Hardworking and reliable Patient Access Lead with strong ability in Customer Service and Registration. Offering . Highly organized, proactive and punctual with team-oriented mentality.
Skills
Patient Education
Work Quality Evaluation
Quality Assurance
Customer Service
Multitasking and Organization
Pre-Admission Requests
Training Coordination
Problem-Solving
Registration and Admissions
Insurance Company Knowledgeable
Registration and Scheduling
Explaining Policy and Procedures
Database Search and Data Entry Skills
Documenting and Recording Information
Caring and Empathetic
Patient Confidentiality and Data Security
Providing Information and Resources
Communicating to Patients and Families
Calm and Effective Under Pressure
Administrative and Office Support
Organized and Detail-Oriented
Quality Standards and Protocols
Microsoft Office
Organized and Efficient
Helpful and Service-Oriented
Building Rapport and Credibility
Verbal and Written Communication
Resolving Problems
Gathering Information from Patients
Complaint Investigation
Regulatory Compliance
Phone and Email Etiquette
Team Collaboration
Friendly and Outgoing
Flexible Schedule
Payment Processing
Experience
Lead Patient Access Rep, 04/2016 - Current Kroger – Loganville, GA,
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Assembled registration paperwork and placed identification bands on patient.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Processed patient responsibility estimate determined by insurance at pre-registration.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Communicated financial obligations to patients and collected fees at time of service.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Explained policies, procedures and services to patients.
Customer Service Representative, 08/2017 - 04/2018 Armanino Mckenna Certified Public Accountants & Consultants – New York, NY,
Calls to connect health care facility to Radiologist
Matching films to exams
Password resets for facilities
Managing chats with clients
Calls to facilities for missing/incomplete items such as patient history
Assistant Bookkeeper, 09/2013 - 11/2017 St Mary's Health System – Hampden, ME,
Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
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