Lead Direct Support Professional Resume Example Company Name

LEAD DIRECT SUPPORT PROFESSIONAL

Professional Summary

Passionate about supporting consumers in a variety of environments. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted. Bringing top-notch multitasking, organizational and conflict management skills.

Skills

Direct consumer care
First aid and safety
Care plan assessment

Medication Administration
Progress documentation
Meal planning and preparation

Work History

Lead Direct Support Professional, 10/2018 to Current
Company Name – City, State

Worked to improve and enhance consumers lives through effective and compassionate care.
Complete entries in Therap, to include progress notes, ISP data, and health tracking documentation
Assist consumers in any way necessary to facilitate independence and well-being.
Supervise daily activities and provided assistance when needed.
Assist consumers with personal requirements, including keeping spaces clean and helping with grooming.
Entrusted to handle confidential and sensitive situations in professional matter.
Shopped for groceries regularly in order to keep house stocked with necessities.
Help consumers manage money, pay bills and shop for personal items.
Scheduled and accompanied consumers to medical appointments.
Planned, prepared and served meals and snacks according to prescribed diets.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Restaurant General Manager, 04/2014 to 07/2018
Company Name – City, State

Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Prepared restaurant business plan by reviewing demands, and developing projections for sales and finances.
Set schedules for 25-40 staff by planning and designating shifts and hours.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Prepared for and executed new menu implementations.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Verified accurate records and sufficient supplies by conducting daily inventories of food and beverages.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Recruited top-notch employees for team and management positions.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Reconciled cash and credit card transactions to maintain accurate records.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Carefully interviewed, selected, trained and supervised staff.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Direct Support Professional, 10/2013 to 04/2014
Company Name – City, State

Assisted consumers in any way necessary to facilitate independence and well-being.
Worked to improve and enhance consumers lives through effective and compassionate care.
Supervised daily activities and provided assistance when needed.
Administered medication as directed by physician.
Completed entries in log books, journals and care plans to document accurately report consumer progress.
Developed rapport to create safe and trusting environment for care.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting consumers.
Cooked meals and assisted consumers with eating tasks to support healthy nutrition.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Shopped for groceries regularly in order to keep house stocked with necessities.
Ran errands for consumers, including shopping, and picking up other necessities.

Education

High School Diploma: 06/1990
Blaine Senior High - City

Resume Overview

School Attended

Blaine Senior High

Job Titles Held:

Lead Direct Support Professional
Restaurant General Manager
Direct Support Professional

Degrees

High School Diploma : 06/1990

Lead Direct Support Professional Resume Example

Resume Score: 80%

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