Lead Ophthalmic Tech Aam Scribe Trainer resume example with 13 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Well-qualified customer service professional with extensive experience in health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Data Entry and Maintenance
Professional Relationships
Critical Thinking Skills
Administration and Reporting
Managing Multiple Priorities
EMR Systems
Interpretation and Translation Services
Customer Account Management
Computer Proficiency
Staff Training
Technical Proficiency
Scheduling and Coordinating
Work History
10/2017 to CurrentLead Ophthalmic Tech/AAM/Scribe/TrainerCharter Spectrum | Inglewood, CA, Fort Myers,FL
Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
Maintained inventory of medical supplies and tools to address needs of patients.
Documented patient medical history and information utilizing Compulink EHR with commitment to accuracy.
Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
Operated and maintained ophthalmic equipment in alignment with safety procedures.
Performed ophthalmology tests such as OCT, HVF and Applanation Tonometry.
Administered eye medications for dilation and treatment.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Assisted physician with laser procedures for vision corrective actions.
Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Identified individual employee's unique work styles and adapted management methods.
Maintained compliance with company policies, objectives and communication goals.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Worked with management team to implement proper division of responsibilities.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Provided supportive link between external customers and internal operations.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Analyzed equipment breakdowns using various troubleshooting methods.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Encouraged departmental employees to present positive, exemplary image to customers.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth clinic operations.
Instituted quality systems within organization encompassing training, corrective and preventive action.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Used modern strategies to promote exceptional customer service and create positive environment for employees and clients.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Communicated best practices among on-site and external personnel to align efforts and goals.
Developed detailed plans based on broad guidance and direction.
Delivered training for staff and Providers development with Compulink Advantage/EHR effective utilization and technical controls.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained and developed personnel to improve safety, employee relations and resolve Clinical issues.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Identified issues during preliminary exam and addressed concerns with physician.
Cleaned or sterilized ophthalmic or surgical instruments.
Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
Provided immediate and constructive feedback to students individually and as group.
Maintained energy and enthusiasm in fast-paced environment.
Assisted in organizing and overseeing assignments to drive operational excellence.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Recognized staff for contributions to company success to foster engagement and increase productivity.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
01/2014 to 01/2016Ophthalmic Assistant/Backup Lead TechnicianFirst Hawaiian Bank | Lanai City, HI, Fort Myers, FL
Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
Maintained inventory of medical supplies and tools to address needs of patients.
Obtained and recorded patient medical history and past ocular history.
Performed ophthalmology tests such as OCT's, Fluorescein Angiograms and HVF's.
Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
Operated and maintained ophthalmic equipment in alignment with safety procedures.
Documented patient medical history and information utilizing EHR Software with commitment to accuracy.
Reviewed surgical plans and patient charts in order to prepare correct paperwork.
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Assisted physician with laser procedures for vision corrective actions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Set overall vision and provided team leadership.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Identified individual employee's unique work styles and adapted management methods.
Maintained compliance with company policies, objectives and communication goals.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Worked with management team to implement proper division of responsibilities.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Provided supportive link between external customers and internal operations.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Analyzed equipment breakdowns using various troubleshooting methods.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
01/2014 to 01/2014Administrative AssistantEasy Way Transport Corp | City, STATE, Lehigh Acres, FL
Answered multi-line phone system, managed over 100 customer calls per day, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Organized weekly staff meetings and logged minutes for corporate records.
Performed research to collect and record industry data.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created detailed expense reports and requests for capital expenditures.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Booked airfare, hotel and ground transportation to coordinate office travel
Updated spreadsheets and databases to track, analyze and report on performance and sales data
Monitored office calendars to plan meetings, activities and travel to maximize productivity
Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
Edited documents to improve accuracy of language, flow and readability
Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
Generated reports and typed letters in Word and prepared PowerPoint presentations
Maintained company handbook to outline policies and provide insights to company mission and values
Interacted with vendors to purchase and set up equipment and services
Leveraged accounting software to manage expenses and keep track of finances
Scheduled office meetings and client appointments for staff teams
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
Offered technical support and troubleshot issues to enhance office productivity
Created detailed expense reports to facilitate reimbursement for business expenses incurred
Executed record filing system to improve document organization and management
Restocked supplies and submitted purchase orders to maintain stock levels
01/2010 to 01/2014Owner/Vice President of OperationsOnRoute Transport Corp. | City, STATE, Lehigh Acres, FL
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Maintained up-to-date administrative records to monitor operational conditions.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Developed key operational initiatives to drive and maintain substantial business growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Devised processes to boost long-term business success and increase profit levels.
