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lead staff direct support professional resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Committed DSP offers 7 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping with passion for helping others. Well-rounded Personal Care Aide with 7 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and sanitizing. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Reliable employee seeking a new related position. Offering excellent communication and good judgment. Friendly individual available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Social Perceptiveness
  • Caring Companionship
  • Needs Assessment
  • Team Collaboration
  • Diet and Nutrition
  • Supportive Personality
  • Critical Thinking
  • Incapacitation care
  • Service Documentation
  • Household Cleaning
  • Time Management
  • Care Planning
  • Problem Identification
  • Physical Stamina
  • Personal Service
  • Patient Ambulation
  • Relationship Building
  • Client Records Management
  • Ability to Lift Clients
  • Clear Communication
  • Bedside Care
  • Personal Hygiene Assistance
  • Client Education
  • Attentive to People
  • Sound Judgment
  • Decision Making
  • Progress Tracking
  • Word Processing
  • Meal Planning
  • Injury Prevention
  • Medication Administration
  • Blood Glucose Monitoring
  • Client Transportation
  • Walker and Cane Instruction
  • Infection Prevention and Control
  • Spreadsheet Tracking
  • Schedule Maintenance
  • Vitals Monitoring and Documentation
  • Documentation and Recordkeeping
  • Accurate in Following Orders
  • Safety Compliance
  • Mobility Assistance
  • Grocery Shopping
  • Laptop and Tablet Operation
  • Wound Care
  • Family Member Training
  • Incontinence Care
  • Independent Thinking
Work History
09/2016 to Current
Lead Staff/Direct Support Professional Meijer, Inc. Grove City, OH,
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Supervised daily activities and provided assistance to staff.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients adjusting to hospital procedures using highly structured settings.
  • Assisted disabled clients to support independence and well-being.
  • Helped diagnose patients and deliver treatments with medication administration and specimen collection.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded status and duties completed in logbooks for management.
  • Maintained entire family's schedule and organized events.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Scheduled daily and weekly care hours for client caseload.
  • Supervised 4 to 5 household staff, contractors and vendors.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted with daily living activities, running errands and household chores.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Held monthly meetings to address staff issues and progression
04/2014 to 11/2016
Receptionist/Activities Coordinator/kitchen/chef Mount Carmel Home City, STATE,
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Created and prepared menu for all meals.
  • Answer phones, set and confirm appointments
  • Interacted with residents to build a relationship
02/2022 to Current
Plasma Processor Walmart City, STATE,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Draw samples and ensure product is stored within appropriate time.
  • Pack and store product.
  • Follow guidelines and protocols for any situation.
  • Assist in other areas as needed
  • Sit donors accordingly and set up for donation process as well as disconnecting after procedure is done.
  • Complete proper documentation as needed.
  • Screen donors and ensure all safety measures upon donation.
  • Act immediately upon any emergency or an event arising.
  • Perform daily cleaning in all areas. Perform maintenance on equipment as needed.
02/2014 to 10/2016
Overnight Stocker Dollar Tree City, STATE,
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Completed regular cycle counts and inventory audits.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Checked aisles for spills to complete quick clean-up.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Recorded daily activities for inventory control.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept work areas neat, clean and free from debris.
  • Supervised and trained new staff in performing census.
04/2011 to 02/2014
Cashier Assistant Manager Company Name City, State,
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Analyzed data and profit and loss statements to compose store budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Monitored over 10 employees' day-to-day activities and made plans to rectify issues.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Increased sales by 100s of dollars by establishing goals, overseeing performance and mentoring staff.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
Education
Expected in 08/2008 to to
High School Diploma:
Roy Miller High School - Corpus Christi, TX
GPA:

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Resume Overview

School Attended

  • Roy Miller High School

Job Titles Held:

  • Lead Staff/Direct Support Professional
  • Receptionist/Activities Coordinator/kitchen/chef
  • Plasma Processor
  • Overnight Stocker
  • Cashier Assistant Manager

Degrees

  • High School Diploma

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