lead direct support professional resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

  • Decision Making
  • Personal Service
  • Relationship Building
  • Team Collaboration
  • Caring Companionship
  • Social Perceptiveness
  • Clear Communication
  • Supportive Personality
  • Critical Thinking
  • Emergency Response
08/2007 to 08/2013
Lead Direct Support Professional The Mentor Network Canton, OH,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Extensive experience is descalation & Crisis Diversion management.
  • Worked with 5 adult high functioning Autistic, Asperger's, Trauma related, Sexual Ideations, Etc.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Monitored health and well-being of clients, including significant health changes.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Recorded client status progress and challenges in logbooks and reports.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
09/2002 to 07/2007
Sales & Operations Manager Keurig Dr Pepper Southfield, MI,
  • Made Cold Calls to set up Appointments for service
  • Developed & Customized service proposals that included a task schedule & pricing analysis.
  • Proficient is customer database management & follow up.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
07/1998 to 08/2002
Outreach Volunteer Intern Victory Outreach City, STATE,

Performed various community outreach duties on a daily basis. My job consisted of gang prevention & intervention of local at risk youth. Feeding the local homeless population, performing public relations with other like minded organizations within the city & surrounding areas. developed and implemented weekly fundraisers for the non-profit.

  • Worked well in team environment as well as independently.
  • Analyzed and prioritized multiple responsibilities.
  • Participated in various extracurricular activities to build skills set.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Performed clerical tasks, including answering emails, ordering supplies and organizing and cleaning workplace.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Attended group and project meetings to compile notes and share updates.
Education and Training
Expected in 07/2007
Portland Community College - Portland, Oregon,
Expected in 07/2008
Associate of Science: Criminal Justice
University of Phoenix - Online,
Expected in 06/2021
Certified Personal Trainer: Health And Fitness
International Sports Sciences Association - Online,
Expected in 06/2021
Certified Nutritionist: Nutrition Sciences
International Sports Sciences Association - Online,
Expected in 06/2021
Certified Fitness Coach: Health And Fitness
International Sports Sciences Association - Online,

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Resume Overview

School Attended

  • Portland Community College
  • University of Phoenix
  • International Sports Sciences Association
  • International Sports Sciences Association
  • International Sports Sciences Association

Job Titles Held:

  • Lead Direct Support Professional
  • Sales & Operations Manager
  • Outreach Volunteer Intern


  • GED
  • Associate of Science
  • Certified Personal Trainer
  • Certified Nutritionist
  • Certified Fitness Coach

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