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Learning and Development Specialist Resume Example

Resume Score: 80%

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LEARNING AND DEVELOPMENT SPECIALIST
Summary

Highly knowledgeable and skilled Learning and Development Specialist with excellent interpersonal skills and strong abilities in designing, conducting and implementing training and educational programs. Adept knowledge of adult learning theories/principles and training program practices.

Highlights
  • Extensive knowledge of adult learning principles
  • Curriculum development and assessment
  • Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
  • Excellent documentation and time management skills
  • Passionate about helping other recognize and reach maximum potential
  • MS Office proficient
Accomplishments

Facilitated implementation of a multi-service channel for large pharmaceutical company, service points included chat, email and phone contact July 2015

Recognized by EVP of company for effective classroom management and facilitation of content materials September 2015

Mountain Top Award Recipient for demonstrated commitment to providing exceptional service and consistently exceeding performance expectations February 2013




Experience
Company NameMarch 2015 to CurrentLearning and Development Specialist
City, State

Facilitation and development of core content training materials in accordance with program objectives/guidelines

Promote learning process through the use of adult learning principles

Develop/deliver new hire, project/program, soft skills and/or support modules

Create and administer program assessment tools

Identify behavioral/performance objectives

Utilize evaluation methods to measure performance and competency

Provide necessary remediation/learning development assistance to team members

Monitor calls to improve effectiveness of training programs per program requirements

Create and distribute updates to training using training alerts

Provide continual coaching and development of agents post training


Company NameSeptember 2008 to April 2011Sales and Client Support
City, State

Provide account specifics and on demand reporting information to Clients,Sales Representative and District Managers

Use spreadsheets and system database to convey the benefits of the program to customer and sales representatives

Analyze consumers account information and be proactive in providing appropriate solution and services in order to enhance customers business prospects


Company NameDecember 2013 to March 2015Inside Sales Representative-Bio-Pharmaceutical (Oncology)
City, State

Manage complex physician database of Oncology/Hematology health care professionals

Market and sell multiple oncology/hematologic pharmaceutical products to physicians

Provide product information to pharmacists, clinical and support staff Research and provide access and affordability information

Utilize multiple channels sources including telephone and virtual video conferencing to meet performance metrics

Retain a high level of product knowledge, guidelines, and procedures within the pharmaceutical industry while demonstrating flexibility and willingness to accept constantly changing direction and project/program updates

Identify and remedy potential sales barriers

Maintained a focus on team building and motivating colleagues towards effective sales techniques and the sharing of best practices

Company NameDecember 2011 to December 2013Personal Account Specialist
City, State

Facilitate training of new and existing employees within the training environment

Recognized as quality SME

Detail physicians and key influences on pharmaceutical product brand messages

Ensure marketing and sales strategies were in compliance with FDA Pharmaceutical guidelines

Duties included creating standard operation procedures for consideration, reinforcing training messaging, role-play, and supervisory coverage

Education
Capella University 2016Master of Arts: Training and performance improvementCity, State
Florida Atlantic University 2002Bachelor of Science: Psychology City, State
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Resume Overview

School Attended

  • Capella University
  • Florida Atlantic University

Job Titles Held:

  • Learning and Development Specialist
  • Sales and Client Support
  • Inside Sales Representative-Bio-Pharmaceutical (Oncology)
  • Personal Account Specialist

Degrees

  • Master of Arts : Training and performance improvement
    Bachelor of Science : Psychology

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