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Lead Direct Support Professional Resume Example

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LEAD DIRECT SUPPORT PROFESSIONAL
Professional Summary

Committed Healthcare professional offering 3.5 years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in managing, with passion for helping others.

Skills
  • First aid and safety
  • Community integration
  • State regulations knowledge
  • Medication Administration
  • Behavioral Management
  • Direct Patient Care
  • Meal planning and preparation
  • Progress documentation
  • Interior decorating
  • Filing and data archiving
  • Errands
  • Light cleaning
  • Meeting planning
  • Project planning
  • Staff collaboration
  • Chauffeuring
  • Cooking meals
Work History
07/2017 to CurrentLead Direct Support ProfessionalNortheast Residence Inc. | White Bear Lake, MN
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
  • Administered medication as directed by physician.
  • Documented vitals, behaviors and medications in client medical records.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Maintained appropriate filing of personal and professional documentation.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Monitored and assisted residents through individual service plans.
  • Assisted patients with self-administered medications through [Action] and [Action].
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Ran errands for customers, including shopping, and picking up other necessities.
06/2012 to 06/2020Lead Assistant Holiday Stationstores Inc. | Lindstrom, MN.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Assisted [Job title] with new hire processing and existing training programs.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
05/2016 to 05/2017ManagerHoliday Stationstores Inc. | Forest Lake, MN
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Created work schedules according to sales volume and number of employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed inventory control, cash control and store opening and closing procedures.
Education
06/1985Cosmetology | Hair,skin,nail916 Vo Tech, White Bear Lake, MN
06/1984High School DiplomaNorth Lakes Academy 56, Forest Lake, MN
Accomplishments
  • Which led to r.
  • Collaborated with team of 4 in the development of person.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Certifications
  • CPR would First Aid training - [Timeframe]
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Resume Overview

Companies Worked For:

  • Northeast Residence Inc.
  • Holiday Stationstores Inc.

School Attended

  • 916 Vo Tech
  • North Lakes Academy 56

Job Titles Held:

  • Lead Direct Support Professional
  • Lead Assistant
  • Manager

Degrees

  • 06/1985 Cosmetology | Hair,skin,nail
    06/1984 High School Diploma

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