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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Muti-Faceted IT professional with more than 13 years of IT industry experience in technical support - operations and DevOps and product management. Experience working across US mortgage servicing industry, default servicing, call/contact center software solutions, vendor and asset management etc

Skills

Web Technologies: HTML5/HTML, CSS3/CSS, Bootstrap, JavaScript, AngularJS, jQuery, AJAX, JSON, SASS, LESS, Node.js, React.js and D3.js.

Programming Languages: JavaScript, Java, C/C++, python and SQL.

Tools: Kibana, Logic Monitor, Datalog, Jira, CA Service Desk

Cloud computing: AWS

Testing Tools: Jasmine, Karma, Chrome Developer Tools and IE Developer Toolbar

Database: MySQL, Oracle and MongoDB.

IDE/Text Editors: Eclipse, MS Visual Studio and WebStorm, Sublime and Brackets.

Version Control Systems: Git, CVS and SVN.

Methodologies: Test Driven Development (TDD), Agile, and Waterfall

Operating Systems: Windows, Linux, Mac OS

Education and Training
Rajiv Gandhi Prodyogiki Vishwavidhyalaya Bhopal, Expected in 07/2006 BACHELOR OF ENGINEERING : INSTRUMENTATION AND CONTROL ENGINEERING - GPA :
Harvard business school online , Expected in 01/2020 E-DIPLOMA : MANAGEMENT ESSENTIALS - GPA :
Experience
Aon Corporation - LEAD SYSTEMS ANALYST
Charlotte, NC, 11/2015 - 01/2021
  • Dedicated Application/production support team lead with 13+ years of experience in US mortgage/financial domain and support- ing/enhancing customer experience for a series of Web applications.
  • Responsible for managing application support function for proprietary Web applications at Altisource Inc.
  • Coordinate with development team and provide support to all onshore and off shore sites.
  • Troubleshoot Linux servers hosting web applications – Web Servers, DB, Load balancer etc.
  • Working with APM logging tools Logicmonitor, Zabbix and datalog to analyze application issues.
  • Troubleshooting web applications bugs by performing code level analysis.
  • Experience working with Multi-tenant architecture and IAM.
  • Determine the scope of support services based on organisation and users’ requirements.
  • Define action and work plans to address the issues.
  • Communicate the application support policies, procedures and SLA to the relevant parties.
  • Including Service Level Agreements (SLA) with users, which includes the level of application support maintenance.
  • Supervise everyday requests for matters related to growth, resources and vendors and resolve issues related to production and de- velopment.
  • Administer all upcoming plug-ins, new service packs and versions and ensure effective implementation to provide better services.
  • Lead the effort for periodic disaster recovery exercise for each application instance.
  • Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.
  • Secure clear possession of problem identification, its analysis, impact analysis and solutions.
Aaron's, Inc - SENIOR SOFTWARE ENGINEER
Plattsburgh, NY, 07/2009 - 10/2015
  • Responsible for managing application support function for Legacy Loan servicing application Real Servicing.
  • Utilizing my Progress 4GL and Progress Database skills address requests and incidents for a major mortgage servicing client in US.
  • Review the existing system capabilities and After interviewing the process owner, make all the analysis and design new system im- provement requirements.
  • Come up with new ideas to adjust the business needs and facilitate operations.
  • Create diagrams and workflows.
  • After making the analysis of the requirement several diagrams and workflows were created in order to clearly structure and identify the way the information is going to flow.
  • Perform application testing.
  • Create the programs needed to satisfy the client’s requirements, conduced the testing plan together with the final users.
  • Deliver the final product to the customer in order to have it tested, if it was needed make the appropriate adjustments without losing the main objective of the development.
  • Provide user support on existing processes and if any condition changed over the years adjust them or create new ones.
Axos Bank - SOFTWARE ENGINEER
Omaha, NE, 01/2007 - 06/2009
  • To work with Production Support Manager for system support matters for respective delivery, infra & network teams and external vendors/service providers.
  • Work with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
  • Assist team members in setting performance targets; and manages performance against them.
  • Work with Release Management and Transition Management on application configurations changes.
  • Assists in the creation of radio advertising and station promotions by providing administrative project or process support to depart- ment managers or staff.
  • Assists production Manager in cycle counting inventory, opening work orders, issuing components and lot numbers and general prioritization of WIP.
  • Provides business specific metrics for production management for current and potential issues – provide thresholds to ensure timely remediation.
Accomplishments
  • LEAD THE APPLICATION SUPPORT EFFORT FOR MIGRATION PROJECT OF WEB BASED APPLICATION FROM AN ON-PREMISE SITE TO AWS CLOUD.
  • DR exercise 2020 SUCCESSFULLY COMPLETED DISASTER RECOVERY EXERCISE FOR MULTIPLE PRODUCTS MEETING SLAS AND CLIENT REQUIREMENTS
  • REALDOC (Altisource document management system) SUPPORT AND MAINTAIN SEVERAL INSTANCES OF REALDOC AND ALSO WITH MULTIPLE CUSTOMERS USING THIS MULTITENANT APPLICATION. IT IS A CORRESPONDENCE MANAGEMENT PLATFORM THAT AUTOMATES DOCUMENT GENERATION, DISTRIBUTION, ARCHIVAL AND RETRIEVAL.IT IS CAPABLE OF INTEGRATING WITH ALL COMMERCIALLY AVAILABLE SERVICING, ORIGINATION AND PROCESS MANAGEMENT APPLICATIONS.
  • Equator - Workflow management - SUPPORT AND MAINTAIN EQUATOR WHICH IS IS THE LEADING PROVIDER OF DEFAULT SOFTWARE SOLUTIONS FOR SERVICERS, REAL ESTATE AGENTS, VENDORS AND OTHER MORTGAGE AND REAL ESTATE INDUSTRY PROFESSIONALS.
  • RealServicing - SUPPORT AND MAINTAIN PRODUCT INSTANCE OF REALSERVICING WHICH IS MORTGAGE SERVICING SOLUTION, SPANNING THE ENTIRE LIFE CYCLE OF THE LOAN/MORTGAGE.

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Resume Overview

School Attended

  • Rajiv Gandhi Prodyogiki Vishwavidhyalaya
  • Harvard business school online

Job Titles Held:

  • LEAD SYSTEMS ANALYST
  • SENIOR SOFTWARE ENGINEER
  • SOFTWARE ENGINEER

Degrees

  • BACHELOR OF ENGINEERING
  • E-DIPLOMA

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