Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Skills
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Work History
Learning & Development Consultant, 01/2019 - 02/2022
Sun Life Financial – Windsor, CT,
Sun Life Financial – Windsor, CT,
- Designed course materials and supported implementation for 500 employees.
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Contributed to development of comprehensive employee training courses.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Targeted diverse learning modalities in development of new course content and training programs.
- Developed workforce training programs to improve organizational efficiency.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Decreased training time by designing effective new training programs.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve success.
Employee Relations Specialist, 03/2015 - 02/2022
Covance – Princeton, NJ,
Covance – Princeton, NJ,
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Processed new hires, transfers and separations.
- Partnered with HR personnel to create and implement initiatives.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Investigated employees to resolve issues by reviewing documentation and footage and interviewing associates.
- Partnered with HR personnel to create and implement initiatives.
- Promoted harmonious working climate to boost morale and productivity.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Implemented team feedback to recommend corrective action to senior leadership.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
Sales Associate, 03/2015 - 03/2017
Citi Trends, Inc. – Savannah, GA,
Citi Trends, Inc. – Savannah, GA,
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Opened new accounts and documented personal, demographic and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Probation Officer, 04/2010 - 03/2015
State Of Colorado – Denver, CO,
State Of Colorado – Denver, CO,
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Supervised offenders to reduce risk to community.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Wrote progress reports and testified under oath at court hearings.
- Referred felony and misdemeanor offenders to necessary community resources.
- Conducted investigations into violations and other allegations.
- Maintained compliance with all legal statutes, policies, and procedures.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Screened offender referrals and completed intake interviews and paperwork.
- Suggested special community service rehabilitation programs to help further support offenders.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Performed both pre-sentence and pre-parole investigations.
Education
High School Diploma: , Expected in
Roy High School - Roy, UT
Roy High School - Roy, UT
Associate of Science: Criminal Justice, Expected in
Phillips Junior College - Salt Lake City, UT,
Phillips Junior College - Salt Lake City, UT,
Certifications
- Licensed Probation Officer
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Resume Overview
School Attended
- Roy High School
- Phillips Junior College
Job Titles Held:
- Learning & Development Consultant
- Employee Relations Specialist
- Sales Associate
- Probation Officer
Degrees
- High School Diploma
- Associate of Science
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