Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Organization Development professional that utilizes expertise in coaching, learning, facilitation, assessments, team building, curriculum development, and relationship building to translate strategies into actions that drive business results.

  • Employee development/talent management
  • Assessments
  • Facilitation
  • Curriculum development
  • Exceptional interpersonal skills
  • Coaching
  • Emotional Intelligence
  • Collaborative work style
  • Strategic decision making

Organization Development

  • Implemented new manager/ leadership development training
  • Reduced new-hire to project assignment for new staff by 25%.
  • Implemented mentor program which increased employee engagement and productivity by 18%
  • Increased operational revenue through assessment and implementation of
  • standardized resource allocations
  • Implemented organizations first learning strategy and aligned to top level business
  • strategy

Commitment to personal/professional development

  • Train the Trainer, 2010
  • Cross Cultural Communication, 2010
  • 360 Degree Feedback (2011)
  • Diversity Learning Lab (2012)
  • MS, Organization Development (2013)
03/2013 to Current Learning & Organization Development Manager Nu Skin | Provo, UT,
  • Manage LMS, on-boarding program, employee assessments, performance, coaching and change management efforts.
  • Redesigned organizational learning strategy to include 70/20/10 learning framework
  • Launched migration to new LMS; Removed erroneous content to focus on quality vs. quantity of offerings.
  • Aligned learning strategy to organizational strategy; resulted in the creation of values based required training to address harassment, diversity and safety.
  • Introduced small group interviews / collaboration at global on-boarding events; resulted in quick identification of gaps for new employees, allowing the organization to proactively respond
03/2012 to 03/2013 Project Manager Tyler Technologies | Harrisburg, PA,
  • Improved clinical project transition process and implementation, ensuring all requirements from master service agreement met applicable milestones, regulatory requirements.
  • Participated in client meetings to present transition and employee training requirements
  • Conducted needs assessments/gap analysis to create training documentation/ process flows, and job aids for Pfizer Strategic Business Unit (PSBU). Conducted study specific training for project team members and site personnel.
  • Spearheaded employee retention task force; as leader, facilitated interviews with managers and staff to assess turn-over risks.
01/2007 to 01/2012 Sr. Manager Thermo Fisher Scientific Inc. | Summit, NJ,
  • Led management team in the assessment, development and implementation of project management training, resource allocation standards, and mentor program. Employee survey results reflected 18% increase in employee retention and productivity.
  • Strengthened new hire on-boarding program. As a result, new hire to project assignment time was reduced by 25%, thus increasing operational revenue.
  • Implemented and facilitated bi-annual team building for operations group; resulted in increased engagement, collaboration, and organizational commitment.
  • As part of cross functional team, redefined job descriptions, levels, and implemented core competencies for job mapping
  • Accomplished recruiting and retention quotas, and achieved or managed budget below threshold each year.
  • Mediated employee conflicts and oversaw resolutions
2005 to 2006 Retail Analyst Advantage Solutions | Cape Coral, FL,
  • Identified opportunities to increase organizational effectiveness through data analysis, review of workforce strategies and diversity initiatives aimed to increase retention, and employee satisfaction.
  • Key member of cross-functional team charged with developing confidential company data into large scale presentations delivered at investor conferences, board of directors and shareholder meetings
  • Recommended by EVP of Retail Operations to the Safeway Corporate Diversity Council; as council member, created and analyzed work/life balance surveys to identify strategies to reduce turnover for female and minority store managers.
  • Conducted analysis of corporate sponsored affinity groups to increase organizational awareness surrounding diversity
2001 to 2005 Analyst / HR Administrator PMI Mortgage Insurance | City, STATE,
  • Coordinated various aspects of Human Resources to include new hire orientations, exit interviews, employee relations, investigations, employee satisfaction surveys, and headcount reporting / analysis for assigned business units.
  • SME for department processes/ loan data evaluation methods, ensuring compliance with Sarbanes Oxley
  • Audited contracts, produced corporate wide written communication and ensured regulatory compliance for processing loan data received from government sponsored entities (GSE).
Expected in Master of Science | Organization Development Pepperdine University, The George L. Graziadio School of Business & Management, , GPA:
Expected in Bachelor of Science | Business, Organizational Behavior & Leadership University of San Francisco, , GPA:

Organization Development Network (ODN), Society of Human Resource Management (SHRM), Association of Training and Development (ASTD)

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School Attended

  • Pepperdine University, The George L. Graziadio School of Business & Management
  • University of San Francisco

Job Titles Held:

  • Learning & Organization Development Manager
  • Project Manager
  • Sr. Manager
  • Retail Analyst
  • Analyst / HR Administrator


  • Master of Science
  • Bachelor of Science

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