer, State Library of NC; NC Certified Training Specialist, NC State Office of Personnel; Synchronous/Asynchronous Online Facilitator, In-Synch, Inc.; Mediator, Office of Community Relations, Charlotte NC; PHR (Professional in Human Resources), HRCI.
Affiliations
International Society for Performance Improvement; Sickle Cell Community Advisory Board, Carolinas Healthcare System; Patient and Family Advisor, Carolinas Healtcare System.

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School Attended

  • Pfeiffer University
  • Christopher Newport University

Job Titles Held:

  • Learning & Development Consultant
  • Human Resources Consultant - Employee Relations
  • Human Resources Consultant - Classification & Compensation
  • Training Specialist
  • Research Analyst
  • Manager for Arts & Education
  • Technology Training Consultant
  • Program Coordinator

Degrees

  • Master of Science
  • Bachelor of Science

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