lead housing specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven Human Service leader that leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage and retain strong and diverse talent.

  • Microsoft Office Suite (Excel/Outlook/PowerPoint/Word).
  • Emotional Awareness
  • Training & Development
  • Friendly, Positive Attitude
  • Data Management
  • Customer Service
  • Relationship Building
  • Conflict Resolution
  • Team Building
  • Supervision & Leadership
  • Organizational Skills
  • Critical Thinking
Lead Housing Specialist, 04/2019 to Current
Human GoodPhoenix, AZ,
  • Responsible for coordinating and monitoring authorized services
  • Demonstrate a commitment to self-determination principles; skilled at consensus building; knowledge of community resources with strong written and oral communications skills
  • Aid with individuals with varying degrees of disabilities to develop community connections and support networks within a person-centered plan
  • Reflect great negotiation skills, persistence, flexibility, and the ability to deal professionally and positively with difficult situations, time management, organizational and computer and documentation skills
  • Provide technical support and direct assistance in locating services to include resolving crises
  • Advocate for and assist individuals in promoting on their own behalf, to include recommendations to empower those with disabilities or to expand and improve the service delivery system
  • Maintain accurate up-to-date files for each individual and maintain other files, as necessary, for success of the project
  • Utilize market research techniques to identify ways to improve services to the population
  • Oversee program grants and report during and after the program grant agreement to ensure compliance and make recommendations to Housing Stability Program policies
  • Work in conjunction with the Housing Stability Supervisor to establish methods of using client and program data to evaluate performance to aid in management decisions
  • Assist in managing all aspects of the Housing Stability Programs to achieve defined outcome measures
  • Assist in developing program policies for new grants
  • Develop and review written reports of program measures for Howard County Government
  • Attend weekly/biweekly/quarterly meetings, regarding program updates
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Verified assets and income for applicants.
  • Assisted clients with permanent housing transitions.
  • Maintained accurate records and documented client data in company databases.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Made referrals to utilize community resources for resident's needs.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Monitored training effectiveness through observation and metrics analysis.
Social Service Coordinator, 03/2017 to 04/2019
Catholic Health InitiativeAdel, IA,
  • Provided patients with Non-Medical Case Management services with an emphasis on identifying and removing barriers to families establishing routines
  • Educated parents, caregivers, and guardians on everyday childhood development
  • Scheduled evaluations for families referred to the program
  • Referred patients to external agencies for medical and non-medical services, including but not limited to dental, transportation, housing, and legal services
  • Provided appointment reminder calls and followed up monthly, with families who received early intervention services
  • Maintained documentation in electronic tracking system.
  • Consulted with staff on resolution of complex service issues.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Family Development Specialist, 01/2015 to 02/2017
  • Provided resources on child development, parenting education and family support on home visits to families of infants and toddlers and pregnant women
  • Coordinated and developed links between other family support service agencies in the community to provide better service delivery to EHS families
  • Served as an advocate for Head Start families within the community
  • Train and support EHS parents to advocate for themselves and their families
  • Designed and implemented a formal system of follow-up with families on referrals to community agencies, to assure the satisfactory provision of services
  • Planned and facilitated parent-child socialization groups and parent support groups
  • Conducted developmental screenings and ongoing assessments of infants and toddlers to determine motor, language, social, cognitive, and emotional skills
  • Provided developmentally appropriate curriculum and a caring, nurturing, and soothing environment for infants and toddlers
  • Worked collaboratively with Head Start/Early Head Start Coordinators, pediatric nurse, physicians, and outside agencies regarding developmental and health related issues, as well as resources for families on caseload
  • Provided written weekly parent/child activities designed to support the family in planning safe, developmentally appropriate experiences for infants and toddlers in home setting
  • Generated and submitted weekly reports that identify progress in meeting program goals and service delivery data including individualized learning plans, documentation of screenings, assessments, weekly health checklist, weekly home visit log, and other documentation required for providing quality services
  • Observed infants and toddlers to detect signs of illness, injury, abuse, neglect, emotional disturbance, or other special needs, and reports these signs immediately to the EHS Center Base Coordinator and Program Coordinator/Family Services.
  • Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Education and Training
Master of Science: Applied Family Science, Expected in 05/2025
Wilmington University - Wilmington, DE
Case Management Certification: , Expected in 07/2020
United Way of Central Maryland - Baltimore, MD,
Bachelor of Science: Social Work, Expected in 12/2015
Bowie State University - Bowie, MD
High School Diploma: , Expected in 05/2011
Grace Bible School - Baltimore, MD,

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Resume Overview

School Attended

  • Wilmington University
  • United Way of Central Maryland
  • Bowie State University
  • Grace Bible School

Job Titles Held:

  • Lead Housing Specialist
  • Social Service Coordinator
  • Family Development Specialist


  • Master of Science
  • Case Management Certification
  • Bachelor of Science
  • High School Diploma

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