learning and development specialist resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Corporate professional with experience in Learning and Development, SaaS sales, digital advertising, CRM, and digital project management. Spearheaded development and implementation of comprehensive SaaS training programs for new and existing clients; reducing churn rate by 15%. Capable of planning, executing, and delivering results, while building and nurturing client and employee relationships.
Skills
Client Support & Retention
Customer Relationship Management (CRM)
Salesforce and Zendesk
Microsoft Office Suite
SaaS experience (Digital Advertising and Automation Platforms)
E-Learning
Learning and Development program production and facilitation
Learning Management Systems
Project/Account Management
Wrike, Confluence, Notion, and Guidecx
Experience
Client Service Associate, 04/2023 to Current Grubhub – Albany, NY,
Coordinates primary research for Global Private Equity Firms, Hedge Funds, and Strategy Consultancies. Supporting clients with investment due diligence, acquisitions, and portfolio/client research.
Completes full cycle recruiting while coordinating with internal stakeholders to meet client
requests in a timely manner.
Works cross-functionally to align with client teams to complete urgent requests and see projects through to full lifecycle.
Corporate Learning and Development Specialist, 02/2020 to 07/2022 Tosca – San Antonio, TX,
Orchestrated and executed digital marketing webinar series on platforms such as Zoom and Go-to Webinar, increasing monthly revenue by $15k-$40k.
Developed strong customer relationships to encourage retention and referrals.
Onboarded and trained clients new to company services.
Conducted a comprehensive analysis of KPIs from webinars to evaluate company goals and pinpoint employee training needs.
Delivered 20+ webinars and training sessions monthly, presenting new automated digital advertising features and benefits, increasing customer engagement by 35%.
Forged lasting relationships with key business leaders through regular communication and collaboration to align sales and service initiatives, resulting in a 25% increase in customer satisfaction ratings.
Reconciled daily cash and credit card transactions worth $10k+ between retail stores and banks; identified discrepancies and resolved issues quickly to ensure timely deposits.
Conducted weekly floor walks, observing and coaching 5+ associates on sales techniques and customer experience.
Streamlined inventory processes for 2,000+ SKUs, including daily maintenance, internal placement, client location assistance, and procurement support; improved accuracy of inventory tracking by 20%.
Sales Specialist, 11/2017 to 11/2019 Salina Unified School District – Salina, KS,
Incorporated strong customer service skills to meet and exceed sales goals by 20%.
Educated clients on product features by conducting 1-on-1 demos; increasing sales and improving customer satisfaction rates.
Coordinated with other team leads in the training of new hires on organizational procedures, policies, and sales techniques.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Developed and maintained key relationships with clients and independent reps through effective communication strategies.
English Teacher, 12/2015 to 05/2017 Company Name – City, State,
Created an interdisciplinary curriculum that fostered critical thinking, raised student engagement and increased overall grades by 25%.
Implemented theme days for classes to encourage interest in reading and comprehension, increasing reading scores by 10%.
Crafted improvement plans for underperforming students and consulted with teachers in other disciplines to identify and adopt successful instructional strategies. Improving performance by 1-2 letter grades.
Education and Training
Certification of DEIB: , Expected in to Academy To Innovate HR (AIHR) - Rotterdam, Netherlands, GPA:
Certification of Talent Acquisition: , Expected in to Academy To Innovate HR (AIHR) - Rotterdam, Netherlands, GPA:
Certification of Hiring And Recruitment Strategy: , Expected in to Academy To Innovate HR (AIHR) - Rotterdam, Netherlands, GPA:
Bachelor of Arts: English Language And Literature, Expected in to SUNY Buffalo State - Buffalo, NY GPA:
Master of Arts: English And Creative Writing, Expected in to Southern New Hampshire University - Hooksett, NH GPA:
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