Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated customer service reresenative with over 10 years of experience helping customers with all their needs. Creative when suggesting Products or Services options for customers. Gift for amplifying beauty and offering helpful solutions for common customer beauty issues.
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Loves bookkeeping, money handling, and customer service in all different areas. Enjoys helping people and having conversations with all different kinds of people.
Skills
Active listening
Cosmetology principles knowledge
Client consultations
Team collaboration
Team player
Business management
Shears expertise
Bald fades
Facial trimming
Straight razor shaving
Promotions understanding
Experience
02/2016 to 03/2020Lead StylistLevi Strauss & Co. | Riverhead, NY,
Assisted with the hiring of junior hairstylists.
Stayed attuned to the newest trends and hair fashions.
Discussed clients' needs and wants.
Ensured salon was clean, sanitized and welcoming.
Educated daily guests on proper hair care to sell product and increase salon revenue %.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Recommended products to customers to meet current needs or resolve specific concerns.
Beautified customers by performing product or service by listening to the customer.
Employed variety of hair style techniques, including curling and straightening on over [Number] daily customers.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Collected payment from customers and scheduled next appointments.
Operated cash register and credit card machine to receive payments worth up daily.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Handled $ in cash and credit card payments daily with 100% accuracy.
09/2015 to 02/2016HairstylistMarriott Vacations Worldwide | South Lake Tahoe, CA,
Colored, cut and conditioned according to client reference photos and desired outcome.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Recommended products to customers to meet current needs or resolve specific concerns.
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Monitored client satisfaction to maintain [Number]% positive ratings.
Developed new hair styling techniques to increase satisfaction and number of return customers by [Number]%.
Sanitized workstations and salon equipment to reduce chance of infection.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Designed and recommended home care hair regimens and treatments for individual customer needs.
Scheduled appointments for customers using [Software].
Kept work area clean and neat to stay productive.
Responded to inquiries by phone, email and in person and scheduled over [Number] appointments daily.
Examined hair texture and condition to determine appropriate treatment for over [Number] daily customers.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Kept notes listing preferences and services provided to clients for quick reference.
Collected payment from customers and scheduled next appointments.
Pre-booked appointments to guarantee repeat business.
02/2014 to 09/2015Assistant ManagerWks Restaurant Group | Bloomington, IL,
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Sanitized workstations and salon equipment to reduce chance of infection.
Examined hair texture and condition to determine appropriate treatment for over [Number] daily customers.
Monitored client satisfaction to maintain [Number]% positive ratings.
Designed and recommended home care hair regimens and treatments for individual customer needs.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Responded to inquiries by phone, email and in person and scheduled over [Number] appointments daily.
Clipped and sheared hair into diverse cuts and fades for [Number] customers daily.
Supervised front end of store, answered phone to book appointments, inventoried sale area and coordinated [Number] employee schedules.
Trimmed and styled [Number] customers hair for over [Number] weddings and special occasions over [Timeframe].
Completed continuing education and training to stay up to date with new trends and techniques.
Education and Training
Expected in 06/2006High School Diploma | Klamath Union High School, Klamath Falls, ORGPA:
Expected in 01/2014Licensed Hair Stylist | Hair,Skin, And NailsCollege of Cosmetology, Klamath Falls, ORGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.