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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented and knowledgeable Lead Medical Support Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Skills
  • Monitoring patient progress
  • Medical office administration
  • Compassionate
  • Patient Assessments
  • Prioritizing stat orders
  • Patient Management
  • Indirect Patient Care
  • Account management
  • Patient Scheduling
  • Point of care testing
  • Medical billing and coding
  • Companionship and emotional support
  • Case management
  • Assisting with physical exams
  • Electronic health records
Work History
05/2020 to Current Lead Medical Support Assistant Veterans Health Administration | Saint Petersburg, FL,
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
  • Organized patient records to research records, extract medical information and review electronic records for completeness and accuracy.
  • Trained, coached and motivated staff to maintain high performance levels. This includes fourteen (14) clinics within the VISN-19 Clinical Resource Hub; Teleprimary Care
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Verified and updated clinical and demographic records though Vista and VetLink
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Taught patients about medications, procedures and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Implemented care and efficiency improvements to support and enhance office operations.
06/2019 to 05/2020 Advanced Medical Support Assistant Department Of Veterans Affairs | San Diego, CA,
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Scheduled appointments for patients as assigned in the Emergency Room.
  • Prepared labs and other routine examinations.
  • Used CPRS, VistA, and VetLink to maintain and record patient data and generate reports.
  • Used CPRS to compile and record medical charts, reports and correspondence.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Mailed patient appointment letters.
  • Maintained and obtained medical records.
  • Verified and updated clinical records.
  • Verified and updated clinical and demographic records though check-in processes and billing verification.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment. Only administrative measures to maintain a complete and full stock.

  • Obtained all prescribed laboratory testing.
  • Taught patients about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared initial patient charts for admission.
02/2009 to 02/2019 Advanced Medical Support Assistant Department Of Veterans Affairs | Houston, TX,
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Provided comprehensive medical care to over ten (10) clinic al patient teams daily to promote overall wellness and prevention of illness.
  • Verified and updated clinical and demographic records though VistA and VetLink.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Verified and updated clinical and demographic records though Face to face meetings, CPRS, and VistA.
  • Used CPRS to compile and record medical charts, reports and correspondence.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Used [Software] to maintain and record patient data and generate reports.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
01/2011 to 01/2016 Program Support Assistant Veterans Health Administration | San Jose, CA,
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Analyzed program information to present innovative solutions to program supervisors.
  • Provided general program information and assistance.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
03/1994 to 10/1997 Non-Commissioned Officer-in-Charge Unit Diary Chie United States Marine Corps | City, STATE,
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Arranged discharges from the Marine Corps and arranged transportation.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Maintained strict data accuracy standards via multiple reviews of SORTS data handling files for presentation to Commanding Officer and Executive Officer.
  • Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Classified files based on source, type or other details.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Created reports, correspondence and spreadsheets with Lotus 1-2-3 programs.
Education
Expected in 01/2011 Associate of Arts | Information Science Spokane Falls Community College, Spokane, WA GPA:
  • No Degree Earned, one year General Studies completed
  • Relevant Coursework Completed: Information and Technology
  • Completed professional development in Diversity, Leadership, and Communication.
  • Continuing education in TMS, U.S. Federal Government.
Accomplishments
  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Named Star Employee of the Month, October, 2020.
  • Documented and resolved double-booking issue which led to universal standard operations for the Clinical Resource Hub and Spoke Sites.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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School Attended

  • Spokane Falls Community College

Job Titles Held:

  • Lead Medical Support Assistant
  • Advanced Medical Support Assistant
  • Advanced Medical Support Assistant
  • Program Support Assistant
  • Non-Commissioned Officer-in-Charge Unit Diary Chie

Degrees

  • Associate of Arts

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