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Learning and Development Manager Resume Example

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LEARNING AND DEVELOPMENT MANAGER
Professional Summary

Proficient [Job Title] with successful career effectively educating people in multiple job positions and functions. Sharp professional proudly promoting wide-ranging skill set, including [Skill] and [Skill]. In-depth background in [Industry].

Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer [Number] years of progressive training experience and take on challenging new role at [Company].

Proactive training and development manager offering [Number] years of experience in educating professionals on [Task] and [Task]. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Ralph Lauren - Learning and Development ManagerHigh Point, NC01/2019 - Current
  • Worked with internal and external businesses and led cross-functional teams to develop intricate business plans, including [Type] and [Type].
  • Collected data and performed customer needs analysis.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Delivered new employee onboarding and training sessions via [Software] and [System].
  • Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Delivered wide variety of courses focused on [Type], [Type] and [Type] topics to enhance communication, team cohesion and group performance.
  • Developed departmental systems and procedures to better align workflow processes.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Ralph Lauren - HR TrainerHigh Point, NC05/2011 - 01/2020
  • Supported performance evaluation program through scoring framework development.
  • Led onboarding activities for [Number] new employees every quarter to provide company introduction and role overviews.
  • Collaborated with department heads to create cross-functional curriculum to guide new hire orientation.
  • Generated [Timeframe] reports to inform future training program decisions and structure.
  • Handled onboarding logistics, including processing background checks and drug screenings.
  • Conducted exit interviews and documented employee feedback for use in program improvement.
  • Contributed to company handbook and distributed documentation to new hires.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in [Result].
  • Created and oversaw [Type] training programs for [Description] operations.
Ralph Lauren - HR ManagerHigh Point, NC02/2018 - 01/2019
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Developed succession plans and promotion paths for all staff.
  • Liaised between multiple business divisions to improve communications.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Facilitated communication and coordination between employees and management by [Action].
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Ralph Lauren - Inventory Control SpecialistHigh Point, NC01/2016 - 03/2017
  • Completed [Timeframe] logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Led quality assurance initiatives and reduced work flow downtime to increase profits.
  • Audited and corrected discrepancies in inventory numbers.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Skills
  • Application development and implementation
  • Standards Development
  • Software research and development
  • Learning development
  • Curriculum developmentStrategic planningDepartment collaborationCommittee oversightDocumentationRegulatory complianceEquipment maintenanceVerbal and written communicationOrganizational abilitiesMultitasking strengthMultimedia understandingKnowledgeable about [Technology]Instructional supportRecordkeepingTesting administration
  • Process and procedure development
  • Staff training and development
  • Project planning and development
  • Employee training and development
  • Technical Standard Development
  • Succession planning
  • Organizational Development
  • Human resources management
  • Workforce improvements
  • Recruitment
  • Benefits administration
  • Communications
  • MS Office
  • Team management
  • Relationship development
  • Problem resolution
  • Team building
  • First Aid/CPR
  • Process improvement
  • Business operations
Education
05/2012Guilford CollegeGreensboro, NCBachelor of Science: Business Administration And Management
12/2002ECPI UniversityVirginia Beach, VADiploma : Computer Technology & Networking
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Resume Overview

Companies Worked For:

  • Ralph Lauren

School Attended

  • Guilford College
  • ECPI University

Job Titles Held:

  • Learning and Development Manager
  • HR Trainer
  • HR Manager
  • Inventory Control Specialist

Degrees

  • Bachelor of Science : Business Administration And Management
    Diploma : Computer Technology & Networking

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