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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Successful at developing and improving training programs for employees at all levels. Good communicator, planner, and conflict manager with an advanced understanding of training needs for each department. Committed Employee Relations advisor establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements.

Skills
  • Conflict resolution techniques
  • Organization and Time Management
  • Interpersonal Communication
  • Critical Thinking
  • Excellent Communication
  • Problem-Solving
  • Project Management
  • New Hire Onboarding
  • Adult learning theories
  • Course development
  • Security clearance
  • Training and Development
  • Case management
  • Verbal and written communication
  • Training and mentoring
  • Team Building
Work History
01/2019 to 02/2022 Learning & Development Consultant Verizon Communications | Glendale, AZ,
  • Planned monthly activities to keep employees engaged and on track with learning goals.
  • Managed on-site evaluations, internal audits, and customer surveys.
  • Worked with customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Built leadership and employee development curriculum for more than 200 corporate and Sales employees.
  • Reported on ROI based on pre- and post-training behaviors, metrics and skills assessments.
  • Met organizational objectives, strengthened teams and increased individual employee productivity by designing customized training courses.
  • Coordinated and prioritized required training courses for employees.
  • Selected and assigned instructors to conduct specific training programs.
  • Delivered wide variety of courses focused on topics to enhance communication, team cohesion and group performance.
  • Decreased training time by designing effective new training programs.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Developed and implemented updating training programs for employees.
  • Consulted with individual business units to determine desired learning outcomes.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Developed curricula, instructions, documentation and written tests for training courses.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Created and oversaw training programs for operations.
  • Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
  • Developed and implemented updating training programs for employees.
  • Liaised between executives and entry-level workers, facilitating smooth communication.
03/2015 to 02/2022 Employee Relations Advisor Banner Health | Tucson, AZ,
  • Conducted thorough investigations of 200 employee activities to identify and target operational and behavioral discrepancies.
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
  • Investigated employees and reported issues by reviewing documentation and footage and interviewing associates.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
02/2015 to 03/2017 Sales Associate Kickhaefer Manufacturing Company | Port Washington, WI,
  • Increased revenue by 20% by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Set up appointments with interested customers according to schedule availability.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Conducted research, gathered information from multiple sources, and presented results.
  • Developed and maintained courteous and effective working relationships.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained excellent attendance record, consistently arriving to work on time.
04/2010 to 03/2015 Probation Officer Massachusetts Court System | Dudley, MA,
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
  • Researched each case thoroughly to strengthen case outcomes.
  • Interpreted legal concepts and issues to complete and close out cases.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Wrote progress reports and testified under oath at court hearings.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Adhered to legal requirements by performing office, home and employment visits.
  • Arranged and implemented offender prison release programs.
  • Coordinated community and job placement resources.
  • Supervised offenders to reduce risk to community.
  • Conducted investigations into violations and other allegations.
  • Performed both pre-sentence and pre-parole investigations.
  • Completed reports on behalf of court and associated legal entities.
  • Suggested bail recommendations to court to aid with case outcomes.
  • Maintained compliance with all legal statutes, policies, and procedures.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
Education
Expected in High School Diploma | Roy High School, Roy, UT GPA:
Expected in Associate of Science | Criminal Justice Phillips Junior College, Salt Lake City, UT, GPA:

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Resume Overview

School Attended

  • Roy High School
  • Phillips Junior College

Job Titles Held:

  • Learning & Development Consultant
  • Employee Relations Advisor
  • Sales Associate
  • Probation Officer

Degrees

  • High School Diploma
  • Associate of Science

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