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lead patient access rep resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking and reliable Patient Access Lead with strong ability in Customer Service and Registration. Offering . Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Patient Education
  • Work Quality Evaluation
  • Quality Assurance
  • Customer Service
  • Multitasking and Organization
  • Pre-Admission Requests
  • Training Coordination
  • Problem-Solving
  • Registration and Admissions
  • Insurance Company Knowledgeable
  • Registration and Scheduling
  • Explaining Policy and Procedures
  • Database Search and Data Entry Skills
  • Documenting and Recording Information
  • Caring and Empathetic
  • Patient Confidentiality and Data Security
  • Providing Information and Resources
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Administrative and Office Support
  • Organized and Detail-Oriented
  • Quality Standards and Protocols
  • Microsoft Office
  • Organized and Efficient
  • Helpful and Service-Oriented
  • Building Rapport and Credibility
  • Verbal and Written Communication
  • Resolving Problems
  • Gathering Information from Patients
  • Complaint Investigation
  • Regulatory Compliance
  • Phone and Email Etiquette
  • Team Collaboration
  • Friendly and Outgoing
  • Flexible Schedule
  • Payment Processing
Experience
04/2016 to Current
Lead Patient Access Rep Kroger Loganville, GA,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
08/2017 to 04/2018
Customer Service Representative Armanino Mckenna Certified Public Accountants & Consultants New York, NY,
  • Calls to connect health care facility to Radiologist
  • Matching films to exams
  • Password resets for facilities
  • Managing chats with clients
  • Calls to facilities for missing/incomplete items such as patient history
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
09/2013 to 11/2017
Assistant Bookkeeper St Mary's Health System Hampden, ME,
  • Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
04/2012 to 06/2016
Patient Access Representative J.D. Byrider Fairfield, OH,
  • AIDET practical application
  • Greet patient and their family/friends
  • Register patients for ER, Direct Admits, check in appointments
  • Resolution of work queues to ensure accurateness and compliance
  • Assist with directions within facility or to other facilities
  • New Staff Training/Onboarding
  • Decontamination team-team member/trained
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Scheduled and implemented patient admissions and discharges.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
12/2006 to 12/2008
Evening Bookkeeper Hutchinson Technology, Inc City, STATE,
  • Performed audits of tills, reset for next shifts
  • Cashiering and customer service
  • New Staff Training/Onboarding
  • Roduction, Scoped suspensions for defects
  • Placed panels on and off machines
  • Transported orders (in-house)
  • Calculated and inspected orders
  • Back up Production Lead
09/2005 to 11/2007
Customer Service Manager Wal-Mart City, STATE,
  • Customer inquiries
  • Completion of Refunds and exchanges
  • Customer de-escalation
  • Phone Etiquette
  • Cashier
  • New Staff Training/Onboarding
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Recommended improvements to products and services to mitigate complaints.
Education and Training
Expected in 05/2021
Epic Prelude Credentialed Trainer: Epic Prelude
. - Willmar, MN
GPA:
Expected in 05/2015
Associate of Applied Science: Health Information Technology
Ridgewater College - Willmar, MN
GPA:
Accomplishments
  • AIDET trained
  • Egistration, Patient Access, Pre-Registration, Imaging
  • Pic Prelude Credentialed Trainer, Epic Super User
  • Xcellian
  • Edical Terminology
  • Nsurance verification
  • Esolution of work queues
Certifications
  • Certified Epic Credentialed Trainer, Prelude, Essentia Health - 2021

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Resume Overview

School Attended

  • .
  • Ridgewater College

Job Titles Held:

  • Lead Patient Access Rep
  • Customer Service Representative
  • Assistant Bookkeeper
  • Patient Access Representative
  • Evening Bookkeeper
  • Customer Service Manager

Degrees

  • Epic Prelude Credentialed Trainer
  • Associate of Applied Science

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