Lead Mechanic Resume Example Travel Centers Of America

LEAD MECHANIC

Summary

Dependable, hard-working mechanic with 31 years of experience in auto repair and diagnostics.

Detail-oriented and methodical professional well-versed in root cause analysis and performance improvements.

Resourceful Mechanic Tech with solid background in preventative maintenance repair.

Skills

Customer service skills
Cost estimates
Test results documentation
Equipment testing and troubleshooting
Dependable independent worker
Flexible work schedule
Computer literate
Proficiency with mechanical and electric tools
Team player

Customer service experience
Power tools
Parts ordering
Consistent work history
Good mechanical aptitude
Strong work ethic
Timely project completion
Troubleshooting
Customer relations

Experience

Lead Mechanic - Travel Centers of America (Sweetwater, TX)March 2013 - August 2019

Communicated project status and delivered updates to customers on timely basis.
Communicated with outside vendors for component selection, manufacturing, and assembly.
Determined root cause analysis and testing activities.
Adhered to safe engineering practices and procedures to minimize risk.
Perform quality assurance prior to delivery of final work to clients.
Used measuring instruments to inspect parts.
Maintained record accuracy by using work order reporting system.
Resolved inspection deficiencies promptly.
Processed work orders and prioritized jobs.
Applied changes requested by owners or companies to optimize work.
Cleaned all construction areas to avoid hazards.
Planned work and determined appropriate tools and equipment.
Reviewed work orders and communicated with prior shift to assess work needs for day.
Kept supervisor informed of job progress and material requirements
Performed weekly maintenance assessments.
Completed all repairs and maintenance work to company standards.
Oiled and cleaned machines and added coolant to machine reservoirs.
Removed debris and other duties as assigned by the manager.
Changed tires on tractor and trailer
Performed Road Services on tractor and trailers

Mechanical Technician - Speedco (Wytheville, VA)May 2012 - March 2013

Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Reviewed work orders and communicated with prior shift to assess work needs for day.
Performed oil and filter changes, checked that tires are inflated correctly, and rotated.
Replenished vehicle fluids and lubricates joints and fittings as needed.
Checked vehicle for leaks and topped off fluids.
Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
Inspected and organized tire inventories while performing routine stock assessments.
Performed tire rotations, mounts and balancing on all types of vehicles.
Diagnosed and repaired tire and rim issues.

Front Desk Clerk - Hampton Inn And Suites (Galax, Virginia)March 2011 - March 2013

Personally addressed and welcomed 15-25 guests to business per day, improving overall customer service and engagement.
Reviewed account information and individual customer charges to produce correct bills.
Upsold packages and additional services to customers to drive business revenue.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Maintained clean and presentable reception area to maintain professional business reputation.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Computed guest billings and posted charges to room accounts.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Set guest and group reservations and processed check-ins and check-outs.
Responded to inquiries and room requests made online, by phone or email.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

Front Desk Clerk - Best Western (Wytheville, VA)February 2010 - July 2011

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Arranged special accommodations for guests to maintain optimal satisfaction
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Upsold packages and additional services to customers to drive business revenue.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Maintained clean and presentable reception area to maintain professional business reputation.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Reviewed account information and individual customer charges to produce correct bills.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Assisted with administrative tasks, including filing, answering phones and [Task].
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Responded to inquiries and room requests made online, by phone or email.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Computed guest billings and posted charges to room accounts.

Education and Training

Certificate For Transportation Management in Transportation Management Coordinator1995Army Institute For Professional Development U.S. Training Ar, Fort Eustis, VA

Some College (No Degree) in Computer Programming Wytheville Community College, Wytheville, VA

High School DiplomaJune 1993Galax High School, Galax, VA

Resume Overview

Companies Worked For:

Travel Centers of America
Speedco
Hampton Inn And Suites
Best Western

School Attended

Army Institute For Professional Development U.S. Training Ar
Wytheville Community College
Galax High School

Job Titles Held:

Lead Mechanic
Mechanical Technician
Front Desk Clerk

Degrees

Certificate For Transportation Management in Transportation Management Coordinator
Some College (No Degree) in Computer Programming
High School Diploma

Lead Mechanic Resume Example

Resume Score: 80%

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