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learning and professional development manager resume example with 16 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proactive learning and professional development manager offering 13+ years of experience in educating professionals in technical, leadership, and emotional intelligence skills. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.

Skills
  • ADDIE expertise
  • Adult learning theories
  • Staff development plans
  • Leadership training
  • Knowledgeable in Captivate, SharePoint, Salesforce, CornerstoneOnDemand, Articulate, Micron
  • Course development
  • Change Management
Work History
Learning and Professional Development Manager, 09/2017 to Current
RsmLas Vegas, NV,

Oversees talent development and directly measures the impact of training tools and programs, striving for increased workflow efficiency, improved leadership ability, and stronger employee engagement.

  • Develop programs using of range of learning techniques, utilizing innovative experiential learning methods and blended learning; leverage technology to learner experience and enhance program success.
  • Partner with Executive leadership and management teams to assess training needs, identify gaps, make recommendations, and set strategies and objectives across departments.
  • Establish and oversee department budget, prioritizing delegation of resources, managing purchasing process, and maintaining relationships with key vendors.
  • Reduced labor by 13% vs. prior year through automation of responsibilities.
  • Established Certified Public Accountant prep program to target 20+ first- and second-year financial associates annually. 65% of Bootcamp participants pass each section.
  • Integrated instructional design techniques, National Association of State Boards of Accountancy (NASBA) development standards, and American Institute of Certified Public Accountants (AICPA) compliance for more than 15 internally developed courses.
Human Resource Generalist | Learning and Development Specialist, 11/2008 to 09/2017
Eurofins Scient.Richmond, VA,

Worked cross-functionally in training and development program management, content development, project management, and human resources. Oversaw strategic frameworks directed at leadership and skill development for enterprise learning university.

Training and Development:

  • Successfully oversaw professional development program for more than 30 instructor-led courses and more than 10 eLearning compliance suites, in addition to managing company tuition assistance program.
  • Maintained $1M+ training budget, facilitating professional development planning for roughly 1,200 staff members.
  • Identified learning needs to be measured against objectives; designed and implemented ILT and web-based learning opportunities using ADDIE training development model.
  • Created training content across variety of mediums, including multimedia visual aids, computer tutorials, learning aids, user guides, and creative storyboards.

Project Lead:

  • Served as specialized techno-functional analyst and enterprise learning management system manager for implementation of company’s first COTS Learning Management System.
  • Mapped out organizational changes to develop departmental training strategies for enterprise Finance department, affecting over 120 employees.
  • Analyzed data for executive teams to assist in setting strategies for budgeting, staffing, compliance data, performance, turnover, and training initiatives.

Human Resources:

  • Managed, reviewed, and submitted EEO-1, VETS100 & 100A, and AA plans.
  • Established corporate-wide pre-tax commuter benefits program for more than 500 employees.
  • Leveraged simulations, team exercises, role-playing, group discussions, and lectures to influence development of more than 80 mid-to senior-level managers.
  • Acted as instructional designer to convert 10 classrooms and vendor purchased compliance courses into self-paced eLearning format.
  • Responsible for human resources administrative tasks, including onboarding, background checks, role changes, and termination duties.
  • Oversaw strategic frameworks directed at leadership and skill development for enterprise learning university
Office Administrator, 01/2005 to 04/2008
Prudential Carruthers RealtorsCity, STATE,

Responsible for wide range of administrative, marketing, and human resources tasks for an office of 30+ real estate professionals. Bridged the gap between clients, realtors, and real estate affiliates through clear and efficient communication. Became trusted internal resource for information regarding industry laws and regulations, policies, and procedures.

  • Coordinated employee orientation, benefits administration, and recruitment for entire office.
  • Scheduled and conducted events and information sessions, including training on Microsoft Office and continuing education training.
  • Created and maintained variety of marketing tools such as promotional materials, direct mailers, and website content.
  • Responsible for management of 20+ property listings monthly, including all client correspondence.
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported high sales generating realtors with proactive correspondence management, document coordination, and customer relations.
Education
Master of Science: Human Resources Management, Expected in 05/2010
Trinity University - Washington, DC,
GPA:
Bachelor of Arts: Business Administration, Expected in 05/2005
University of The District of Columbia - Washington, DC,
GPA:
Affiliations
  • Scrum Alliance
  • Project Management Institute
  • Society of Human Resource Management
  • Association of Training & Development
  • Toastmasters

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Resume Overview

School Attended

  • Trinity University
  • University of The District of Columbia

Job Titles Held:

  • Learning and Professional Development Manager
  • Human Resource Generalist | Learning and Development Specialist
  • Office Administrator

Degrees

  • Master of Science
  • Bachelor of Arts

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