Founded and managed Auto Transportation business, growing revenue to $250,000.00 in first year.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Conducted target market research to scope out industry competition and identify advantageous trends.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Discovered areas of improvement by generating quarterly operational and sales reports.
Improved records management systems for leases and contracts to boost renewals timeliness.
Managed day-to-day business operations
Evaluated suppliers to maintain cost controls and improve operations
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
Maintained up-to-date administrative records to monitor operational conditions
Established foundational processes for business operations
Generated revenues yearly and effectively capitalized on industry growth
Managed large budgets, collaborating with other departments to eliminate redundancies
Consulted with customers to assess needs and propose optimal solutions
Trained and developed team members to build human capital
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
Improved records management systems for leases and contracts to boost renewals timeliness
Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Discovered areas of improvement by generating quarterly operational and sales reports
Conducted target market research to discover customer needs and analyze competitor trends
Reconciled daily sales, returns and financial reports in QuickBooks
Trained and motivated employees to perform daily business functions
Introduced new methods, practices and systems to reduce turnaround time
Monitored market conditions to set accurate product pricing and take advantage of emerging trends
Performed statistical analyses to gather data for operational and forecast team needs
Established, optimized and enforced business policies to maintain consistency across industry operations
Created and monitored promotional approaches to increase sales and profit levels
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
Prepared annual budgets with controls to prevent overages
Aligned branding initiatives and sales strategies with client goals
Managed day-to-day business operations.
Generated revenues yearly and effectively capitalized on industry growth.
Evaluated suppliers to maintain cost controls and improve operations.
Introduced new methods, practices and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Aligned branding initiatives and sales strategies with client goals.
Established foundational processes for business operations.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Prepared annual budgets with controls to prevent overages.
Conducted target market research to discover customer needs and analyze competitor trends.
01/2009 to 01/2010Office Supervisor/Medical Assistant TechnicianFamily Chiro-Rehab Center Inc | City, STATE, Fort Myers, FL
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Taught patients about medications, procedures and care plan instructions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Maintained detailed records of test results by entering data and patient information into computer.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Oriented and trained new staff on proper procedures and policies.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Implemented care and efficiency improvements to support and enhance office operations.
Collected pertinent data and calculations to aid physician in interpreting results.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Developed campaigns and specific marketing strategies for clients
Planned marketing initiatives and leveraged referral networks to promote business development
Teamed with advertising agencies and outside consultants to develop strategic marketing plans
Maintained inventory of marketing literature, archive files and sample files
Completed in-depth reviews of market conditions and customer preferences
Conducted research to analyze customers' behavior, preferences and purchasing habits
Tracked various product sales and costs by analyzing and entering sales, business data and expenses
Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals
Maintained high level of understanding of industry standards and trends
Designed and implemented advertising and public relations activities
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Maintained computer and physical filing systems
Developed standard operating procedures for all administrative employees
01/2006 to 01/2007TellerWells Fargo Bank | City, STATE, Port Charlotte, FL
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Identified sales opportunities and referred customers to branch partners in financial services.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Stocked supplies for customers and personal teller station.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.
Handled various accounting transactions.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Received loan and utility payments, sending funds to correct destinations.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Met with members to understand goals and recommend solutions to fit specific needs
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
Compiled and analyzed data to determine approaches to improve sales and performance
Gathered customer information and maintained in CRM database
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support
Drove sales by following up with leads and new customers through outbound calls
Responded to customer questions and concerns or escalated to supervisor for resolution
Identified customer financial service needs to prepare proposals and sell services
Boosted financial service sales by using cross-selling techniques
Education
Expected in 2019Ophthalmic Scribe Certified, Certificate | Ophthalmic Scribe CertifiedJCAHPO, USA, GPA:
Expected in 2015Certified IV Diploma | Forbes, Fort Myers, FL, GPA:
Expected in 2014Human Resources Diploma | Allison, USA, GPA:
Expected in 2014Phlebotomy Certificate | Phlebotomy Forbes, USA, GPA:
Expected in 2005High School Diploma | Mariner High School High, Cape Coral, FL, GPA:
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