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lead middleware architect resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

High-achieving client software and services leader offering 20+ years of client driven software product design, development, sales and delivery success from startup to large enterprise clients. Well-versed in market trends, sales strategies and customer engagement techniques.

Skills
  • Pro-bono UNC Kenan-Flagler MBA class entrepreneurship Coach
  • Founder of LinkedIn MQTT (IoT) group of 975 members
  • Accepted into Global MBA program at London School of Business
  • Lean startup, Agile, Design Thinking, sense making
  • Strategic, Input, Ideation,Activator, Woo (CliftonStrengths)
  • External Networking, partnership building
  • Social Media marketing, engagement and article writing proficiency
  • Integrative strategy development
  • Cross-organizational, cross-functional and cross continental collaborator and synergy leader
  • Research and trend analysis
  • Product development
  • Business planning
  • Strategic Planning
  • Creative entrepreneurial thinking with deep analytical skills
  • Excellent communicator and meeting facilitator
  • Client communication
  • Client Relationship Management
Education
American InterContinental University Atlanta, GA, Expected in Master of Science : Information Technology - GPA :
Faulkner University Montgomery, AL Expected in Bachelor of Arts : English Language And Literature - GPA :
University Of London, London School Of Business , Expected in 2023 MBA : - GPA :
Certifications

IBM Enterprise Design Thinking Co-Creator

IBM Enterprise Design Thinking Practitioner

Wharton online Entrepreneurship

IBM Agile certifications

IBM Design Thinking certifications

Work History
IBM - Lead Middleware Architect
City, STATE, 06/2019 - 10/2020
  • Took ownership of first phase service delivery of major contract win in RedHat OpenShift container managed services, Artificial Intelligence and Machine Learning and Agile transformation.
  • Sales support closing of first OpenShift RedHat container and Operating System support services contract of $1M.
  • Led client facing first phase delivery that led to contract services expansions with client Director, Staff VP and internal Vice Presidents and worldwide India based lead for container services. Prepared and presented monthly powerpoint reports of project status, growth assessment and enhancement recommendations to VP of Services, Sales Executive and Professional Services leader.
  • Developed visual framework using graphics and Microsoft Powerpoint to communicate services team delivery strategy by integrating Agile methodology, DevOps, and AI tailored to the client context and product stacks.
  • Guided Chief Architects, Client Delivery Executives and Machine Learning Subject Matter experts to take a Design Thinking and human-centered approach to AIOps product adoption and customization.
  • Conduit synergy leader between client, IBM, RedHat and offshore teams resolving conflicts and building integrated team delivery RACI.
  • Conducted industry and market research analysis and recommendations for strategic business unit driven delivery model.
  • Independent and collaborative intellectual property developer of IoT, Deep Learning and digital twin technologies.
  • Research, analysis and reporting on latest AI driven DevOps tools.
  • Developed intellectual property to use Deep Learning to optimize strategic, competitive pricing enhancement for containers.
  • Actively build positive, collaborative relationships with client and the Accenture Talent Acquisition leadership and delivery teams.
  • Understand the client's business priorities using design thinking, agile and project management methods and excellent active listening and engagement skills to bring IBM and Red Hat products, services and top technical team talent to align with client priorities.
  • Executed against the strategic cloud transformation roadmap consistent with the client and communicated the incremental value brought to the client, including the new services team transformation and innovation agenda, leveraging the full sales to service delivery chain.
  • Facilitated effective Management Operating System, ensuring timely reviews of process outcomes metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and improvement/change initiatives.
  • Monitored and managed team goals and performance to ensure team understands how they align and related to clients business goals and strategies.
  • Proactively identified and escalated gaps in service delivery execution and specialist skill services challenges.
  • Identified continuous improvement and productivity improvement opportunities to maximize reuse, minimize redundancy, and streamline path to automation.
Atlantis Technology Solutions - Co-Founder & Principal Consultant
City, STATE, 01/2010 - 10/2020
  • $800K services sales initiation, $500K Software Gap Analysis and closing after five years of unsuccessful sales attempts by predecessor sales teams. Worked directly with the client Directors, client stakeholders and decision makers to successful sales.
  • Vision and mission alignment with key stone habit identification and team discipline for globally distributed teams for IBM and large enterprise client that led to substantial Service Level Agreement penalty reductions and increased client satisfaction.
  • Client Executive, Sales advisement and leadership Coaching and Consulting with integrated domain knowledge from technology, history, social science, culture and business leadership for startups and small businesses.
  • Coached small business owner of a recycling startup. Advised on growth and expansion of channel sales and eventual pricing, presentation and negotiation of the sale to an external party.
  • Increased revenues by pivoting client base and services from startups and small business to large enterprise partnership with IBM.
  • Brought IBM UrbanCode deploy product manager, product support and product development directly to client to address product defects, design enhancements and manage mitigation strategies and product timeline.
  • Defined and analyzed metrics to measure product performance.
  • Coordinated and co-created innovative strategies to accomplish objectives and boost long-term profitability by reducing errors with standards and automation, product feature roll out and client user education.
  • Led Mean Time to Recovery program with joint-task force team measuring incremental steps and stages of progression and maturity.
Consert Inc. - IT Manager & Sales Engineer
City, STATE, 05/2009 - 01/2010
  • Minimum Viable Product development, stakeholder and client presentations of smart home energy conservation product empowered by Internet of Things technology stack.
  • Performed product and strategic vendor partner product demonstrations of live working prototype in product show room for early stage startup company.
  • Managed smart energy management product development cycle, including prototyping designs and coordinating deployment.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation to venture capitalist, clients and ecosystem partners.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for smart energy management clients.
  • Defined and analyzed metrics to measure product performance.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Reduced project downtime by inspecting products for quality and adherence to client requirements.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Assessed vendor products and maintained positive vendor relations.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Thrived in fast-paced, highly-adept team of developers and IT administrators, vendors, company executives and stakeholders to develop and prioritize product features and build product roadmap.
Affiliations

American Economics Association

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Resume Overview

School Attended

  • American InterContinental University
  • Faulkner University
  • University Of London, London School Of Business

Job Titles Held:

  • Lead Middleware Architect
  • Co-Founder & Principal Consultant
  • IT Manager & Sales Engineer

Degrees

  • Master of Science
  • Bachelor of Arts
  • MBA

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