Muti-Faceted IT professional with more than 13 years of IT industry experience in technical support - operations and DevOps and product management. Experience working across US mortgage servicing industry, default servicing, call/contact center software solutions, vendor and asset management etc
Web Technologies: HTML5/HTML, CSS3/CSS, Bootstrap, JavaScript, AngularJS, jQuery, AJAX, JSON, SASS, LESS, Node.js, React.js and D3.js.
Programming Languages: JavaScript, Java, C/C++, python and SQL.
Tools: Kibana, Logic Monitor, Datalog, Jira, CA Service Desk
Cloud computing: AWS
Testing Tools: Jasmine, Karma, Chrome Developer Tools and IE Developer Toolbar
Database: MySQL, Oracle and MongoDB.
IDE/Text Editors: Eclipse, MS Visual Studio and WebStorm, Sublime and Brackets.
Version Control Systems: Git, CVS and SVN.
Methodologies: Test Driven Development (TDD), Agile, and Waterfall
Operating Systems: Windows, Linux, Mac OS
Charlotte, NC, 11/2015 - 01/2021
- Dedicated Application/production support team lead with 13+ years of experience in US mortgage/financial domain and support- ing/enhancing customer experience for a series of Web applications.
- Responsible for managing application support function for proprietary Web applications at Altisource Inc.
- Coordinate with development team and provide support to all onshore and off shore sites.
- Troubleshoot Linux servers hosting web applications – Web Servers, DB, Load balancer etc.
- Working with APM logging tools Logicmonitor, Zabbix and datalog to analyze application issues.
- Troubleshooting web applications bugs by performing code level analysis.
- Experience working with Multi-tenant architecture and IAM.
- Determine the scope of support services based on organisation and users’ requirements.
- Define action and work plans to address the issues.
- Communicate the application support policies, procedures and SLA to the relevant parties.
- Including Service Level Agreements (SLA) with users, which includes the level of application support maintenance.
- Supervise everyday requests for matters related to growth, resources and vendors and resolve issues related to production and de- velopment.
- Administer all upcoming plug-ins, new service packs and versions and ensure effective implementation to provide better services.
- Lead the effort for periodic disaster recovery exercise for each application instance.
- Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.
- Secure clear possession of problem identification, its analysis, impact analysis and solutions.
Plattsburgh, NY, 07/2009 - 10/2015
- Responsible for managing application support function for Legacy Loan servicing application Real Servicing.
- Utilizing my Progress 4GL and Progress Database skills address requests and incidents for a major mortgage servicing client in US.
- Review the existing system capabilities and After interviewing the process owner, make all the analysis and design new system im- provement requirements.
- Come up with new ideas to adjust the business needs and facilitate operations.
- Create diagrams and workflows.
- After making the analysis of the requirement several diagrams and workflows were created in order to clearly structure and identify the way the information is going to flow.
- Perform application testing.
- Create the programs needed to satisfy the client’s requirements, conduced the testing plan together with the final users.
- Deliver the final product to the customer in order to have it tested, if it was needed make the appropriate adjustments without losing the main objective of the development.
- Provide user support on existing processes and if any condition changed over the years adjust them or create new ones.
Omaha, NE, 01/2007 - 06/2009
- To work with Production Support Manager for system support matters for respective delivery, infra & network teams and external vendors/service providers.
- Work with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
- Assist team members in setting performance targets; and manages performance against them.
- Work with Release Management and Transition Management on application configurations changes.
- Assists in the creation of radio advertising and station promotions by providing administrative project or process support to depart- ment managers or staff.
- Assists production Manager in cycle counting inventory, opening work orders, issuing components and lot numbers and general prioritization of WIP.
- Provides business specific metrics for production management for current and potential issues – provide thresholds to ensure timely remediation.
- LEAD THE APPLICATION SUPPORT EFFORT FOR MIGRATION PROJECT OF WEB BASED APPLICATION FROM AN ON-PREMISE SITE TO AWS CLOUD.
- DR exercise 2020 SUCCESSFULLY COMPLETED DISASTER RECOVERY EXERCISE FOR MULTIPLE PRODUCTS MEETING SLAS AND CLIENT REQUIREMENTS
- REALDOC (Altisource document management system) SUPPORT AND MAINTAIN SEVERAL INSTANCES OF REALDOC AND ALSO WITH MULTIPLE CUSTOMERS USING THIS MULTITENANT APPLICATION. IT IS A CORRESPONDENCE MANAGEMENT PLATFORM THAT AUTOMATES DOCUMENT GENERATION, DISTRIBUTION, ARCHIVAL AND RETRIEVAL.IT IS CAPABLE OF INTEGRATING WITH ALL COMMERCIALLY AVAILABLE SERVICING, ORIGINATION AND PROCESS MANAGEMENT APPLICATIONS.
- Equator - Workflow management - SUPPORT AND MAINTAIN EQUATOR WHICH IS IS THE LEADING PROVIDER OF DEFAULT SOFTWARE SOLUTIONS FOR SERVICERS, REAL ESTATE AGENTS, VENDORS AND OTHER MORTGAGE AND REAL ESTATE INDUSTRY PROFESSIONALS.
- RealServicing - SUPPORT AND MAINTAIN PRODUCT INSTANCE OF REALSERVICING WHICH IS MORTGAGE SERVICING SOLUTION, SPANNING THE ENTIRE LIFE CYCLE OF THE LOAN/MORTGAGE.
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School Attended
- Rajiv Gandhi Prodyogiki Vishwavidhyalaya
- Harvard business school online
Job Titles Held:
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- SENIOR SOFTWARE ENGINEER
- SOFTWARE ENGINEER
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