Learning And Development Administrator resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Industrious Office Administrator with 12+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution.

  • MS Office
  • Recruiting
  • Project Management
  • Office Administration
  • Human Resources
  • Administrative support
04/2018 to Current
Learning and Development Administrator City National Bank Of Florida Hollywood, FL,
  • Supports Learning Development and Operations Departments to include: Vice president, Senior Vice President & COO.
  • Provides back-up support for all function for the L&D department.
  • Works at the Front Desk as back-up Receptionist; duties include greeting all guests, answer phones and maintain visitor and delivery logs.
  • Provides back-up support to Administrative staff as needed.
  • E Campus Support
  • Completes ad hoc projects/assignments as needed
  • Coordinate travel arrangements for restaurant support center and field-based L&D needs
  • Assist learning & development department with travel and administrative duties.
  • Reconciles department Period Credit Card and Invoicing
    • Departmental Shipping & Logistics
    • Inventory and ordering of supplies
    • Assists with yearly recognition programs (HGOY, MOQ, etc.) which includes coordination and scheduling of events, communication on program, and awards
  • Project Management
    • Schedules and organizes activities such as meetings, travel, conferences, department activities and workshops
    • Work with the L&D team members to contribute to the development of integrated annual plans, priorities, and objectives pertaining to the brand
    • Assist in the execution of L&D programs and events.
    • Inputting weekly Jump-start communication into HOAPOS.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
10/2016 to 11/2017
Field Operations Administrator Iconma, L.L.C. Sunrise, FL,
  • Generated reports detailing project information and predictions.
  • Track, analyze, and report field production progress to Director of Operations.
  • Communicate with field team members regarding their monthly progress and helped to create plans and solutions to ensure work is completed on time.
  • Solved field payroll issues by completing Payroll Adjustment Forms (PAFs) and conducts research with payroll department.
  • Assisted with work order transfers and research work orders to ensure technicians have necessary parts and equipment.
  • Ran daily reports for Director of Operations.
  • Arranged travel and lodging for field technicians.
  • Performed quality review checks for work completed by Field Technicians.
  • Occasionally took ownership of smaller, internal projects.
  • Assisted technicians with prioritizing work and arranging efficient work schedules based on customer Service Level Agreements (SLAs).
  • Worked alongside entire Operations Management team.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Performed other duties as required, requested, or assigned.
10/2015 to 10/2016
Administrative Support Assistant Kawneer Company Inc.(Alcoa/Arconic) City, STATE,
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Typed documents such as correspondence, drafts, memos, and emails, and reports.
  • Invoiced incoming and outgoing material to and from the facility, filed and stored Bill of ladings, packing slips and invoices.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.
  • Updated databases with confidential and relevant information.
  • Responded to inquiries via email, telephone and social media platforms.
  • Oversaw company database and ensured accurate updates and proper file management.
  • Scheduled appointments and events, including coordinating venue space and catering services.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Attended meetings and took meticulous notes to disseminate to all participants.
09/2013 to 10/2015
Recruiter/Staffing Specialist SURGE Staffing City, STATE,
  • Assisted in new hire process by calling and scheduling appointments with
    candidates, filling out required paperwork, onboarding and preparing manuals.
  • Created interview questionnaires, assessment guidelines and onboarding
    processes to ensure efficiency at each hiring phase.
  • Administered applicant tracking system (ATS) database to input, update
    and maintain candidate details.
  • Developed precise guidelines for position qualification requirements and
    rating system to measure and identify best-fit candidates.
  • Attended Job Fair events and advertised employment opportunities across
    multiple outlets, including social media, Facebook.
  • Met with Regional Account Manager to ascertain current and long-term
    staffing needs.
  • Conducted extensive urinalysis testing to prevent illegal drugs use in the
  • Accomplished multiple duties, including strategic workforce planning,
    new employee onboarding, labor relations and health benefits
  • Payroll
  • Prepared employees for assignments by establishing and conducting
    orientation and training programs.
  • Managed recurring HR processes such as Federal I9, E-Verify, Background Checks and Recruiting
  • Managed EE's in Tempworks Software
Education and Training
Expected in 4 2008
High School Diploma:
Marietta High School - Marietta, GA
Expected in
Bachelor of Science: Nursing
Georgia State University - Clarkston, GA,
Activities and Honors

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Resume Overview

School Attended

  • Marietta High School
  • Georgia State University

Job Titles Held:

  • Learning and Development Administrator
  • Field Operations Administrator
  • Administrative Support Assistant
  • Recruiter/Staffing Specialist


  • High School Diploma
  • Bachelor of Science

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