(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Devoted to helping patients living with mental illnesses adapt to hospital environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities. Capable leader with solid background working with vulnerable individuals. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive, service-oriented and observant. Detail-oriented, skilled in assisting clients with daily living activities, transportation and maintaining overall well-being. Many years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Holds superior record of patient dedication and commitment by promoting comfort and quality care.

  • Care plan management
  • Client safety and first aid
  • Healthcare
  • Community activities
  • Knowledge of state regulations
  • Client documentation
  • Transportation
  • Behavior redirection
  • Compassionate client care
  • Health Services
  • Nutrition
  • Crisis Management
  • Meal preparation
  • Cash management experience
  • Medication administration
  • Spreadsheet management
Education and Training
St. Marys University Minneapolis,MN, Expected in 06/2004 : CNA - GPA :
Spring Lake Park High School Spring Lake Park,MN, Expected in 05/1998 High School Diploma : - GPA :
Kaiser Permanente - Lead Direct Support Professional/DSP
Norwalk, CA, 08/2020 - Current
  • Documented current patient information to update supervising DSPs including vital signs, behaviors and eating habits.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Transported clients to doctor's appointments and other related errands.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Monitored and reported clients' progress.
  • Documented client progress in charts and logbooks.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Administered necessary medications as directed by care plan.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Checked mail, shopped for groceries and handled bill payments.
  • Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Assisted with allocating small expenses to prepare and assess budgetary needs.
  • Reported concerns to supervisors to maintain optimal care for all client needs.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
State Of North Carolina - Mental Health Technician
Taylorsville, NC, 04/2014 - 03/2020
  • Documented patient interactions in compliance with HIPAA requirements.
  • Called high-risk individuals weekly as designated by primary care physician.
  • Drafted reports to track patient referrals and scheduling issues.
  • Handled inbound and outbound calls to verify patient appointments.
  • Verified patient health history and contact information for chart accuracy.
  • Supported patients by identifying and addressing mental health challenges.
  • Scheduled and coordinated patient follow-up appointments.
  • Provided excellent service to patients through personable communication.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Developed and distributed monthly patient satisfaction surveys.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
Saber Healthcare Group, Llc - Housekeeping Team Leader
Bellevue, OH, 09/2019 - 01/2020
  • Swept and damp-mopped private stairways and hallways.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Checked rooms per day to verify vacancies post-checkout.
  • Coached new staff by demonstrating approved cleaning procedures.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Organized supplies for efficient use based on expected customer needs.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
Transformation House - Medication Technician
City, STATE, 05/2012 - 10/2013
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Monitored expiration of medications and medical supplies.
  • Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Provided mental health care by administering psychotropic medications and teaching breathing exercises for anxiety issues.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Maintained documentation of all repackaged medications
  • Received deliveries from pharmacy and to check deliveries against orders.
  • Obtained, recorded and reported patient vital signs as needed for medication administration.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.

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Resume Overview

School Attended

  • St. Marys University
  • Spring Lake Park High School

Job Titles Held:

  • Lead Direct Support Professional/DSP
  • Mental Health Technician
  • Housekeeping Team Leader
  • Medication Technician


  • High School Diploma

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