Boost operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Enthusiastic leader with 25 years of executive experience leading and improving operations, training and human resource functions. Strategic in developing policies, directing call centers, operational activities and training. Focused on motivating staff and working with diverse personality types to drive improvements.
Certified Franklin Covey Trainer
Real Estate License - California
Microsoft Office | Articulate | Audacity | Camtasia | Salesforce CRM | InContact | Microsoft Dynamics CRM | Ring Central IVR | Avaya IVR | Cornerstone HRIS | ADP Analytics | Franklin Covey All Access | Grace Hill | Cisco
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