Lead Direct Support Professional Resume Example
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LEAD DIRECT SUPPORT PROFESSIONAL
Professional Summary
Passionate about supporting consumers in a variety of environments. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted. Bringing top-notch multitasking, organizational and conflict management skills.
Skills
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Work History
Lead Direct Support Professional, 10/2018 to Current
The Mentor Network – Fort Walton Beach , FL
The Mentor Network – Fort Walton Beach , FL
- Worked to improve and enhance consumers lives through effective and compassionate care.
- Complete entries in Therap, to include progress notes, ISP data, and health tracking documentation
- Assist consumers in any way necessary to facilitate independence and well-being.
- Supervise daily activities and provided assistance when needed.
- Assist consumers with personal requirements, including keeping spaces clean and helping with grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Help consumers manage money, pay bills and shop for personal items.
- Scheduled and accompanied consumers to medical appointments.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Restaurant General Manager, 04/2014 to 07/2018
Tacala – Haleyville , AL
Tacala – Haleyville , AL
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared restaurant business plan by reviewing demands, and developing projections for sales and finances.
- Set schedules for 25-40 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Prepared for and executed new menu implementations.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting daily inventories of food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Recruited top-notch employees for team and management positions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Direct Support Professional, 10/2013 to 04/2014
Lutheran Social Service Of Minnesota – Spicer , MN
Lutheran Social Service Of Minnesota – Spicer , MN
- Assisted consumers in any way necessary to facilitate independence and well-being.
- Worked to improve and enhance consumers lives through effective and compassionate care.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Completed entries in log books, journals and care plans to document accurately report consumer progress.
- Developed rapport to create safe and trusting environment for care.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting consumers.
- Cooked meals and assisted consumers with eating tasks to support healthy nutrition.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Ran errands for consumers, including shopping, and picking up other necessities.
Education
High School Diploma: 06/1990
Blaine Senior High - City
Blaine Senior High - City
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Resume Overview
School Attended
- Blaine Senior High
Job Titles Held:
- Lead Direct Support Professional
- Restaurant General Manager
- Direct Support Professional
Degrees
- High School Diploma : 06/1990
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