Highly knowledgeable and skilled Learning and Development Specialist with excellent interpersonal skills and strong abilities in designing, conducting and implementing training and educational programs. Adept knowledge of adult learning theories/principles and training program practices.
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Facilitated implementation of a multi-service channel for large pharmaceutical company, service points included chat, email and phone contact July 2015
Recognized by EVP of company for effective classroom management and facilitation of content materials September 2015
Mountain Top Award Recipient for demonstrated commitment to providing exceptional service and consistently exceeding performance expectations February 2013
Facilitation and development of core content training materials in accordance with program objectives/guidelines
Promote learning process through the use of adult learning principles
Develop/deliver new hire, project/program, soft skills and/or support modules
Create and administer program assessment tools
Identify behavioral/performance objectives
Utilize evaluation methods to measure performance and competency
Provide necessary remediation/learning development assistance to team members
Monitor calls to improve effectiveness of training programs per program requirements
Create and distribute updates to training using training alerts
Provide continual coaching and development of agents post training
Provide account specifics and on demand reporting information to Clients,Sales Representative and District Managers
Use spreadsheets and system database to convey the benefits of the program to customer and sales representatives
Analyze consumers account information and be proactive in providing appropriate solution and services in order to enhance customers business prospects
Manage complex physician database of Oncology/Hematology health care professionals
Market and sell multiple oncology/hematologic pharmaceutical products to physicians
Provide product information to pharmacists, clinical and support staff Research and provide access and affordability information
Utilize multiple channels sources including telephone and virtual video conferencing to meet performance metrics
Retain a high level of product knowledge, guidelines, and procedures within the pharmaceutical industry while demonstrating flexibility and willingness to accept constantly changing direction and project/program updates
Identify and remedy potential sales barriers
Maintained a focus on team building and motivating colleagues towards effective sales techniques and the sharing of best practices
Facilitate training of new and existing employees within the training environment
Recognized as quality SME
Detail physicians and key influences on pharmaceutical product brand messages
Ensure marketing and sales strategies were in compliance with FDA Pharmaceutical guidelines
Duties included creating standard operation procedures for consideration, reinforcing training messaging, role-play, and supervisory coverage
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School Attended
Job Titles Held:
Degrees
