Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.

  • Flexible and Adaptable
  • Self-Motivated
  • Team-building
  • Decision-Making
  • Active Listening
  • Excellent Communication
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Employee Retention
  • Organization and Time Management
  • Attention to Detail
  • Interpersonal Communication
  • Planning and Coordination
Work History
Learning & Development Consultant, 01/2019 - 02/2022
Sun Life Financial Windsor, CT,
  • Designed course materials and supported implementation for 500 employees.
  • Planned and monitored implementation of technology-based learning programs.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Contributed to development of comprehensive employee training courses.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Targeted diverse learning modalities in development of new course content and training programs.
  • Developed workforce training programs to improve organizational efficiency.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Decreased training time by designing effective new training programs.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve success.
Employee Relations Specialist, 03/2015 - 02/2022
Covance Princeton, NJ,
    • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
    • Processed new hires, transfers and separations.
    • Partnered with HR personnel to create and implement initiatives.
    • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
    • Investigated employees to resolve issues by reviewing documentation and footage and interviewing associates.
    • Partnered with HR personnel to create and implement initiatives.
    • Promoted harmonious working climate to boost morale and productivity.
    • Leveraged team exercises, group discussions and videos to instruct participants.
    • Answered management and employee questions, interpreted contracts and resolved issues.
    • Implemented team feedback to recommend corrective action to senior leadership.
    • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
    • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
    • Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
    • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
    • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
    • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
    • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
    • Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
Sales Associate, 03/2015 - 03/2017
Citi Trends, Inc. Savannah, GA,
    • Overcame objections using friendly, persuasive strategies.
    • Explained product prices and packages as well as answered questions and addressed concerns of customers.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Opened new accounts and documented personal, demographic and payment information in system.
    • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
    • Developed and maintained courteous and effective working relationships.
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
Probation Officer, 04/2010 - 03/2015
State Of Colorado Denver, CO,
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Supervised offenders to reduce risk to community.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Wrote progress reports and testified under oath at court hearings.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Conducted investigations into violations and other allegations.
  • Maintained compliance with all legal statutes, policies, and procedures.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Suggested special community service rehabilitation programs to help further support offenders.
  • Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
  • Performed both pre-sentence and pre-parole investigations.
High School Diploma: , Expected in
Roy High School - Roy, UT
Associate of Science: Criminal Justice, Expected in
Phillips Junior College - Salt Lake City, UT,
  • Licensed Probation Officer

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School Attended

  • Roy High School
  • Phillips Junior College

Job Titles Held:

  • Learning & Development Consultant
  • Employee Relations Specialist
  • Sales Associate
  • Probation Officer


  • High School Diploma
  • Associate of Science

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