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Lead Ground Operations Resume Example

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LEAD GROUND OPERATIONS
Professional Summary

Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and service to customers. Devoted to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, Motivated and ready to join the team.

Work History
Lead Supervisor, 02/2011 to 01/2020
jetBlue Airways – JFK International Airport, NY

Essential Responsibilities

  • Administered audits & Coach crew-members on safety and performance goals
  • Inspected apparatus, vehicles and stations for proper order and condition on daily basis
  • Tracked essential equipment contents continually, maintained constant awareness of stock levels and performed formal inventory review daily
  • Accommodate customers with special needs
  • Verify customer reservation & documents
  • Help prepare aircraft cabin for departure; Coordinates Customer boarding and deplaning
  • Conduct Interviews and establish training for new employees
  • Generated daily operational and sales reports for corrective action or continuous improvement
  • Monitored flight compliance with FAA rules, regulations and standards
  • Assessed, optimized and elevated operations to target current and expected demands
  • Fostered strong relationships with crew members & management by maintaining communication
  • Validate documents in accordance to US and foreign laws
  • Tag, lift and load Customer bags (in excess of 100 lbs)
  • Complies with any ad-hoc requests as needed
Cargo Agent, 04/2009 to 02/2011
Swissport USA – JFK International Airport, NY
  • Checked air cargo against documentation to identify and resolve any discrepancies
  • Loaded, unloaded and transported cargo weighing up to 10,000 pounds between terminals and aircraft
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
  • Directed delivery trucks to shipping doors or designated areas to load and unload goods
  • Entered shipping information into computer system and estimated freight and postal rates
  • Divided cargo received by account Number and intended location
  • Conducted monthly inventories of raw materials and components on work floor
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Supervised material flow, storage and global order fulfillment
Skills
  • Excellent listening, oral and written communications skills
  • Excellent customer service
  • Experienced team management supervisor
  • Expert research, data collection and analyst
  • Proficient in Microsoft Office Suite
  • Experienced staff training and development
  • Excellent problem solver
  • Staffing and scheduling expert
Education
High School DiplomaInformation Technology HS - Long Island City, NY
GEDSUNY Queens EOC - Jamaica, NY
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Resume Overview

Companies Worked For:

  • jetBlue Airways
  • Swissport USA

School Attended

  • Information Technology HS
  • SUNY Queens EOC

Job Titles Held:

  • Lead Supervisor
  • Cargo Agent

Degrees

  • High School Diploma
    GED

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