Lead Direct Support Professional resume example

• Made Cold Calls to set up Appointments for service
• Developed & Customized service proposals that included a task schedule & pricing analysis.
• Proficient is customer database management & follow up.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Offered product and service consultations and employed upselling techniques.
• Built trusting relationships with customers by making personal connections.
• Acted as initial contact in addressing customer concerns.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Coordinated activities with other departments to ensure quality customer service.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Negotiated and closed deals with minimal oversight.
• Mentored team members in mastering sales techniques to consistently exceed objectives.
• Worked with fellow sales team members to achieve group targets.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
• Acted as point of contact for internal and external customers across departments.

Performed various community outreach duties on a daily basis. My job consisted of gang prevention & intervention of local at risk youth. Feeding the local homeless population, performing public relations with other like minded organizations within the city & surrounding areas. developed and implemented weekly fundraisers for the non-profit.

• Worked well in team environment as well as independently.
• Analyzed and prioritized multiple responsibilities.
• Participated in various extracurricular activities to build skills set.
• Managed office paperwork, including scanning documents and routing business correspondence.
• Performed clerical tasks, including answering emails, ordering supplies and organizing and cleaning workplace.
• Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
• Attended group and project meetings to compile notes and share updates.